"Good products and easy site to use"
"Very prompt service. I will order from Pump Products again in the future."
"Received the product right away. The only hitch was they required a signature upon delivery for a $16 item. We had to redirect delivery to a FedEx location, which was a little inconvenient. The product itself was in excellent condition."
"Speedy deliveries on both pumps."
"Ordered a seal. Got the correct one st a great price. Very happy with the quality and service.. Will buy from them again many times.."
"s that the package was shipped blind and it was shipped with your labels"
"Prices very good with prompt delivery will continue to use in near future we have many in service with our business thank you for this opportunity "
"Product was as discribed and hundreds of dollars cheaper then the exact same item we were purchasing some where else. We will be back for more pumps and savings."
"Float switch seemed a little expensive but this was the cheapest I could find it.
Delivered quickly."
"We have not yet received the pump."
"Excellent ,that is way everybody should do business ."
"Very helpful good delivery time all and all will do business again."
"waited 2 weeks for something that said "usually 7-10 days" then called and it still hadnt been shipped. Now I have a customer with no heat wondering where the part is..."
“Kevin,
On out of stock items 7-10 days reflects the amount of days it takes for this type of item to ship out not the delivery date. This is explained in our shipping policy. If for some reason this was unclear we do apologize. To ensure no confusion arises in the future with any other customer we have changed the wording to “allow 7-14 days to ship out.” Moreover, 7-10 days means business days. Business days do not include holidays or weekends, but only regular week days. Also, because of the time period (Christmas/New Years holiday season) it appeared like the item took much longer than 7-10 days to ship out. We really tried to get you the item as fast as possible; in fact, we had the manufacture directly ship the order to you to expedite delivery.Furthermore, we are always available to be contacted via e-mail or phone to clarify and discuss your orders progress.Regardless, we never want to leave customer unsatisfied; thus, we will be sending you a coupon code for $15.00 off your next purchase of $100.00 or more. We hope you give us an opportunity to show you why most of our customers give us a 5 STAR RATING!”
"I placed my order 12/10, and the charges were posted on my account 12/12. When my order hadn't been delivered by 12/23 (that's almost 2-weeks after I placed the order!) I called; they shipped it the next day. I tracked the order today, 12/24 only to find out that it is scheduled for delivery 12/30. Twenty days to get a solenoid valve is far too long to wait, especially when they are charging me $15 to ship a $35 product. "
“Thomas,
We really apologize for the order taking so long to deliver. It was our mistake and we admit it when we are wrong. Moreover, as far as being charged $15.00 for shipping we have no control over what FedEx or any other shipper charges. In fact, we always look for the fastest and lowest price for shipping. It benefits us, as much as it does you, to have the lowest price on shipping. Furthermore, we really strive to do our best and we don’t want to leave you unsatisfied. To start we will be sending you a coupon for $15.00 off your next purchase of $100.00 or more. We want you to know you are a valued customer! And we hope that you continue to shop with us. Use the $15.00 coupon and give us an opportunity to show you our 5 star performance.
Best Regards,
Pump Products.”
"Response and delivery time was outstanding."
"Very Happy with the results.
"
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Michael,
We are sorry that your products has not been delivered yet, However; The item you ordered is a non-stock item. As shown on our webpage these types of items take 7-14 days to ship out. So, it may take up to 14 days for the item to leave our warehouse and then it may take another 3-5 days for delivery. Keep in mind these are business days. We know it is a long time, however, we clearly display this on our webpage. We wish we could expedite the process for you, but being that this is a non stock item, it is in the manufacturer's hands how quickly this item will ship out. it appears that your item should be delivered on the Jan 21st. So it took 12 business days for delivery, which falls right in the middle of our advertised timing. Typically, even with out of stock items they are sent out quicker , albeit, their are instance where items take a little longer, but always within our advertised times. We are sorry you feel dissatisfied with the timing of your order. If you would like more information about your order you can contact us at 1-800-429-0800 or visit our contact us page at http://www.pumpproducts.com/contact.html. We know how it feels to wait a long time to receive an order from a manufacturer, we are often in the same circumstance your are in. Hopefully, you will continue to shop with us and to give you an incentive to do so we will be sending you a coupon code for $15.00 off you next purchase of $100.00 or more.
-PumpProducts”