"Was at home all day (missed work for delivery). The delivery person did not bother to knock at the door or ring the bell. I need to miss work again to receive the package. Customer Service not helpful and no time-frame available "
"So ****... why do you use Purolator?. They called for an access number to my apt last and said it would be here today so I stayed home.. Now I get a notice saying that its un-deliverable??? They where never here.. This happens every time its a Purolator delivery... Every other courier has no problem..wtf"
"Good on delivering pick up tickets instead the parcel! "
"I think if your packages are shipped by this courier... well, you have to wait outside to receive your package. Not gonna lie, they never call, ring the doorbell or do something to deliver to you, they just simply put the slip and...vanish"
"My package is missing again.. I should have known better than use this service again.. Last time my package which I paid express for because it is a perishable good got lost for weeks only for them to find it and then tell me I can make a claim since it was a product that had liquid in it.. So the fact that I paid for express delivery and didn't get that or that you lost my package for 2 weeks within the GTA doesn't count for anything?
They are horrible - very very bad business. "
"Such pathetic service. I ordered from Hudson’s bay on January 2nd and the delivery date was January 7th. On January 6th, the status updated that the shipment will be delayed by 4-7 days because the shipment is oversized. I call the customer service on 4th day and they said to wait till 7th day. I called the customer service again on day 7 and they said they’ll need to trace the package and don’t know where is it. No update till today even after tracing request. They asked me for description of the product and I provided them within 2 hrs but still nothing. This is the worst service one can imagine. I’m not sure if I’m ever going to receive my shipment. Lost all hope."
"There's nothing else to be said that has not already been said. Clearly they are a 0 out of 5 stars.
They are now outright lying saying: "Weather delay - service will resume, weather permitting"
Asides from the fact that there are 0 weather issues. Their service is utter trash, nothing they can do, and if you request to pick up your package to speed things up they offer you at least 3-5 business days in delay before its ready for pick up!
Unsure why they are still being used as a shipment method, nor why they are in business - as they clearly do not want to be in it. "
"They do NOT deserve to be in business!!! They will pick up promptly so you can't cancel if they don't show up on time, BUT, delivery is a whole other thing. You can't get a hold of anyone and will be put on permanent wait/hold for an hour or more, and even if you got through to somebody, they won't be able to help you anyways saying they don't have anymore information than you do. I've been waiting 6 DAYS for a delivery 2 hours away by car from Kelowna to Salmon Arm, and still nothing!!!! NAPA Auto Parts should have shipped using Ace Courier instead and I would have received it the same day or the next morning latest. Of course Purolator has suspended all money back delivery guarantees. Wonder why? They advised me on Saturday that 2000 packages failed to deliver Friday alone. Purolator Inc is owned by Canada Post...our tax dollars at work. Each of us should complain in writing to our local MP to have their CEO and all upper management FIRED and ultimately this company dissolved. Their reputation is irredeemable. Purolator does NOT deserve to be in business!!!"
"I just had a Purolator ring my Apt and not answer me when I answered saying hello I went down to find a pickup slip telling after 4pm I can pick it up 5 blocks away this was at 10am and I'm very upset and MAD that Purolator would force me to go out and face multiple people in stead of just the one Purolator, if I could find anyplace I can rate Purolator I will get 1 out of 5 or even a 0 if I can, this is not the first time Purolator has done this and I think Purolator is the WORSE out of all delivery companies ever "
"Supposed to get my internet modem delivered today
Apparently they were "unable to deliver to receiver" despite my apartment building having explicit instructions on how to deliver items posted ON THE DOOR OF THE BUILDING
Disappointed in purolator and will go out of my way in the future to NOT use purolator regardless of any extra costs.
NEVER use this terrible service"
"PUROLATOR HAS NOT ANY RESPONSIBILITY OF COURIER, AND NO PROPER CUSTOMER SERVICE DEPARTMENT. PLEASE DO NOT USE IT."
"Purolator is the worst of the worst! I've waited for my parcel from Ontario to be delivered in Calgary since 24 April. It's been sitting in Calgary since May 5. Today is May, 16. They say that, because of Covid-19, there will be a one to three-day delay on deliveries. I'm okay with that, but over THREE WEEKS??? Yesterday, finally, I received an email from them, saying my parcel is out for delivery. I was SO happy and I did not step a foot anywhere so I could be here when the driver arrived. At 6pm I realized it would not happen. I looked at my email and saw "Your parcel was delivered". Seriously???? There was no parcel at MY front door, so where did it go? I immediately phoned a supervisor of Purolator and he casually informed me that I'll only be able to contact the "tracing team" on Monday and it could take two days or longer for them to trace my parcel. From all the negative reviews about this company on Google, I'm clearly not the only one who thinks they are terribly inefficient and unreliable. But why do individuals and companies keep on using their services??? They should not be in business! Their motto is: "Purolator. It's not a package. It's a promise." What a lie! What a JOKE!!!
Next time when I order anything online, I'll make sure the seller will NOT use Purolator as a shipper. If they do, I'll buy elsewhere."
"UPDATE: Just got a notification and for the FOURTH freaking time, they failed to deliver again. THIS IS MADNESS!!!
If I can give 0 star I would to reflect their delivery process. Zero effort at all and plain stupid.
Three times (personally and for one package only, not adding the griefs they cause at work as well) they messed up the delivery of my package with reasoning that make no sense. No entry/buzzer code, wrong address, etc.. Like what the F?? Canada post and other services never missed delivering my packages.. They even call me to ask for instructions on what to do next, if I wasn't available.
For one delivery task, they messed up 3 times giving different reasons.. stupid, lazy reasons.
First, "No buzzer code", so I contacted their support to add/EMPHASIZE the buzzer code which is actually already on the shipping address..
Second time, they messes up again saying the "address is wrong".. I'm like om f g...
Third time, contacted their support again and they told me it could take 72 hours to complete the shipping address change (WHY?? what do you need to change??).. I almost flipped my table reading this.. holy s**t.
Hope these reviews will reach Purolator management, and if does, hoping they will actually care because this stupidity is prevalent.
But I think their best action here is to "CEASE and DESIST" their operation.. It's just stupid for real.. How are they still operational is beyond me..."
"Woeful - no attempt at all to deliver. Did know ring the doorbell or knock on the door, just left a barely legible card. It was late in the day so I assume that the driver just could not be bothered. No response on the phone, chat or email. Plenty of other options, avoid these clowns"
"If i can I put 0 star on this company"