"Why do you want to know if I am good with you guys when I haven't gotten my merch yet?"
"I have called and e-mailed 3 times in regards to a return. When I called I was told to e-mail and that I would have a response by the end of that day. 4 days later and still nothing. I would not recommend this company to anyone I know."
"Not exactly a good fit,dissapointed"
"the service was great, fitment of the lights was ok. i can see at night again.
"
"Opened the box to find the headlights where lens to lens did have the clean plastic still on them but no foam or plastic bags to keep from banging around so one top mounting tab on the light is broke"
“Hello
Please contact us via email Support@ProtuningLab.com. We do have a shipping coverage policy. Instead of just leaving a straight review and complaint, you can contact us and we can assist you in replacing any brand new items that are damaged from shipping. Please provide us your name, order #, and email us pictures of the issue.
”
"It was a very nice experience for me. "
"Very good quality headlights, came fairly fast, work and look great. "
"I hope it gets better. I'm on a deadline and I seriously doubt the product will make it. "
"My order was canceled due to manufacturers quantity. The customer service sent me an email stating the order was canceled. However, I received part of the canceled order. Upon sending an email, customer service sent me a return address label and refunded the rest of the order. Thanks Leslie for the quick response."
"Absolutely love the design of the drl headlights and taillights. Had a small issue with headlights before and being wrong style so I emailed them about it. They got me a whole new set to replace them with. Overall though their quality is usually very good and customer support is very good. Love this company. "
"Good product, Wish it was already assembled.. buuuut overall satisfied "
"Car feels a little to w better"
"If these change color from clear to yellow to red and work as turn signal, brake lights, reverse lights and running lights then that is a cool thing. There are many lights that replace the lame reflectors in the rear bumper of the Dodge Challenger but I could not find a set that had this many features. "
"Response from customer service was very fast. I had to cancel an order and they were very friendly. I would do business in the future based off this interaction. "
"Nice looking head lamps will look awesome on my truck"
"I was able to find what I was looking for fairly easy on their site. The ordering process itself (to Canada) worked seamlessly. I received a notification every step of the order and the shipping tracking number fairly quickly. Keep up the good work!"
A rep from ProTuningLab.com, protuninglab, has responded:
“Hello
We apologize about any inconveniences this may have caused. I have thoroughly reviewed your complaint. However, I did find one email sent on Saturday (4/20) this past week in regards to the return. Your first initial call was on 4/10/24 at 8:25 AM. We apologize but our business hours are stated 9AM-6PM Pacific Standard, so were not opened when you had called in. It is important to view our business information on the top of the page, or store policy page to check on our business hours so this sort of matter does not have any discrephencies. We have received your email on 4/20 Saturday this past weekend. However that is the first and only email that was sent in in regards to your order. All in all, we're glad to assist you however we do need to note our business hours and the correct email for customer support (Support@ProTuningLab.com, and not the merchant email that you had forwarded the other email from).
Thank you”