"I will never use Puralator again!!! Worst customer service. Shipped a package 2 months ago for one day service, which was actually 2 day delivery. Cancelled the shipment next morning and was to be returned to depot I had sent from and I would be called when it arrived. No phone call for a week, so I call and was told receiver refused and it was in transit to shipper. I explained I had canceled and was told I would get a call when it arrived at depot. No phone call, so call again a week later. Now I’m told shipper refused package, but I was the shipper and never got a call!!! Weeks go on dealing with the tracing department as now they are searching for my package. Tracing department finally says my package is lost and now make a claim. The following day, I get a call from the depot I shipped from and they say they located it, but unfortunately it was on route to Ontario by ground. Told it would be air freight back to Langley and would take 5-6 business days. 7 business days go by and no call, so I call and get told my package is still lost!!! Tracing department basically called me a liar, that the depot would not have called me and that I had to make a claim. So I make a claim and was told they would not pay because both shipper and receiver refused the package!!! I explain I, the shipper, never refused as I was never called to refuse. She than says she would look into it. The next day(today), I get a call from the depot I originally sent from, that my package arrived and ready for pick up!!! WOW!!! I did get it back but cost me $115 2 months of headaches dealing with the worst customer service"

"My experience has been horrible I get a different story every time I call. I’ve invested over 5 hours on hold playing track my package... it’s at this location go to said location... sorry your package isn’t here, go to another location... again sorry your package is not here. Grrrrr... apparently the driver thought he would try to deliver the package to me that requires a signature and I work during business hours.... I was told they were going to hold the package for pickup, so why did the delivery driver not leave my package at their warehouse as asked... who knows grrrrr So needless to say my gifts that I need to ship out might not arrive at their destination in time for Christmas! "

"No slip, one attempt delivery and making you pick it up yourself. Which for me is either a $40 cab ride or an almost two hour bus ride."

"I ordered $2,000 worth of product Dyson Canada. After two weeks I became a little suspicious so we checked the tracking number and it said there was delivered 7 days prior to a Kevin Kaiser. No such individual lives at this address, and in fact when people see Dyson as a package they know the value of this. Absolutely ridiculous that you can't get a hold of cheerleader in Peace River Alberta. Add to the fact, apparently Peace River has a lot of these problems quick Purolator and Parcels going missing."

"
Purolator has got to be the absolute worst...
Purolator has continued to remain entirely unreliable. I have not received my package even though I was home ALL day waiting for it. Said it was delivered in the am... I sat here in my living room watching TV and staring STRAIGHT out my window. IT DID NOT COME HERE. And now they say, "well the computer says it was delivered so I can't help you". Great, thanks so much for the robbery of this pregnant lady. Don't know how anyone sleeps at night any more. I called to find out what is going on and they said they would follow up. I had to call back myself because they didn't get back to me. I also emailed numerous times. Not surprisingly this has happened with purolator before. One time they took a signature from an imposter who even spelled my last name incorrect (hello!! The last name isn't spelled right!!) and that $200 parcel was never resolved and I didn't get a refund so even a signature doesn't help! Another time they refused to deliver a package to my husband saying it was delivered and then when we said it was not, they responded with: "Oh, maybe it fell beneath or inbetween the seat ..."; the package was a part for a weight lifting set which would be larger than a jumbo box of cereal... fell beneath the seat my left foot. And they never did deliver that package either.... "It fell between the seats, sorry can't help you" is what we were told. What is going on in the minds of these criminals. This company is seriously mismanaged. I am so done with it. I have fully understood why so many family and friends have told us to never use purolator. And now, because of my frequent inability to see the negative in people and companies I have been taken advantage of by purolator too many times. I have had enough just like most people I know have also. It's sad that the standard Canada post is more reliable than this company. I know this comment will fall on deaf ears because too many of the employees in this company simply don't care about their customers and it's simply a job, not a service they provide as evidenced by the amount of people who "tried but can't" help. I understand one mistake or mishap, but every time I use purolator? That's a crazy coincidence or it could be that this company's management has its head up it's own rump."

"Whenever Amazon shipped with Purolator, I had problems. Deliveries arrive 2 to 5 days late. Often "Delayed because of a sorting error", even the order is always marked "Out for delivery" all day to be updated at 8pm for this status - really the worst company to deliver parcels.

Note that I order about 150 products each year on Amazon. Every delivery made with Purolator (unlike other companies) has been delayed."

