"The Gen 2 10 -shot loader broke for some reason. I called support and the guy told me he does not hear this too much. He said pointed pellets could cause the damage which was not in any of the advice I have read. I am hoping the new one lasts longer. Also although it was only $18 and is very small you guys charge a lot for shipping. So, so far I am very unhappy with the gun. Wish I had not bought it."
"OK - I realize mistakes are made. However, as a loyal Pyramyd customer overall I’ve had good success with products ordered this time not the case I ordered scope mounts for my GAMO whisper fusion, shared the scope I was using. (UTG 3x9x40 True Hunter Scope), and the scope rings that I ordered (From the chat- Medium single rail UTG) We’re too low and hit the barrel! - ahhhhh!
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"Orders are precise and shipped fast. I haven't needed customer support because it always works. Great company!"
"I used the chat function on their web site to get a recommendation on the tool that would aid me in my squirrel invasion. I got received a recommendation after answering question such as my price range, shooting distance and caliber. I ordered the recommended appliance the same day and received in within a week. Good service and great experience. The battle begins!"
"I got exactly what iorderedand got it quick
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"Ordered, received and it a great deal. "
"Although the post office was lacking as usual, Pyramid was outstanding. I have been contemplating getting this rifle for quite a while and a combination of things finally made me pull the trigger. It is going to be a great carry gun for around the cabin!"
"Initially after opening shipping box it seamed that everything was packaged neatly and securely. Even the pellets can was placed in a box with with fitted foam! But when I got to the bottom, there was a plastic boxed item that was smashed causing most of the contents to be spilled all over the bottom of the box. Luckily it was a soft light item that wasn't damaged and seemed to be all contained in the shipping box (didn't bother to count how many I was able to recover). Maybe not as well packaged as I initially thought. "
"They have genuine products at the most competitive pricing with amazing sales as well. Shipping is typically on time or faster than expected and I have full confidence purchasing from them with their graciously long return policies / return shipping. Once had an item that I wasn't very happy with and it started to have a manufacturer defect of jamming pellets from the poor / clunky magazine design. Ended up returning it after 50 days or so. If I had purchased anywhere else, it's usually 30 or less. I buy from Pyramyd Air with full confidence - best pricing, products & services."
"I love when the shipping says 3 days from now and instead it comes the next day."
"I bought a BSA red dot sight that was defective. The first person I spoke to gave me an RMA and wanted me to return the item at my expense. Then Doug, a "customer advocate," contacted me. I told him about what happened and he gave me a full refund and told me not to bother with returning the sight. I guess the first person didn't fully understand the issue, but Doug did handle it the way a well-run company should handle these things. Well done, Pyramyd!"
"Pyramid Air is knowledgeable, patient and thorough in the information provided before the sale is made and during the sales process. I cannot speak highly enough of their ongoing after sales responsibility and attention given to their customers questions, concerns and/or complaints. I will not hesitate to buy from them again!!! Thank you, again, Pyramid Air!!"
"I called Pyramid Air to return a Air Venturi G9 hand pump 4500 PSI. The conversation with Bridgette and the return process went great. I commend her on excellent customer service. Thank you very much for you help."
"Nice fit and finish but after 20 shots it quit working. Umarex stated to sent to them for warranty claim but it cost me another shipping cost of $20. For nice inexpensive plinker it’s getting costly. "
"The two BB guns I just bought from you were affordable and shipped to me super fast. You have definitely earned my customer loyalty. Thank you and thank you going forward."