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Featured Review
easy to use
"Good products and easy site to use"
"FAST SHIPPING AND EXCELLENT PRICE"
"I did a search for a 575 VAC condenser pump to replace a unit we had in a computer room air handled ( not ease to find)this sit come up , price was good it was in stock , shipping was fast, I will keep Pump products in my favorites. "
"i INSTALLED THE PART THIS MORNING AND THE PUMP WORKS."
"Fast and accurate...Thanks"
"Hard-to-find product was shipped quickly. Very satisfied."
"tooo long to deliver and a poor customer service"
"Pumpproducts provided good service and fast shipping."
"Product was exactly as ordered with fast delivery. "
"exactly as stated and a week early!
"
"quick easy to the point and saved several hundred dollars compared to my local supply house"
"Quick delivery for stock items .packaged and processed professionally. "
"Great service and great product. Thanks."
"Shipped and delivered as promised and in timely manner!"
"Very easy to navigate web page. And all the information was present that I needed."
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Product Returns/Refunds/Exchanges
"Took a week from when I ordered the product to when it actually shipped. That's to long, I won't be ordering from you guys again. "
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“We're sorry about the long shipping time, but the item was actually out of stock when your ordered it. Out stock items can take up 2 weeks to receive and you received yours in a week. At the time of your order our website did reflect that the item was "out of stock" and that it could take up to two weeks to receive. Conversely, our in stock item typically only take 1-3 days to ship. Regardless, we don't like to leave customers unsatisfied so we will be sending you a $5.00 off your next order coupon code via e-mail to make amends.
Thanks,
Pump Products”
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Alex,
We understand that you are upset with the processing time of your order. The reason it took longer than expected is because one of the items on your order was out of stock. Out of stock items are direct shipped from the manufacturer to our distribution center where it is checked, packaged and processed by our quality control team and then shipped to you, which increases the shipping time for these particular items . Regardless, we apologize if we were unable to communicate these facts to you effectively. We value and appreciate your business and it is our utmost concern to make sure that you are satisfied. To start, let us offer you $25.00 off any future order of $100.00 or more (coupon code will be sent via E-mail). Lastly, let me reiterate that your satisfaction is our main concern and please feel free to contact us about any issue as we will do our best to make sure it is fulfilled.
Best Regards,
PumpProducts.com”