"Good products and easy site to use"
"Fast, in stock, cheap. No better place to get these pumps."
"great experience on the web site "
"Couldn’t identify the model number on my pump tag so I emailed pictures of the pump to a salesman and he was able to figure out my model. I needed a replacement pump ASAP and other places couldn’t/wouldn’t help me without a model number. Highly recommend these guys!"
"Pump Products had the part I wanted, and the web site was easy to navigate."
"Always great technical advice, rapid service, immediate shipping. A pleasure to work with every time."
"I've been looking for he caps for my Grundfos pump and finally located them here."
"Shipping charger for ground a little pricey"
“Hi, we're sorry you weren't totally satisfied with your experience. Our shipping prices are based on standard FedEx rates plus a markup to cover the time and labor necessary for our shipping department to inspect and repack every product. We want every order we ship to arrive in pristine condition.”
"SHipping costs are over priced!
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“Hi, we're sorry you weren't satisfied with your experience. Our shipping costs are based on FedEx's calculation using several variables, such as product weight and location. We try to accommodate customer needs as best as possible. For future orders, please try speaking to a salesman and we will see what we can do for you.
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"I use the Zoeller M53 in my basement. It was very easy to find and order on the website. Installing it was simple. Happy with my purchase."
"I really don’t know much about pumps but the person I talked to was very helpful. I just bought a house with a well system and the old homeowner didn’t have any information on what type of pump he used and I needed a new one! I gave the person I talked to some basic information on my well and he was able to make a recommendation for a new model. Thank you!"
"best website I found to navigate the specs of the many types of pumps that are on the market"
"Excellent first time experience with Lee at Pump products. Lee was very helpful in confirming the pump unit that I needed; he couldn't do enough to make sure my order was correct. This is the old fashion customer service that is almost a bygone. I highly recommend buying form Pump products!
Ask for Lee! You won't be disappointed!
Stan Bosscher "
"I did not like the fact that I had to register for an account just to place an order."
“Hi, we are sorry you did not enjoy your shopping experience. We require account creation for online orders for security and efficiency purposes. In the future, if you want to place an order without going through the account process, you can call one of our salesman at 1-800-429-0800 and place the order over the phone.
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"Best prices and same day shipping"
"I was able to find a specific pump despite it being old. I called locally and nobody had one. So, I took my search online to find this website and comparing it to other websites, it by far has the best prices. "
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Hi, we're glad you had a good experience shopping with us. If there is anything we can do to earn that extra star, please let us know.”