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Product & services pricing
1.26/5
Chance of future purchase:
1.00/5
Shipping & packaging:
1.09/5
Customer service:
0.91/5
Return/Replacement policy:
0.75/5

Verified Progressive Shopper
Verified
5/5

2024-12-24

"This is a good company and I am not just saying this I mean it"


Verified Progressive Shopper
Verified
5/5

2024-12-24

"My agent found that Progress Ins. Was the best Ins for me "


Verified Progressive Shopper
Verified
5/5

2024-12-24

"i switched to progressive from one of the largest insurance companies and i was truly appalled at the fantastic rates they offered, i was paying double before i switched. i’m very happy with my rate now, it is a great price for great coverage and that comes with great peace of mind. "


Verified Progressive Shopper
Verified
1/5

2024-12-24

"I would appreciate a refund for my towing that I had to get on my own because progressive failed to pick me up in a timely manner where I wouldn't lose a limb."


Verified Progressive Shopper
Verified
5/5

2024-12-24

"Progressive gave us a very competitive price for our Home and auto insurance."


Verified Progressive Shopper
Verified
3/5

2024-12-24

"It’s only been a month … i did NOT like the app as snap shot … me dropping my phone counted as hard braking, me at work in the loader bouncing around caused the app to charge me with hard braking as well … me at work driving company vehicles logged me as driving my own vehicle …. Me riding with someone logged me as driving my own vehicle … so i opted out of the app & got the vehicle plug-in seems to be ALOT better … now if the Rayes don’t sky rocket you have a customer for life "


Verified Progressive Shopper
Verified
5/5

2024-12-24

"They're online application is very easy and my quote was dead on the money no extra nor hidden fees"


Verified Progressive Shopper
Verified
5/5

2024-12-24

"I am glad I made a switch "


Verified Progressive Shopper
Verified
5/5

2024-12-24

"Pleasure experience and easily accomplished "


Verified Progressive Shopper
Verified
4/5

2024-12-24

"Es muy bueno!! A veces la información no se recibe correctamente y es un poco confuso para mi. Pero del resto todo bien "


Verified Progressive Shopper
Verified
5/5

2024-12-24

"So far I am very pleased with my decision to go with Progressive."


Verified Progressive Shopper
Verified
4/5

2024-12-24

"I’m still new. Waiting to see how everything turns out."


Verified Progressive Shopper
Verified
5/5

2024-12-24

"Although this is new insurance for me according to the policy they offer the same coverage that I was carrying before at a substantial reduction in premium. I may never have to file a claim as I’ve never had to file any kind of a claim, other than roadside assistance in over 50 years of driving. It is just a big relief to know that I have great coverage should I need it."


Verified
1/5

2024-12-23

Worst experience with customer service and agents

"I had a very frustrating experience with Progressive Insurance, and I feel the need to share my concerns.First, the customer service was unhelpful and unresponsive. I had issues with a double charge of policy that was mishandled, and when I reached out for assistance, it felt like I was being passed around to different representatives who couldn't provide any solutions.The process was incredibly slow and lacked transparency, leaving me feeling ignored and frustrated.Additionally, the pricing for my policy has changed and charged double from my bank account without informing me.."

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Pricing of products and services
Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges

Verified Progressive Shopper
Verified
5/5

2024-12-23

"3 agents built up to a satisfactory climax to my resolution to my need. TY"