"Why do you want to know if I am good with you guys when I haven't gotten my merch yet?"
"Very easy to order and pay.speedy delivery ,even during the holidays"
"Easy to use and fast delivery "
"Good just takes a bit to get order thru"
"Easy and lots of options anything you can think of is there"
"Ordered some headlights and they’re pretty cool, but the customer service was amazing very thankful for them."
"Cheap leds or headlights, the 9006 leds didn't fit right, had to change out orings to bigger ones so leds wouldn't fall out, which I shouldn't have had to do. Customer service never returned my email about the leds."
"I never received the product and it has been way over a month since the order was placed. My credit card was charged but no merchandise received."
“Hello
We apologize but we did send an email in regards to this. The item is oversized and there are no shipping options to your address. This order is pending and we were asking to see if you wanted to cancel and refund completely, or switch to a different item. At this time, we will cancel and refund your order. We apologize again for this miscommunication. ”
"You’re asking me about my experience I haven’t gotten a tracking number yet apparently it may take anywhere from 4 to 6 days before they ship it, extremely disappointing at this point but we’ll see
I got a answer to my comment but I was not able to respond directly back to that comment. But their comment confirmed for the time of the order for the time it was shipped to the time that you get at home is indeed five or six business days, I don’t know why they’re challenging me on that"
“Hello
We are not completely sure where this information was interpreted from but our website states 1-2 business days to ship out the item and from there it would be the shipping transit estimated time frames. Checking on this order, it will be shipped out today and ETA is 4-5 business days for delivery. It would not take 4-6 business days to process the order. If that was misinterpreted we understand but please contact us before hand to clear up any information or confusion.”
"I purchased replacement vendors for my son for Christmas, and unfortunately purchased the wrong ones. I ordered specifically from your company due to the advertisement of fast and friendly and easy returns purchase this reason. It was completely opposite. Instead, your company decides to extort money in the return process by charging an exorbitant shipping cost, and also threatening a restocking fee, which adds up to almost as much as I paid for the fenders to begin with. This is profiteering and extortion. "
“Hello
We apologize but our return policy are very direct and straight forward. We state return shipping must be covered. Your order had an oversized item and came out to $129.99 with free shipping and no taxes. We advised that creating a return label for this item would be around $80 plus a restocking fee per our return policy which is stated before purchase. We advised to sell it locally if you can, but we can accept the return based on our return policy. We do not make threats with restocking fees; it may have been simply misinterpreted as we just provide information based on your return. But if you would like to return the order it would be shipped back to our facility. You can get a quote and check for shipping if you do not wish to proceed with our shipping quote.
ProTuningLab Order # 784411
17531 Railroad Street Suite E , City of Industry CA 91748
Per our return policy, item returned must be in brand new pristine condition with the original packaging box and all materials and hardware inside. ”
"Easy to navigate, good descriptions, fair price"
"Happy the way it was responded and handled
"
"The Y-Pipe I purchased for my 2001 Tahoe 5.3L lacked one MAJOR thing from being perfect. The R/H down stream O2 sensor Bung is located 2 inches too far forward and interferes with the cross member which makes installing the sensor impossible. Needless to say, I had to relocate."
"Quick check out and great packaging."
"Easy to use site, quick shipping "
"Fast and easy. Great price but haven't even gotten it and you're asking me to review the product. Bought for an art project. Too cool to pass up! The unexpected caveat was the waiver paperwork for something I planned on using in an art project. Couldn't believe how fast it came to my doorstep. Great price, too. Good work guys!"
A rep from ProTuningLab.com, protuninglab, has responded:
“Hello
We do apologize about this issue. However looking into the order I do not see any emails submitted to our customer service team. Our 9006/9005 LED Kits do come with both O ring sizes to match different applications. If you didn't receive the O rings or possibly did not install them with the O rings, we can either ship them out to you or you can use the ones in the small bag provided. Please contact us at support@protuninglab.com to get this issue resolved. We can also send you a direct email or text if needed; please confirm.
Thank you”