"Puget was excellent. Their website is fantastic, and their service was on point. When there was a hiccup in our build, they reported it immediately and proceeded with a quick turn-around on the fix. They were super responsive in the order process, and answered all of my questions expertly. I and my company will definitely return to Puget for future systems."
"As implied in the title, satisfied customers keep coming back. There is no cutoff time on there tech support. I have called them 3 years later to get assistance and no question about being out of warranty on tech support. They go out of their way to help you resolve your issue. When you build your computer and ask for their review they will tell you that you may have a component that is an overkill and suggest another even if it's at a lower cost meaning a saving to you. This is a first class company and that's why they have been able to not only stay in business but to grow. "
"Buying Puget means consistent , predictable and professional support. I am a repeat-repeat-repeat customer and will continue to repeat as long as they do the same:)"
"5 star experience from start to finish. Designed system through their website platform and eight days later received the computer in a well packaged box. I bet I would've received sooner if there was no delay due to a special order for a component. Transparent sales journey and excellent customer service. And the system is rad."
"I've been buying computers (from retailers and custom builders). These guys are top from helping architect to delivery and follow up. Buy with confidence. "
"These guys know their stuff! Plus they are sooo helpful, patient, and great communicators! I called them many times before finally ordering my PC, and they answered many of my questions. Once I ordered and they started building, I got live updates from the people putting it together- telling me what they did and what's next- complete with photos of my baby (computer baby, not my real daughter, that would be weird). I can't recommend Puget highly enough!"
"I have ordered 4 machines so far, and have been completely satisfied."
"I once built my own machines. But my time is valuable, and my knowledge in selecting components and debugging problems limited.
I decided it was time to treat myself like the professional I am by having experts do the work rather than trying to save a few dolalrs and have fun (sic) wrestling a new machine.
PCC is THE BEST. And I can relax knowing they sold me what I needed and are there if I ever have trouble.
Forget about BestBuy, TigerDirect, NewEgg, Staples, Fry's. PCC runs circles around them. Their sale people know their products. Their engineering is the best you can find.
I was impressed by their commitment to customer satisfaction.
Stop wasting your time and money buying from any other vendor.
Yes, PCC can cost a bit more. But, when you factor in the value of your time, they'll save you money every time.
"
"I've been building computers my whole life, and I've gotten to a point where I can appreciate that these guys just do it better than I ever could. Kudos to them."
"I've been a customer for years and I keep going back when I need a replacement computer. I enjoy using their website to tailor the pc to what I want and I also know I can count on the tech staff to review my build and ensure it meets the requirements for what I'm going to use it for and make recommendations as necessary. I also know my computer will be personally built and tested repeatedly to ensure it will operate as soon as I power it up. I've never had a problem with anything they've built, it arrives safely and they follow up. In these days of mass production and jam it together, it's nice to have something in your hands that you had an opportunity to design and have it built and tested repeatedly by people who know what they're doing. You just don't see that much these days. If you have problems, they're easy to reach and bend over backwards to help figure out the solution and that happens even if its a "user" problem. "
"After reviewing companies that build computers, Puget was ranked among the highest in customer satisfaction so I decided to go with them. I am very happy with my decision. Their website has extensive recommendations for pre-built and custom built computers depending on what your needs are and the software you are using. For my build, I wanted a computer for my photography needs as I use Adobe Lightroom and Photoshop. I found what I wanted and after speaking with one of their knowledgeable sales associate, I tweaked my build ever so slightly and placed my order.
I was able to view the daily updates by the various technicians as my computer was being built. The build process, testing and updates were impressive to me as it made me feel like I was family and that they were looking out for my interests. They even sent me photos of my computer before shipping. By the way, the shipping box was well-designed and packaged. It was a box within a box. I was a little concerned about it travelling from Washington state to Florida but it arrived in perfect condition.
After I set it up, I had a question and called them. They took my call right away and my question was addressed to my satisfaction. I would most definitely use them again.
Tim L.
Wilton Manors, FL"
"From the research phase to delivery, Puget's service is unparalleled. I ended up with a higher spec server than planned at a lower price than expected. The specialists are with you from design to assembly to testing & delivery."
" I'm a small business digital DJ owner, and about 4 years ago my old Dell laptop was on It's way out. I needed a new computer that was audio/visually oriented (top end sound card, graphics, etc.) I did a lot of on-line research, and was undecided what to do. I really didn't want to deal with the big name Tech(no) support computer companies. I was tired and frustrated with having to talk to that 1 guy in a crowded bunker somewhere in Asia that was "so very grateful" that I could tell him my name (I think).
Anyway, I talked to the Puget sales team over the course of 2 months, and they always seemed to say the right things. This was a time that there were rumors of Windows 8, and I REALLY liked Windows 7 x 64 bit. They said that wasn't a problem, but reminded me that time marches on and that all Windows eventually slam shut. What really put me over the top was that LIFETIME!!!!! free customer support with someone in North America whose primary language is English. That in itself sounded too good to be true, but Puget's customer service went well beyond that.
I'd like to tell you that i got my computer and lived happily ever after, but there was this stubborn nasty intermittent display problem that didn't show up in testing, and couldn't be duplicated even after 2 trips back to the factory, although they did switch out some "probable causes", the screen monster would always return sooner or later. The 3rd time i sent it back, it was out of warranty, however they not only fixed it free of charge, they also paid overnight air both ways between New York and Auburn, Wa. You think Michael Dell or HP, would do that...really?
Anyway, this time, they nailed it, and i had the best computer I've ever owned, so NOW i can live happily ever after, Right? Well, not quite as those Microsoft heathens were slowly phasing out my beloved 7 x 64. But wait, I have lifetime free tech support so when I grudgingly loaded Windows 10 on my computer, they were right there, every step of the way...friendly...in English and everything! The best I can describe it is that I have a good friend in the computer business. More recently, I've installed my own 2T internal hard drive and added 3 times the RAM all with the guidance and blessing of my friendly English speaking Puget FREE lifetime tech support team. So NOW I can live happily ever after, Right?
Well, no, because my music library has expanded, I'm now producing my own Karaoke tracks and music videos, and this jewel is coming up on 5 years old. I recently called Puget to ask about something, and I found out that there is now a new support staff member who specializes in DJ, and audio/visual production computers. He also told me that that Puget Systems is planning on
expanding the research and development in that direction. Imagine that! Guess where I'm going to buy my new rack mount A/V - production masterpiece? I even told them that I'd love to help them test prototypes if they'd allow it, we'll see what happens. Anyway, this fairy tale is absolutely true, and I'm as close to living happily ever after as I've ever been...maybe closer!"
"It was pleasure dealing with Puget Systems! No complications and the order was shipped out pretty quickly. "
"Puget has great customer service. The kind you feel like you deserve when buying a computer. Someone emailed me right away and was there every step of the way answering my questions. Once you order you get an account on their website and their technicians update you throughout the build process. They take pictures and do benchmarks that you can see as it's being built and tested. I changed my order (better graphics card) part of the way through and they handled it with ease. I've had experiences with other companies where I didn't feel like I trusted the product I would be getting, with Puget the experience was completely different and I can't recommend them enough."