"I recently purchased an Sig co2 pistol & while shooting it the front sight fell off. I called customer support & spoke to Jade. She e-mailed me a shipping label & a email number. I returned it & received a replacement pistol in less than a week. I’m very satisfied with how easy the whole process was. "
"The gun was in great shape and all extras in box but the standard magazine looks like a grinder was taken to it and unusable, it fits too loose to feed properly. "
"When the air pump I ordered along with the rifle and other items was still on back order I requested all parts in stock to be shipped. I was told the pump was still not in stock and arrival time was unknown. Before I could cancel the pump order it was shipped the following day. I was emailed the return information but do not feel I should have to pay for the shipping.
Do not have the order numbers at this moment.
Dave Follett, ****@****, ***-***-****"
"Great communication, FAST shipping and great price for this hard to find product. WILL buy from again!"
"Prompt delivery, really pleased with my purchase. DAR has proven to be a tack driver at 70 yards right out of the box!"
"I have been purchasing PCP air rifles and supplies from Pyramid Air for several years. I have also purchased several refurbished items which I was very pleased with. I recently purchased an air Venturi 4500 air compressor that was refurbished. The price was good the shipping was free and prior experience with refurbished items was very good.
When the unit was delivered the exterior of the box looked good without any damage but there was oil stains throughout the box. When I inspected the air compressor the mainframe was cracked and it looked like it was obviously dropped on its side. I was very disappointed with the condition of this machine and doubted if it went through a thorough inspection process before it was shipped. I spoke with customer service and they immediately issued me an RMA number which included a shipping label. Pyramid ad paid for the shipping back to their facility and then sent out another unit that arrived intact and was obviously at the high quality refurbished level that is typical of
Pyramid Air. I know it was very expensive to ship this 80 lb unit back and forth but you did it without question and you corrected the problem as soon as it was brought to your attention.
Bravo Pyramid Air, this is what the superior customer service organization looks like!"
"Some website challenges made ordering difficult but the live and online/live chat folks are top notch! Looked at other retailers and found Pyramid to be most appealing. Going well so far!"
"I have been teaching Air rifle to 4-H members 8 to 18 for 20 years. I have wanted a PCP for the last 3 years. When I saw the FX Impact M3 with the double tanks and regulators, I thought that's the one for me. I wanted some fine tuning and a Big adjustment made. I'm a Lefty. I chatted with a salesperson who got me on a phone call with her boss. He had some checking to do and they assembled my rifle. It came this week. I got to take it to the range yesterday. There was a 4 mph wind the would kick up and die down. It was sighted in by Pyramyd Air at 45 yards. You can cover their group with a dime. I shot at 50 yards and I have 13 out of 21 in a 1" target the other 8 are all within 1.5" circle. Yesterday, I got the pellets that were recommended by the Technician that sighted it in and tuned it up. Now to practice, practice, practice!
Thanks for all you have done. I'm one Happy Customer!"
"I placed my first order, the product, the fast shipping, the support staff are the best. Thank you so much"
"The pre- and post-sales support was superb. Prior to my purchase of a RAW HM1000x rifle and accessories, I was given a real education on air rifles in general,
and then given the assistance I needed to finish my online purchase.
After everything arrived, I had some questions and the customer support staff was outstanding in their caring and patience.
All in all, this was one of the best buying experiences I have had in a very long time. "
"It was easy. Called with some questions and they were very helpful.
I was a little nervous about what would actually show up but I received a top notch rifle that I truly believe has never been fired.
It holds air and there is not a thing wrong with it!
I could not be happier. "
"Your website is easier to navigate than many others. That is especially helpfull when the grandkids are not available. I was very surprised delivery was in two days. Keep up the good work. "
"All transactions went smoothly. "
"I had an issue with my Seneca Aspen .25 cal and unfortunately that rifle isn't manufactured anymore,
but they were able to help me get it fixed anyway, working with Air Venturi I truly appreciate everyone's
help, and their products and prices are good too , Thanks."
"Quick and efficient service "