"I am absolutely furious with Purolator's service. I am a teacher and I paid a fair amount of money (between $60-$80) to have a package delivered to me before the Thanksgiving holiday, as my students are starting rehearsals for their major Christmas musical production. I have to start teaching the music on Tuesday and it is essential for my lesson plans. It is Friday afternoon, on Thanksgiving break, and I have come into the school (an hour away from my house) SPECIFICALLY to sit and wait at the front door for the delivery of this package. I waited from 8am-3pm, despite the fact that I was supposed to be leaving for holidays with my family. We have pushed our departure time back, because Purolator's customer service agents couldn't give me any sort of estimated time of delivery.

I have been sitting here for SEVEN HOURS at the front door of my school, without so much as leaving for a bathroom break and I just watched the delivery driver drive directly past the building, WITHOUT EVEN STOPPING and then update my package to "Could not be delivered."

I did NOT pay for this service AND sit for 7 hours so that this driver could be lazy and not even bother to try to deliver it. I sat on hold for 30 minutes and am now being told I will be called back "within 30 minutes." This doesn't even include the actual delivery. This isn't even accounting for the fact that the first time I phoned in after the driver drove away, I waited on hold for 10 minutes and was disconnected from their lines before I even got the opportunity to speak to someone, so I had to wait all over again.

Purolator's motto is, "It's not a package, it's a promise." All I can say is it better be promised a refund and compensation for this terrible service!"

" I am giving one star because -5 stars, is not an option. Their drivers are outright liars, they always leave false notification on their tracking( the driver attempted...).. I had two weeks for calling /emailing back and forth still these guys couldn't deliver to mid-town Toronto, like the absolute middle of the city, cause they can't reach the damn door. I just can't fathom the extent of idiocy, honestly. And their customer support is the worst. The rudest people sit on the phone who keep cutting you off. They should shut their shops else I believe I might end up suing them once in my lifetime for the amount of mental harassment these guys have caused.
I have never seen a Purolator delivery person in real life. This is despite staying home the entire day to make sure I don't miss a delivery. Also, last week they not only failed to deliver it to my home, but then delivered it to a depot on the opposite end of town. As I could not take 2 hours off work to drive to that depot and find yet another sloppy, disorganized Purolator pick-up site, I called them to arrange a re-delivery. I gave them my phone number, and told them to have the delivery person call me if I did not respond to the buzzer. Like Amazon Direct delivery people do. The woman told me that their delivery people are not allowed to carry cell phones! Wow, that deserves an award for dumbest company policy ever I am certain that their business plan assumes that the delivery guys can do x number of deliveries per day, provided they just slap notes on the front door, and never ever actually ring a doorbell and meet a customer face to face and actually hand a parcel to a human being.
It is a disgusting way to treat people, and I have now decided that whenever I see Purolator on an Amazon delivery, I am going to call Amazon immediately and cancel the order. And I am going to do the same with everything I order. If a company wants to use Purolator, I am not buying their products.



"

"I place an order with Amazon on a Thursday morning at 9:00am....Purolator delivered it the next day at 9:41!!!! Less than 25 hours later.....It took me longer to pick out my order than it did for them to deliver!!!!!"

"Was home at time of delivery. Never even used buzzer. Now I have to drive out to pick up a very important package. What a waste of time. Extremely inconvenient. "

"I'm a trans woman, and switched to Purolator from Canada Post hoping for a more respectful experience.
For a while, all was good, and then a new, younger guy, took over the route. He performed his duties, properly, just the first time, and after that, if I wanted my packages, I had to be there. He never knocks, and always leaves the slip. I even tested this by standing around the corner and waiting for a knock one day - one didn't come, so I opened the door as he was leaving, and was like "Hey," and he looked seriously disappointed.
I've recently set up audio and video recording devices on my property. For other reasons, but it came in handy today when he showed up, again, and didn't bother to even knock and just left the slip. It gets better, though, because (knowing the cameras were rolling, of course) I chased after him. Before he even left the driveway, I was beside him, yelling at him, and he was looking at me and just kept going. Into the street, and I even followed a little ways until it was clear he wasn't interested.
I've experience discrimination for being a trans woman before, but this event was unbelievable. I also don't have the ability to drive an hour to the pickup location to pickup a package that they have no intent on making another delivery attempt on. Also, we're an no-signature required house, but because it's medical cannabis, it is ASR, and because of this discriminatory practice, I won't be getting my medication.

