"Handled my needs effectively & efficiently, which is hard to come by these days. Keep up the great work gentlemen! "
"The entire experience has been fantastic. I called to ask a question about shipping and ended up placing the order over the phone. Spoke with Cedric, who was awesome and very helpful. Order arrived two days later. Box was damaged by the shipper and I discovered a broken trim piece when I unpacked the cover. I called customer service and spoke with a very helpful representative who very quickly ordered the replacement part for me. The overall experience with Real Truck has been very nice. You don't see customer service like this anymore. Keep up the good work, you just gained a customer for life!"
"I would like to tell you about my experience but, I do not have the product yet! I ordered it on September 15th and still have not received it yet?
It's going on two weeks now! Is this coming from China?"
"I recently purchased floor mats, a bedliner, and a tonneau cover for my new pickup truck, and I chatted with a customer service rep (on a Sunday!) with some questions/concerns. He was not only able to answer my questions, but he also assisted me in completing my order. I was super impressed with how quickly the items arrived too. "
"The bed rails are beautiful. Perfect from order to delivery. Would not hesitate to come back and buy from again! "
"My agent was extremely helpful getting me the part I needed. The whole process was painless "
"The salesman was great and able to answer all my questions and made recommendations. "
"Had to return a bug shield that was damaged during shipping. The Real Truck customer service took care of the issue very quickly and efficiently. I will definitely buy from Real Truck again."
"I purchased a new truck and wanted some accessories. Real Truck had the most items with the best prices anywhere. "
"The sales rep, Butch did a great job helping me get the part I wanted. The review would have been 5 stars, but he had to dig hard to get the part number that I wanted. Butch even went so far as to call the supplier and verify that the part was in stock. GREAT JOB!!"
"I had to order through a chat because I couldn't get a real person to answer the phone. I could not find the it em I was looking for. Once I got a person on chat they went through several steps to get me to what I needed. They found it and set up secure payment for me. Now a day later I get a message that this item, which is necessary to make my existing steps work, is on a nation wide backorder with no estimated time to get them in. So now I have steps that do not work. I am handicapped and need the steps to get in my truck. How do you represent Amp Research steps if you don't even have the parts needed. Very disappointed.
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"Not much to tell. Everything just went smoothly!"
"The products offered and customer service are excellent! I will consider buying from RealTruck again. That says it all!!"
"Despite my direct question regarding the location of the warehouse and clearly stated concern over arrival time of my order, the Customer Support Associate did nothing to indicate to me that it would take 2-6 days for the order to process at the warehouse before it even shipped until after I had already completed the order and payment process. And despite my request to speak to a supervisor in an effort to have the order expedited, I was informed this was not an option. If I had been aware of the extended time frame for processing of the order, I would have chosen to shop with a different supplier that would have given me the option to select extra shipping charges to ensure prompt arrival.
The time concern is due to the stitching on my Jeep Wrangler's original rear window finally giving out. I placed this order on a Tuesday at 12:00 EST and my wife and I have a trip planned to leave Saturday morning. So being able to have the several thousand dollars of dive gear concealed behind tinted windows if we stop on the road to have a meal is important. Therefore RealTruck / Rugged Ridge have effectively forced us to get a rental vehicle for the trip since my wife's vehicle doesn't have the cargo capacity to carry all our dive equipment.
Unfortunately 80%+ of all the after market parts on my JK are from Rugged Ridge (bumpers, body protection, mirrors, fender flares, interior convenience upgrades, side steps, skid plates, etc.). I can at this point guarantee that given customer service's inability or unwillingness to assist in expediting this order or inform me of extended delivery time in the first place, the replacement Wrangler I buy in Q1 of 2025 will have no parts from this after market manufacturer."
"Why is zero star never an option? RT was helpful setting up my purchase order. Even emailed me to follow up and see if I still was interested in purchasing a Tonneau cover from them. After the purchase, there was a broken part that I requested be replaced. 6 Weeks later, numerous different attempts to reach someone about the broken part, I still have not heard a reply from customer Service or a call back from customer Service. Not worth the trouble to ever want to do business again with Real truck. "