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Product & services pricing
3.75/5
Chance of future purchase:
3.53/5
Shipping & packaging:
3.28/5
Customer service:
3.69/5
Return/Replacement policy:
3.03/5
Featured Review


Verified
3/5

2023-11-04

I have not got my parts yet

"I haven't got my parts yet or conformation on delivery yet. Was very simple to order by myself. "

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Rep reply posted 2023-11-06
A rep from ProTuningLab.com, protuninglab, has responded:

“Hello Jeff

It appears that you've ordered this Friday. We do apologize if it wasn't clear however our orders do get processed the next business day. More info can be found in our policy page if needed but your order is getting shipped off today and you will receive a tracking link. If you do not, please do not hesitate to send us an email about your confirmation and order status: support@protuninglab.com (Order #781265)

Thank you!”


Verified
5/5

2023-11-04

Brite eyes

"No more foggy lights! The night is now bright & I can see down the road!
Found you online, ordered and didn’t take long at all to be delivered.
"

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Verified
1/5

2023-11-04

Slow customer service and crap products

"The headlights i purchased had come defective twice and while trying to figure it all out they now say im out of my 30day return and are trying to force me to pay to return these junk head lights a second time. They continue to yank me around so they don't have to responsibility on crap products they sell. They are very slow to respond so it took away from my possibility of a refund and now on my second set of lights so now ill probably be out of warranty. Do not buy from these people and if you do keep your original box so they dont screw you like they have me out of hundreds of dollars to ship back to them 3 times. Always read the policy's before buying cause they make it so it aint there problem in the end."

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Rep reply posted 2023-11-06
A rep from ProTuningLab.com, protuninglab, has responded:

“Hello

We do apologize but after reviewing your order, it is technically out of the shipping coverage period and return for refund period as well. The original packaging box was discarded as well; our policy does state for returns for refunds requires the original packaging boxes, no exceptions While it is out of the refund period and technically not eligible under the criteria for a return for refund, we did make an exception for this order; however the shipping coverage is definitely out if's 30 day period. For that reason, we cannot provide shipping but we can make an exception for a refund if the order is shipped back within a timely manner. ”


Verified
5/5

2023-11-04

Good customer service!

"It was my first time trying to purchase a radiator on ProTuning, but they didn't have what I was looking for so I sent an email & I got a reply back with some more info! Glad to know that they do have amazing customer service."

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Verified
5/5

2023-10-29

Excellent experience

"Easy transaction. Great communication. Updating status via email every step of the way. Great prices also. Thanks "

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Verified
5/5

2023-11-02

Step-Son Crashed his car

"I am buying all the parts to rebuild my step-sons car after he rear-ended another car at a red light. Who knows what happened, but it wasn't all that bad. He needed new lights anyway since his are all sun damaged. I think he will really like these and maybe I'll move up a tiny bit in his life. don't worry, I don't expect him to give me any credit or think that I'm in anyway cool."

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Verified
4/5

2023-11-02

4 out of 5

"They forgot to ship somthing but I called them emailed them and they have the rat on the way , good customer service . "

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Verified
5/5

2023-11-01

DNA C5 Corvette headers

"Headers arrived undamaged, fast shipping. Have not installed yet but they look good to go. I would not hesitate to order from ProTuningLab.com again."

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Verified
5/5

2023-11-01

Very good

"Right on time when they said delivery would happen "

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Verified
3/5

2023-10-31

Fitment problems

"The tubes on the driver's side should have been welded about 10 degrees closer to the block. They hit the steering box, the reverse lockout assembly and were 1-1/2" to 2" further towards the subframe. Had to dent two of the tubes just to get them on. Finish looked good until then."

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Verified
5/5

2023-10-31

All good

"Quick and fast!! Everything was great"


Verified
5/5

2023-10-24

R53 Cooper Header

"Can't complain about the pricing and the checkout process was pretty straightforward. Once I get the header installed, I'll send a follow-up review.
More info: I was shocked at how quickly my header arrived - almost beat the tracking notification! The header looks good, the welds are clean and the steel is thicker than I expected. It looks like it will work beautifully.
"

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Verified
5/5

2023-10-21

FIRE PRODUCTS

"had exactly what i was looking for to beef up the look of my 96 ford f150 with nice chrome halo LED headlights and tail lights to match can’t wait to receive my order to put it all together! "

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Verified
5/5

2023-10-28

Great company

"Very professional and easy to work with. They were able to answer all my questions "

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Verified
4/5

2023-10-28

"2nd time purchasing the product ... 1st one removed by mechanic ... had to get it replaced. Can't wait for it to arrive. "

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