"Great! So far so good, we love our sink! "
"I ordered a kitchen fixture from Quality Bath. I had good service via phone and the fixture arrived exactly when I was told it would arrive. I am very happy with my experience and my fixture!"
"I ordered a farmhouse sink. The sink is amazing, the quality is outstanding but the think I love best is when I call I get a human immediately. They are so nice and helpful!! I would highly recommend this company!!!! "
"After many orders I had to make a return.
Freida who helped me was on top of.
Quality in the past year I have been doing business both personally and for clients is great. Wide range of products and styles."
"Purchased the "Sagehill Designs New American Craftsman 48" Vanity". Beautifully constructed. Quality hardware. Looks expensive and has fine detailing. Arrived when promised, and was very securely packaged."
"Surfing through the variety of your products it's an "Enjoyable" experience for a designer. The design, quality and excellent customer service make me a repetitive customer."
"Our farm sink arrived just as advertised. Timely delivery beautiful product!"
"Great customer service and quality product. I had to call back to order another part, and it took less than a minute and a half for the customer service rep to look up my name, address, order, part needed, and confirm my order all just by the caller ID. I was very surprised by how quick the process was! I love my new sink!"
"The quality of the sink is great and it is absolutely beautiful but the Customer Service I received was even better. My first sink arrived broken despite excellent packing and Quality Bath shipped out a new one immediately. Vety pleased with the speed of the replacement in what was a difficult situation for me with the granite installer and fabricator standing by. "
"I contacted customer service about an order after I received mail for special offer discount. After talking to the associate I was assured that some discount would be applied, but in following conversation it became clear that this cannot be done. So I ended up paying the listed price (which was still good), but was left disappointed. There was no need to send me message for special price if there was no intention to follow on it. Otherwise the shower cabin was received promptly and in good order."
"The rack was hard to find, but arrived as promised, was packed well, and is exactly what I ordered."
"We needed some fixtures for a house that was under a tight deadline to finish. When I placed my order I asked about the turnaround and was told it would be on time - and it was! "
"I ordered a sink that came shattered and they would not refund me ($589), but rather offered to send me a replacement for $250. The second sink came shattered as well. I'm now weeks behind on my project and out $589. Horrible customer service, I would never trust ordering from them again.
They offered to send us another sink "at a discount" to remove a negative review. We declined because of our concern about the quality of their product. Be careful ordering from them, we wouldn't want this to happen to anyone else."
"Tub came in as ordered in perfect shape and in a reasonable amount of time. LTL shipping is not UPS/FedEx but went well."
"I ordered an expensive tub that had been nailed on bottom to wood for transfer, had two cracks on bottom extending to side of tub obviously from nail on wood and transfer. Had my contractor explain. Never received new tub, no compensation, return ,explanation, nothing. Horrible customer service. Wil take my buisiness elswhere and file a complaint with the better buisiness bureau. "