"We requested a microwave installation from Puls online.
Puls provided and estimate of the cost of the work as 1-2 hours at a cost of $115.80 per hour.
It actually took him 44 minutes to install and he charged us for 4 hours at $463.21
I contacted Puls and they said they will refund nothing. And he was an hour late to boot.
Stay away"

"Charged my account for a year for a membership I never signed up for. The staff is trained so well to do the evil work. Evil evil company BEWARE!!!! Never got my money back, just for a one time TV mount job. They took 200$ right out of my pocket. And pretty laughed in my face. "

"Terrible. Unskilled techs, tripled charged us. Don’t use this company. Caused a flood and won’t refund "

"I have an older model electric dryer. The dryer was making a terrible noise, so I contacted Puls. The technician basically did nothing. He allegedly tightened a loose belt. The deal was $89 diagnostic fee with the option to proceed to repair if agreeable. I was never given a diagnosed problem then was told the repair was made to a tune of $200.00. I reluctantly paid the guy. The very next day my dryer was making the same exact noise. I called the repairman he returned and tried to tell me he fixed the problem and that this was a different noise. I couldn't believe he thought he could pull this with me. I invited him to leave my home. No response from customer service even after leaving a bad review on their survey. I want my $200 back. DO NOT USE THIS SERVICE"

"No longer a viable option for any work in my house!

My first mistake was trying to save 50$ by using Puls, and my 2nd mistake was using them a 2nd time. Fortunately they are very responsive and on time, unfortunately they come ill prepared. The tech showed up not only alone, he was expecting us to help remove the old 75 inch TV from the wall and help hang the new one. Isn't this the point in paying them to perform the work, what if the homeowner was elderly and / or unable to help?

To add to our dissatisfaction, the installer failed to bother cleaning up the sheet rock dust left from adjusting the mounting bracket on the other TV and ended up damaging our custom cut leather granite piece, as well as the fire place screen when he dropped a bracket from the TV mount. But even more disturbing was the fact he cleaned the area afterwards and left without saying a word about it.

So at the end of the day we saved no money on this install, as a matter of fact we LOST money and now have to fix the damages to our house. Any future work like this will done by the big box retailer to ensure there is accountability in the event anything like this happens again."

"Anyone looking for appliance services in Middle TN should steer clear of this company. They are dramatically understaffed and the staff they do have is grossly under-qualified. Their "Service Guarantee" became fruitless after they didn't complete the initial repair correctly... first followed up with them days later (under guarantee) and after 3 MONTHS of under-qualified staff and last minute cancelled appointments and ultimately no successful repair - I gave up. Don't even get involved with them."

"I was high-pressured into signing a home maintenance contract, after paying almost $500 to fix my 3 year old refrigerator icemaker. The repairman/salesman assured me that I would save money on any home equipment repair, and that I could cancel, at any time.

Today, I decided to cancel. Before PULS would cancel the contract, they charged me:
$15- "Support & Security fee waiver
$56- "Member Savings"
$25- "Cancellation Fee"
for a total of $93.42. There was never any mention of the fees, and I just read the contract, and there is no mention of these fees... however, it states that they can place a lien on your property.

I will just find a local repair person, next time... lesson learned."

"Do not use this company. The technicians are unethical and the company will not be responsible for the people they send to your home. I booked a refrigerator repair through the platform and they connected me directly to a technician. I paid a fee through the platform and received a full quote. The tech came to do the repair and did not complete it. i called and called and called, no response. I reached out to Puls for support, turns out---he never told them about the job. a repair that was scheduled and negotiated through their platform, they could not guarantee. A man was in my home, and had my money--based on the guarantee of this company---could not be held responsible for not completing a job. I advise that you never ever use this company."

