"Why do you want to know if I am good with you guys when I haven't gotten my merch yet?"
"I love the appearance of the assembly selection "
"I needed headlights for my Tundra and they by far was the cheapest I found for good quality lights."
"Item was received damaged and not working. Requested return twice with no response."
"Had problems ordering online due to bank. Talked with someone on phone got it figured out really easy thanks "
"When we received the lenses for my 2007 Tahoe they came in broken, I installed them in my car anyways and found that they don't even shine very far down the road, overall bad purchase"
“Hello
Apologies but we are only able to cover damaged items from shipment if they are brand new in the box. Our policy states not to install or use the product if you want to exchange it out.
I did review your order and it looks like you've ordered black smoked headlights. If the lights are not adjusted high enough they will have this issue. Our lights are not pre-adjusted; they will need to be adjusted and there are adjuster bolts in the back to do so.”
"The part I need is at an acceptable price and it seems processing and shipping are on schedule."
"Fill out waiver to buy headers held up purchase email in junk folder had no idea that company was holding up shipping for this waiver."
“Hello
We apologize but this is advertised on our website before purchase. It states that a waiver is required to be filled out and sent to us before the shipment of the item can proceed. If it was not understood or upon consensual agreement ; it should not have been purchased. We ultimately cannot take liability for your email filtering us out in spam. ”
"Arrived quick, fit truck perfectly. Now just to see how long they last."
"Order was filled quickly, delivered quickly,and is a quality product!"
"Genial, muy profesionales. "
"Shipped quickly. Xmas present so not installed yet. Look very well made."
"The headers arrived early and they looked good. I mean, the welds were solid and the flange was thick. They sent me bolts to install the headers, but they were not the right size. The gasket is a little suspect, so I went with oem gasket. Other than that, headers fit and look good. Thanks "
"Find the right items for my project, price was the best around and quality seems reliable, will update review after installation."
"Great product, received it quickly. The only problem was I didn't receive a shipping number so I had no idea when it was to arrive. "
"Took only 3 days to deliver, Friday to Monday. Everything came in the package, as well as some L brackets, however I didn’t use them because I didn’t need to. There’s not many instructions videos online, but it’s super easy to install, and even a beginner could do it.
Tools needed:
8mm
Possibly 10mm
12mm
Possibly other size sockets
Flathead and Phillips head.
You probably also want a long socket screwdriver, something that can take the bolts to the air filter housing off.
Patience. The rubber connectors are super hard to get on, and they’re supposed to be. Just keep prying them around it."
A rep from ProTuningLab.com, protuninglab, has responded:
“Hello
Looking into your order I don't see any return requests on email or phone. If you successfully send through an email to our system we do have an automated response letting you know we received your email in our inbox. If you haven't seen that I don't believe it went through correctly. Our listed contact for customer service is below, please contact us to set up your return:
909-253-0026
support@protuninglab.com”