"I would never consider to order from them again. Charged my credit card 3 months later without even checking if I still want the item and shipped it to me. The return process is a hassel- after 2 weeks I had to ship the item to manufacturer at my expence. i'm still waiting to get my money back!"

"Ordered a shower head that was to deliver pressure, it did not.
Shower head did not come with a hose. Return took ~30 day and after ~60 days I am still waiting for a credit.

I will never grace their door step again"

"I ordered all of my master bath fixtures, a kitchen sink faucet and a few other items from Quality Bath. They have a fantastic selection and the best prices, and their web site is easy to navigate. However, don't try to do your online shopping from sundown Friday until sundown Saturday: they shut down the web site for Shabbat! I understand not working during Shabbat, but shutting down the web site so customers can't even browse is a bit ridiculous for an online retailer. Shipping was free but sporadic; I received some items immediately, some a week later, some several weeks later, and one item a couple of months later (though I was told about the delay on that one). Customer service was good and reps are personable."

"I purchased a shower door it came by freight and it was beautiful, but it was not the right size. My problem has just begun, this was my first time ordering from Quality Bath and I didn't know the return policy. There is a 25% restocking charge plus I had to pay freight charges to return the door and these charges were more that the shower doors. So, I am stuck with no shower doors and two big glass doors in plastic lying against the wall. I contacted Quality Bath and the representative tried to assist me by trying to locate a smaller door, but she couldn't help me. She also reinforced the return policy and apologized which is all she can really do for me. I appreciate her efforts, but now I am trying to find a company that will fix my problem and the money I thought I was going to save by ordering online I will spend on fixing this problem. I regret I didn't just call a local company rather than trying to do it online. Some things should be done local or with a familiar company."

"I really did a lot of shopping around for my new Farmhouse Fluted Sink and even my contractor told me I received a great deal when I told him how much I paid! Quality Bath had the best prices by far! and their customer service team helped answer specific questions about which sink accessories I really would need. My new sink arrived safe and sound despite the shipping company's best efforts to dent the box. My husband and I had to really work on the packaging to inspect the sink on arrival. QB did a fantastic job on securing the safety of my sink! Quality Bath has a huge selection of items and has the best prices. You have my vote for quality service! Thanks Quality Bath! "

"We had a wonderful experience.I actually make a mistake on our order and did not realize it until the next day. I called and they were wonderful, changed my order and we received it the next day."

"Quality Bath sent my Shaw sink on time and without trouble. I also got a better deal than other retailers! Order #160993"

"excellent service and quick delivery. very happy working with this company"

"Quality Bath exceeded my expectations for service, selection, price, and delivery turnaround time. I ordered a sink that was $75 cheaper than anywhere online or locally, and then they were running a coupon special that weekend on top of that - bonus! My only gripe, if I had one, was my sink was packed too well and it was a little difficult to get out of the package - it was encased in a foam that ensured it would not be damaged during shipping. I will definitely buy from them again, and will recommend to all my friends in need of bath/kitchen goods."

"Great price, very prompt. I had to return the item (my mistake), I found the 25% fee high for something I hadn't opened, especially since I was buying a different version which was more expensive. But they did take it back without hassle."

"Ordering was easy price best I could find on web fast delivery no problems will order from again "

"The delivery came as promised.
Packages were complete and all goods are in great shape.
Would not hesitate to buy goods from Quality again. Great supplier at a great price!"

"I bought 3 Estilutz lamps from Quality Bath. On arrival the electrician discovered that they were labelled as requiring a special installation and considered them dangerous so refused to install them. I returned them to quality bath for credit. Months later after many email I received credit but over $200 had been deducted for a restocking fee. The deliberately misleading advertising and the incredibly poor service coupled with the gouging return fee make me recommend all to stay away from Quality Bath if you're ordering lamps."

"Item has not yet arrived."

"I had found a HansGrohe kitchen faucet that I liked from a local kitchen and bath dealer, but was unwilling to pay the $585.00 they charge. After doing an internet search, I found what I wanted at Quality Bath for $250 less. I'm usually a little leery of doing business with an online retailer I've never heard of before. I researched a bit and was satisfied with all the positive reviews I came across. They were very easy to work with! I was continually updated via email at every step of the shipping process, and four days later, my faucet showed up. My plumber was out a few days later to install it, and he was amazed at what I paid. I'm very happy with the product and the service, and would not hesitate to order from Quality Baths for any future needs."