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Product & services pricing
4.07/5
Chance of future purchase:
4.29/5
Shipping & packaging:
3.98/5
Customer service:
4.44/5
Return/Replacement policy:
4.45/5


Verified
5/5

2024-10-12

Great Customer Support

"Many questions over multiple days, each response timely and complete"


Verified
5/5

2024-10-12

Great customer service

"My questions were answered fast. Ordering was a breeze and they priced matched my items!! Would totally buy from real truck again! "

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Verified
5/5

2024-10-11

awesome customer service!

"super helpful, top level customer service! really appreciate it!"


Verified
5/5

2024-10-07

Found exactly what I needed

"I sent a picture of part. They found exactly what it was. Everything worked out great. Could have lowered shipping cost a bit on a $5 part though."

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Verified
5/5

2024-10-05

Smooth and easy shopping experience.

"Amber was a great help. She was responsive to all my questions and provided useful product information that helped me finalize my purchase.
Thank you !
"

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Verified
5/5

2024-10-05

Tonneau cover

"Ordered a Ranger Raptor bed cover at 1:25 PM on Thursday and it was delivered to my front door in under 24 hours! Couldn’t ask for more."

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Verified
5/5

2024-10-01

Customer Chat" service

"Zac was very responsive, professional, attentive, patient, asked the right questions, provided information (technical / cost), to arrive at a conclusion.
Also assured that the cover and lock would be installed according to the information I provided him.
Kudos to Zac
"

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Verified
5/5

2024-10-01

Very helpful and answered my questions very quickly.

"Victor was great! very helpful and knowledgeable. Great experience. I will use Realtruck website again!"

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Verified
5/5

2024-10-01

Great customer service

"Handled my needs effectively & efficiently, which is hard to come by these days. Keep up the great work gentlemen! "

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Verified
5/5

2024-09-26

Excellent

"The entire experience has been fantastic. I called to ask a question about shipping and ended up placing the order over the phone. Spoke with Cedric, who was awesome and very helpful. Order arrived two days later. Box was damaged by the shipper and I discovered a broken trim piece when I unpacked the cover. I called customer service and spoke with a very helpful representative who very quickly ordered the replacement part for me. The overall experience with Real Truck has been very nice. You don't see customer service like this anymore. Keep up the good work, you just gained a customer for life!"

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Verified
3/5

2024-09-23

Dash Mat

"I would like to tell you about my experience but, I do not have the product yet! I ordered it on September 15th and still have not received it yet?
It's going on two weeks now! Is this coming from China?
"

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Verified
5/5

2024-09-20

Excellent customer service!

"I recently purchased floor mats, a bedliner, and a tonneau cover for my new pickup truck, and I chatted with a customer service rep (on a Sunday!) with some questions/concerns. He was not only able to answer my questions, but he also assisted me in completing my order. I was super impressed with how quickly the items arrived too. "

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Verified
5/5

2024-08-23

Amazing!

"The bed rails are beautiful. Perfect from order to delivery. Would not hesitate to come back and buy from again! "

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Verified
5/5

2024-08-22

Sales help

"My agent was extremely helpful getting me the part I needed. The whole process was painless "

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Verified
5/5

2024-08-22

Excellent sales team

"The salesman was great and able to answer all my questions and made recommendations. "

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