ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.74/5
Chance of future purchase:
3.54/5
Shipping & packaging:
3.33/5
Customer service:
3.72/5
Return/Replacement policy:
3.03/5
Featured Review


Verified
5/5

2024-04-10

Waqar’s light

"It was easy to order i will definitely order "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-04-09

excelent..

"great online store.. i loveeee"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2024-04-08

"I guess most of the time they have a correct fit
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-04-08

signal lights

"i'm waiting to have them installed, but they look great. i'll up-date when installed. quick delivery!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2024-04-07

Solid easy good transaction

"Product looks good all gor correct application. There was a broken clip on one of the lights but all looks great ill work with them to get corrected. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
3/5

2024-04-06

Missing order

"Ordered headlights and taillights on the same order. Headlights arrived, no idea where my taillights are ???"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2024-04-05

Good stuff

"Just bought a radiator can't wait to get it installed "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-04-05

Helpful

"I had some problems with purchasing, but it the long run they helped me get a refund which was really helpful to me :)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-04-03

It was time!

"Finally got the courage to upgrade my headlights. Will report back after install with pics "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
2/5

2024-04-03

No Cominication

"I have ordered 2 air kits and have not received product nor any real communication from the company. This so far has been a sub par transaction"


Rep reply posted 2024-04-10
A rep from ProTuningLab.com, protuninglab, has responded:

“Hello

The tracking link can be found under your email or order confirmation link. You had emailed in and we had provided a tracking link several times. We're unsure if you're going back to the same email thread/chain or just opening and re-sending another email as that's what it appears to be. Please make sure you are viewing the correct email chain for our replies and appropriate information regarding your tracking link.”


Verified
5/5

2024-04-03

Great headlights

"ProTuningLab is a great seller. My headlight are a perfect fit and look awesome."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-01

Great product & quick delivery!

"Ordering was simple & the product arrived really fast. Everything looked great!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2024-04-02

Speedy

"Lights look great and had quick delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-04-02

Perfect

"Ordered Tail lights at a great price and instantly received a notification as to my order being packed and shipped. Amazing customer service. Thank you "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-03-31

I was Scammed!

"You sell me a “ kit” to convert my low beam headlights from halogen to HID for my 2005 Chevrolet Silverado LS pick up. So I get the light kit first, which was sent separately, which I thought seemed strange, I then receive, several days later, after market head light assembles for halogen light bulbs not HID light bulbs. l know this because the assembles were exactly the same assembles that were already installed in the truck. Unknowingly, I thought they would work or you wouldn’t have sent them ?, so like a dumb **** I go ahead and install the whole system.

So you knowingly sell me halogen assembles to use with your HID bulbs which is not a correct or safe thing to do. And the glare the assembles cast into on coming traffic is not safe!

So , I have to rip out the HID lights and buy and install new halogen bulbs in the assembles you sent, and I’m out the money I spent on the harness and HID bulbs and the time I spent on all this.

And no, I’m not going to waste any more of my time shipping the harness and bulbs back.

I deserve all my money back!

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-04-10
A rep from ProTuningLab.com, protuninglab, has responded:

“Hello

We provided two separate tracking links to indicate which shipments and items are delivering. One is entitled HID_KIT_9006_6000K which is the color and bulb size of your kit for your headlights. The other is the item headlight's SKU #. These are reflector headlights paired up with a HID Kit. It's the only way to make it brighter. The misconception about blinding people is that the bulbs are 'too bright.' More-so it would be because your adjustments of your headlights are bad and aiming up too high. That's the foremost issue is that majority of people think it's fine to adjust their headlights way up high so they can see further down the road thus causing a 'high beam' effect. There are no issues with running the HID kits as we have sold thousands of these setups for Silverados. Installation is key to lighting success. We hope you have used the HID kit and adjusted your headlights properly. We have not received any other prior contact to this review to assist the customer nor contact other than an initial phone call on where to 'deliver' the package.”