Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Featured Review
easy to use
"Good products and easy site to use"
Let Pump Products 'Pump You Up!' ;)
"Easy to use over and over.. Thanks"
Easy to use website
"Pump Products had the exact part I needed at a great price!"
pump order
"on line purchase, thanks. "
Easy Process
"Fast, easy and great experience. Will be using again in the future!"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Amazing Experience
"PumpProducts.com has the best customer service around. The salesmen are all knowledge and a pleasure to work with. Will definitely be using PumpProuducts.com for all my pumping needs!"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Freight too high
"There is no way it should cost $21.00 to package and ship a 1 pound package."
A rep from Pumpproducts.com, JCarney-PumpProducts, has responded:
“Hi, we're sorry you weren't satisfied with your experience. Our shipping costs are based on FedEx's calculation using several variables, such as product weight and location. We try to accommodate customer needs as best as possible. For future orders, please try speaking to a salesman and we will see what we can do for you.
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problems on your web site
"I got an error trying to request the $5 discount code. There were other typos and quirks that lower my confidence. Hope my product is delivered in a timely manner and in good condition."
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Hi, we're sorry about the coupon code error. Please call our toll free line 1-800-429-0800 and one of our representatives can help you with the discount.”
Easy Peasy
"Better pricing then with a current vendor we use. I will definitely use again!"
"Fast, in stock, cheap. No better place to get these pumps."
pump
"great experience on the web site "
PumpProducts.com is Amazing!
"Couldn’t identify the model number on my pump tag so I emailed pictures of the pump to a salesman and he was able to figure out my model. I needed a replacement pump ASAP and other places couldn’t/wouldn’t help me without a model number. Highly recommend these guys!"
"Pump Products had the part I wanted, and the web site was easy to navigate."
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Hi, we're glad you had a good experience shopping with us. If there is anything we can do to earn that extra star, please let us know.”
Got to love when a company just gets it DONE!!!
"Always great technical advice, rapid service, immediate shipping. A pleasure to work with every time."
Seems to have everything
"I've been looking for he caps for my Grundfos pump and finally located them here."
"Shipping charger for ground a little pricey"
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Hi, we're sorry you weren't totally satisfied with your experience. Our shipping prices are based on standard FedEx rates plus a markup to cover the time and labor necessary for our shipping department to inspect and repack every product. We want every order we ship to arrive in pristine condition.”
A rep from Pumpproducts.com, JCarney-PumpProducts, has responded:
“"Hi, we're glad you had a good experience shopping with us. If there is anything we can do to earn that extra star, please let us know."”