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Product & services pricing
1.29/5
Chance of future purchase:
1.00/5
Shipping & packaging:
1.09/5
Customer service:
0.90/5
Return/Replacement policy:
0.76/5

Verified
1/5

2024-12-31

Very very disappointed this is what I'm paying for???

"I filled a claim on Dec 19 for a broken headlight and some front bumper chips took it to one of they recommended shops only to find out progressive went around shopping for a salvage headlight from some junkyard or somewhere instead of ordering my headlight from the dealership where they have it in stock or can have it to the shop in two days now it is Dec 31 and the shop is still waiting on the headlight so they can install it.they are telling me the work to the bumper has been completed and they have been waiting for almost a week.this is ridiculous "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified Progressive Shopper
Verified
5/5

2024-12-31

"I am very satisfied with Progressive car insurance and I would recommend progressive to anyone that needs car insurance "


Verified Progressive Shopper
Verified
5/5

2024-12-31

"I needed when was the best time for me to not espent more money that I need to"


Verified Progressive Shopper
Verified
5/5

2024-12-31

"The process was very quick and simple."


Verified Progressive Shopper
Verified
5/5

2024-12-31

"The best move I’ve made on the insurance front my whole life "


Verified Progressive Shopper
Verified
5/5

2024-12-31

"Trust what was told to me. "


Verified Progressive Shopper
Verified
5/5

2024-12-31

"My old insurance company kept going up on rates. I checked with Progressive and not only are my rates lower, I got better coverage for my house. "


Verified Progressive Shopper
Verified
5/5

2024-12-31

"Switching to Progressive has been an excellent experience. Top notch customer service where someone answers the phone immediately and is very friendly and helpful. Wasn't sure at first since we no longer have a local agent, but was unfounded concern because I feel much better supported now with Progressive!"


Verified Progressive Shopper
Verified
2/5

2024-12-31

"Still waiting for a link to change my password. Hell will freeze over before it arrives."


Verified Progressive Shopper
Verified
5/5

2024-12-31

"Easy online purchase. Premium half of what I was paying with geico with higher liability limits. Very satisfied. "


Verified Progressive Shopper
Verified
5/5

2024-12-31

"The representative was very Knowledgeable "


Verified Progressive Shopper
Verified
5/5

2024-12-31

"Progressive is one of the leading insurance companies which I can fully trust."


Verified Progressive Shopper
Verified
5/5

2024-12-31

"I’m satisfied with the coverage for my vehicle. "


Verified Progressive Shopper
Verified
3/5

2024-12-31

"I dont think its right on how they make you pay and how much they make you pay"


Verified Progressive Shopper
Verified
4/5

2024-12-31

"PROGRESSIVE MADE IT EASY FOR ME TO GET A NEW POLICY WITH THEM, ONCE MY OLD POLICY HAD LAPSED"