But at least the video is out there on the web, forever.

Just go with Canada Post. I know they're owned by the same people, but at least when they just slap a notice and don't knock or anything, you don't have to drive cross-country to pick it up."

"I ordered things from amazon twice the past 2 weeks. Both times Amazon chose this Purolator to deliver my items. Both ended up with huge dissatisfaction. Both incidents were identical. Let me do the run down:

1) Purolator delivery man arrived at my building not able to get into the building for whatever reasons. He did not attempt to look for my buzz code even though my buzz code can be found on the dashboard with my name on it. I was home waiting for the delivery

2) Delivery man left, did not put up any slips or anything

3) Next day, I check my order detail on amazon, and went into the tracking, and found out that the deliveryman claimed that my address was incorrect and not able to deliver my items.

4) I called purolator, the nice customer service agent name Roger answer and explained to me that because I did not put my buzz code in my address when making the delivery, deliveryman wasnt able to get in. I ask him why other companies like Fedex UPS DHL USPS CanadaPost all somehow found a way to get in, but why not Purolator. He couldnt answer.

5) The deliveryman simply did not bother enough to deliver my items, and tried hard to find ways not to deliver the items to me.

6) He did not leave a slip or whatever.

7) I asked the customer service agent if he could find put what time will the delivery occur the next day, he couldnt advise as deliveryman has tons of delivery to do. And the next option is to leave it to the purolator office which is a mile away in downtown which defeats the purpose of delivery. He couldnt advise more. I know this agent tried his best but he simply couldnt. And this item for some reason must have my signature to deliver, and for god sake its just essential oils and protein powder inside whats the big deal?

8) So now I have to stay home and wait for the delivery to come to me all day for the next few days until I receive it, because nobody knows when it will arrive to my place, when or what time.

This same ordeal happened twice and in the exact same fashion. It would be a problem solve if purolator can just adhere tot he delivery date which appear in the tracking, and have the deliveryman to look for the buzz code if not find a way to get into the building just like how Fedex UPS DHL USPS Canada post all have been doing. If not have more purolator offices in urban area based on population density and deliver the items there.

From now on, whenever I am have something delivered to me, I will call the merchant to NOT USE PUROLATOR!! Seriously, your delivery method and deliverymen (Plural) failed your company. If you cannot be on par with UPS DHL FEDEX USPS CANADAPOST then dont run a delivery business. I am so frustrated to even need to write here and having to call the customer service twice. Also there were no emails or notice from Purolator that my delivery encountered any delivery failure, not at all. If i didnt go to amazon, i wouldnt have known. And you can bet that I will go the great distance to ask my merchants to NOT using Purolator.

If you are a customer service agent reading this, I want you to know that you are doing a great job trying to resolve all problems, but it is delivery approach which is wrong and undermining the company."

"worst ever service. not just one experience but 6. Hudsons bay uses them so I end up dealing with them all the time. they don't deliver or leave a notice. we will always have to call. still the customer service is so bad that they don't even care or give a responsible answer. I live in Downtown London, Ontario. and I have never dealt with anyone this unprofessional at all. Extremely bad service. and all the packages I'm talking about are those I paid extra to be delivered the next day and I always had to pick them up after a week. coz if I go to the depo they don't have it and they don't deliver.
PLEASE STOP USING PUROLATOR SERVICE"

"

1 star: Bad – unacceptable experience, unreasonable and rude conduct.

Your review

1 star cause I couldn't give it 0. The driver never came to my door. I don't know and will never know if he left the package in the building entrance or left with it but it was never delivered. I got a refund from Amazon they did the right thing but I was interested in the products I ordered. And their rude customer service representative calls me to say it was delivered! I spent over 40 minutes waiting to speak to a customer service representative for what? A month ago I ordered again from AMAZON and purolator left the package on the front door in the streets! If you have the option go with DHL or Canada Post.


"

"I would rate negative stars if I could. I have had nothing but trouble and terrible experiences from this joke of a courier. Times where I order the one day shipping but STILL get the package after over a week and half later. I have also had numerous times on occasion that the doorbell is not even rung. They simply leave the package on the doorstep at disposal of anyone to steal. (I have actually had one of my packages stolen from this, might I add.)

If a website had an option to get a boy on a bike to deliver my package instead, I would take that over Purolator in a heart beat. Do yourself a favor and steer clear of this terrible company."