"Spoke with Rudy and he fixed me up. Fast shipping."
"Amber was great getting the order processed. "
"He listened to my needs and offered great help and encouragement "
"I purchased a cover back in October 2023 for my 2024 Tundra pickup. From the start I had problems keeping cover down at tailgate area because handles they provided with cover continued to come loose. I reached out last week to Real Truck to see what could be done. Although I was told I still had a warranty I found out after 30 days they would not take cover back. That was fine I tried making a fix, I tried using the knobs they provided for the end of cap close to back window. They worked and would solve problems. I ask if they could send me 4 of them, I was told since I was using them on tailgate end they would not cover under warranty even if I had just come up with a way to lock cover down and would beore safe when driving. I ordered 4 and they are charging me almost $70.00. This will be last time I purchase from Real Trucks again because they didn't treat me fairly and didn't stand behind product."
"Victor was most excellent to work with and was super supportive in helping me find the right products for my truck."
"After using the “chat” feature with my cell phone, I received an email to finalize the purchase, after making the purchase realized the wrong size bed cover was purchased. When I called Realtree to correct or cancel the order, they were unable to do it because the order was still being processed. Still working with customer service to resolve issue.
BL: Call the company when ordering a bed topper to ensure you get the right product!"
"I called to verify if a part was available, and the rep said yes and sent a link through which to order it. After placing the order, a couple days went by, and I followed up on the chat and was told they don’t have visibility into the parts and I had to wait a few days to hear back from the manufacturer. That doesn’t make sense and I’ll have to cancel the order."
"Victor R. was a large factor in my experience with RealTruck...Thank you!"
"I was very fortunate to connect online with Christian W of your sales department on the purchase of a Bed cover and rug for my son‘s new truck. Needless to say, Christian provided me with a high-level of quality customer service and assistance, both product wise and sales wise. Real truck is extremely fortunate to have him as an invaluable team member. Keep up the great work Christian!"
"Ordered mudflaps on 05/15. Never heard anything and I chatted with customer service. Told that it would ship June 8th. Never heard anything and chatted with customer service and was told again June 21 or by that date. Checked June 21 and was told July 8th, Never updated at all about the shipping times. Requested a refund and was told they had to send it to cancellations and that would take 2-3 days to hear from them. Complained and they sent me right to cancellations and said it would still take several days to make sure it was cancelled before issuing a refund even though their system said July 8th before shipping. Don't think I will go back to them. Had good luck before but having to keep asking when an item is going to ship is a joke."
"Great customer service, friendly "
"Ordering in the chat and link was great.
Shipping, have not sent item and it's been 5 days. I would believe you would of shipped it the next day. "
"Great Job on product knowledge and customer service."
"Great products, great prices, and great service! I ordered a hard cover for my truck yesterday and it was shipped today! They also offer a military discount. "
"Errinn was able to find me, reassure that what I ordered was correct for my truck. I screwed up by closing the screen window, once logged back on Errinn was off for the day but logged back in to help me get the order processed. Thank you errinn"