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Full Rating Profile + -

Product & services pricing
1.26/5
Chance of future purchase:
1.00/5
Shipping & packaging:
1.09/5
Customer service:
0.91/5
Return/Replacement policy:
0.75/5

Verified Progressive Shopper
Verified
4/5

2024-12-24

"As a new customer I can’t say much about how satisfied I will be with Progressive. The agent I worked with was very friendly professional and knowledgeable. "


Verified Progressive Shopper
Verified
4/5

2024-12-24

"Would like more interaction with my insurance company "


Verified Progressive Shopper
Verified
5/5

2024-12-24

"My interactions with the Progressive were the best and very pleasant. This is how people should be in real life"


Verified Progressive Shopper
Verified
5/5

2024-12-24

"Great experience. Good prices compared to old insurance company"


Verified Progressive Shopper
Verified
3/5

2024-12-24

"No many processing g steps when I purchased auto insurance "


Verified
1/5

2024-12-24

Been a customer that pays in full for years!!!

"It is Christmas Eve and I wake up to an email that my policy is cancelled because of a reason they sent me in the mail. I called immediately and they said there is nothing they can do the first woman was extremely rude the second was nice and just doing her job not her fault but apparently underwriting needed another verification even though I already did that and was all good. I can’t believe they did this to me. If I could give zero stars I would I am so upset I am crying I feel helpless no insurance can’t drive merry Christmas…."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified Progressive Shopper
Verified
5/5

2024-12-24

"I was very pleased with how easy it was to deal with Progressive. My agent, the Wannamaker Agency in Orangeburg, SC, made it stress-free."


Verified Progressive Shopper
Verified
4/5

2024-12-24

"I just signed on so I haven't had much contact. Satisfied with what you have done for me."


Verified Progressive Shopper
Verified
5/5

2024-12-24

"I am glad that I made the phone call to Progressive "


Verified Progressive Shopper
Verified
5/5

2024-12-24

"Great experience from beginning to end. Simple and easy process. Had coverage in no time!"


Verified Progressive Shopper
Verified
5/5

2024-12-24

"Very satisfied with the service and process it took getting new service "


Verified Progressive Shopper
Verified
5/5

2024-12-24

"Progressive respects a driver's past record and gives a decent rate pertaining to that record. Loved the fact I'm accident/ticket free for over 20 years and receiving the best rate possible, no price gouging with this company!"


Verified Progressive Shopper
Verified
5/5

2024-12-24

"Since I haven’t had a claim I cannot comment on that process. "


Verified Progressive Shopper
Verified
5/5

2024-12-24

"This is a good company and I am not just saying this I mean it"


Verified Progressive Shopper
Verified
5/5

2024-12-24

"My agent found that Progress Ins. Was the best Ins for me "