"Like many others, I wish I would have read the reviews before scheduling with Puls as many others have had a similar experience with them. The compressor on my 20-year old refrigerator stopped working so I scheduled with Puls because they were able to confirm an appointment for the next day on Wednesday afternoon. On Wednesday morning I get an email saying I need to reschedule due to high demand in my area. They rescheduled me for Saturday. On Saturday, a service technician arrived to make a diagnosis and estimate to repair my refrigerator. The estimate was for $355 for 3 parts+tax and $562 for labor (services). The parts were for an overload, a relay and a condensor fan motor. The technician required a 15% deposit for "Repair Services" for $84.29. I paid for the service call and the 15% deposit for future repair service and a return visit was scheduled for the following week. The day before my scheduled return visit, the technician texts me saying he can only locate one of the parts so far (the condensor fan motor) and needs to move the schedule out one week. Also, he says the manufacturer recommends replacing an additional part for another ~$900 for parts+labor. I told him $1800+ is too much for a 20-year old refrigerator and tell him to cancel the service. He says he understands and that there will be no cancellation charge.
I didn't receive a refund for my service deposit after several days and called their support line who says it will take a few more days to process. Nothing was received after several days so I start emailing support every day to inquire about an update with no response for a few more days.
I ultimately receive an email response stating no refund will be honored because parts that were ordered on my behalf can not be returned due to the parts "being uncommon in the market" and they instead offer me $50 off on future service. I checked the manufacturer's official parts web-site for the one part he said he was able to find at the time I cancelled and it is not only in stock but fully refundable within 30 days. In fact, the part that he supposedly purchased on my behalf is not only in stock at every web-site I checked but is fully refundable on every web-site. I even found the exact part on Amazon where it lists for as low as $31. In addition, the additional part that he recommended that I replace for another $900 doesn't even exist in my model refrigerator. He even took a picture of the manufacturer's label on my refrigerator showing the model and serial number clearly. When I compared the prices listed on the manufacturer's parts web-site with the estimate I received for the same 3 parts, Puls was marking up the cost of each part by anywhere from 2x to 3x what was listed on the manufacturer's site. I was also able to find the same or compatible parts in stock at Amazon for a fraction of those prices.

Bottom line, I never paid in advance for any parts, but only put down a deposit for future service which was cancelled well in advance and never rendered and was assured that there was no cancellation charge. They now imply that I'm liable for parts that they ordered and can't be returned, but I have text messages from the technician saying he was only able to locate one of the parts before I cancelled and that part is not "uncommon in the market" as their support team stated and I know every reputable parts supplier I checked has the part in stock as well as a refund policy. The fact they also recommended to replace another part that I don't need as it doesn't even exist in my refrigerator tells me they are either incompetent or deliberately scamming me or perhaps both. Their scheduling is classic bait and switch, their parts markup is ridiculous, the technician I received was clueless about my appliance and their customer support is not very responsive.

DO NOT USE THIS COMPANY!!!

UPDATE (7/27/2023): After posting this review and other complaints elsewhere, Puls has re-evaluated my dispute and decided to approve the refund for the service deposit that I paid. "

"They make you sign a contract pre service. $144 for a part, $297 for 20 minutes of work. Complete rip off
DO NOT USE THIS SERVICE"

"These people are very deceptive, misleading , thieves, be aware of their lies and their fake invoices, they are garbage people
Don’t use their service, they will deceive you into signing a subscription without your knowledge, and when you find out they will hit you with a cancellation fees worth $85.76, make you pay monthly fees that you didn’t sign for , they are very expensive, and they don’t fix your problem, I had a very bad experience with them , they are thieves, unprofessional, and a garbage company"

"A technician came out to look at our refrigerator in Northern Virginia. He didn't know what model it was, "hello!?" Finally found the info inside of the refrigerator and start scrolling through his I-phone, What the! Popped opened the back of the refrigerator, looked inside for 30 minutes and said it will cost ~$2,000 to fix it. I told him 'no thank you'.
He charged me $196 plus $11 sales tax. Noticed he also charged extremely expensive 'recurring membership fee of $37 bucks for 12 months'. Nope, it ain't happening! The technician said he cancelled it.
I called the company in CA next day to find out he didn't cancel. I had to pay $8.90 cancellation fee. TOTALLY UNPROFESSIONAL!
"

"This company is a total scam. I highly recommend not using them as they will just take your money and not provide any actual service.

I used this service to repair a dryer. Unfortunately dryer was left in pieces after a technician supposedly diagnosed the problem but never came back to actually fix it after charging me $133.

Worst experience ever from a service company from the technician to their customer support and software.

Biggest failures
- Appointment was scheduled and cancelled 10+ times without any calls or notifications. Wasted several days waiting for someone that never showed
- Called customer service about technician missing appointments to come back and fix dryer. Was told they would review with manager and call back but never did.
- Application is junk. Doesn't actually do anything.
"

"Refrigerator stopped cooling. A technician came within a day. To make this as short as possible. The Technician was very unexperianced. Spent hrs. googling on what to do. Parts replaced did not fix the issue. No real exact diagnosis. There ia a light on motherboard that blinks to tell whats wrong , but he could not figure out what blinking light ment and no one he knew could. Just random parts replaced from a relay, to heat sensor, then the Motherboard. Nothing changed a thing. They are supposedly issuing a refund but not refunding the 89 $ service fee. Haven't seen refund yet. Seems anyone can join their team of technicians, experienced or not. Guess I have to call Sears."

"They are terrible. They cancelled three nights in a row within thirty minutes of our scheduled appointment time. No apologies or resolution at all. Just kept asking for another chance and a huge 10% discount. Avoid!!"