"Why do you want to know if I am good with you guys when I haven't gotten my merch yet?"
"Shipment was delayed twice because of poor packing and labeling. Very satisfied with product, so happy for my purchase."
"I like the information but it doesn't talk about having to change the shift points in the transmission or not. I used to run a chip but lost two transmissions in it. I don't want to do that again. "
"It was easy to find and very descriptive thank you for having this part available!!"
"They were very professional. They kept me posted on my order from start to finish. They do an acceptional job and have no complaints on service. Great job !!!"
"Always a good experience ordering from this site. "
"Grateful and excited , can’t be more happier "
" I waited a week for my product I had to email to see where its was at and then I called said I needed to sign a waiver but they waited till I emailed a week later to tell me that and already had my money and to sign waiver I would wait another week so I canceled the order that needs to be said at the time you order"
"Went to redline 360 and they back ordered 3 different exhausts and the got more and more expensive each time they suggested a replacement was most definitely out my price range for time being, pro running labs had what I was looking for."
"Was very simple to look up parts and to place order"
"Customer service was good , but everything has to be done in an email and trying to return a product becomes a hassle. I decided to keep the product and sell "
"I want my problem fixed yalls fault not mine "
"Horrible customer service no help at all still waiting on even a confirmation of my product shipping. My product was and has been paid for since I ordered it and I expect for the product to be shipped within 1to 2 business days as the website stated "
“Hello Timothy
Apologies but we have actually sent 3 emails in regards to your order's legality to shipping. On the website it also says that a PDF waiver form must be filled out before or after your purchase and sent to our email before we can legally ship this item due to its CARB regulations because the down pipe is non-catted.
Please check your spam inbox just in case as we've sent this email daily since you have placed the order already. We ask of you to change your review since this technically was not in error on our part. Once we receive your waiver we will get your order shipped out as soon as possible. We have distribution warehouses in CA and TX that can ship out to you.
Thank you
”
"Still haven't received my parts... "
“Hello
We apologize about this. It looks like the tracking link hasn't progressed since 11/9. We are checking in on this with our distribution warehouse to give you an immediate update.”
"Pretty damn easy I typed in what I wanted and boom there it is exactly what I need simple as that thank you guys"
"Cool headlights, great price"
A rep from ProTuningLab.com, protuninglab, has responded:
“Hello
We apologize if the wrong item was shipped out. Please contact us directly at support@protuninglab.com with your order # 782000, as well as a picture of the item received and we can definitely resolve that issue. Just to note, I do see what was ordered. I believe these are discontinued for the 3 sided ones, and replaced with 2 sided LEDs that are way more accurate for lighting. You may have received our T2Pro LED bulbs instead in that case which are brighter than these other brand 3 sided LEDs that we carry. Please send in your email, we can refund the difference on there and we encourage you to try out those 9005 LED bulbs if they are our T2Pro line up.”