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Product & services pricing
4.03/5
Chance of future purchase:
4.28/5
Shipping & packaging:
3.91/5
Customer service:
4.45/5
Return/Replacement policy:
4.21/5

Verified
5/5

2023-02-09

Excellent Service from Cartier!

"Cartier was very helpful and patient with my needs!"

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Verified
5/5

2023-02-08

An Awesome Experience!

"Before deciding upon purchasing my retractable tonneau cover I asked Google to show covers I'm looking for and after narrowing my decision down to one. I then sent an email to Real Truck asking if they gave discounts for U.S. Military Veterans which they did. Once I found out that they did, I asked if I order today when would I receive my tonneau cover? Less than one week with free shipping was an answer to prayer. Real Truck is the perfect company I could have ever chosen!"

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Verified
5/5

2023-02-07

Good serivce

"The online Chat gave me a better price than the online discounted price. Saved me a lot of money. Very quick shipping. All of the parts were correct."

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Verified
5/5

2023-02-06

Great Customer Service!!

"Chatted with sales rep online on Sunday. Perfect fit Bak Flip was on the doorstep in 3 days. Installed in an hour with my Dad's helping hands. Impressive service. Great Product! "

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Verified
5/5

2023-02-06

Performance parts from Realtruck.com

"The online customer service person was very helpful and gave me a great deal on 2 Borla exhaust systems with SC programmer. Shipped out and was delivered super fast. Thank you Realtruck employees!!
Tim
"

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Verified
5/5

2023-02-03

Smooth transaction

"Daniel did a great job hooking me up with the parts I was interested in and gave me his email if I needed anything or had any questions."

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Verified
5/5

2023-02-06

Fast Online Ordering and Shipping!

"Started chatting with sales online regarding the MX4 for a 2023 Honda Ridgeline. They were able to provide the correct cover and cost with the current Free Shipping promotion. Online checkout was fast and the chat rep stayed connected with me all the way through. Credit card processing was PCI compliant with out the chat rep viewing the card information. Cover was shipped FedEx and even arrived a day early. The cover was ordered on Friday and received it on Sunday. An excellent online experience! "

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Verified
5/5

2023-02-05

5 star!

"A breathe of fresh air , so easy. Will do business again. "

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Verified
1/5

2023-02-05

No help!!!

"I bought running boards nobody bothered to tell me that they ship the mounting hardware separately. Got my buddy over to help me with this and some other upgrades I had planned. Opening the box I discovered I was short hardware and called CS that’s when I figured out it’s in 2 shipments but that I was also short installation hardware. The person who answered my CS call was smug, snarky, and rude and had a I don’t care attitude , she refused to send out the missing hardware because she believed the second shipment will contain enough hardware to complete the installation. But it doesn’t. So now I have to wait another 7 to 10 days for them to ship me out the rest of the hardware that the horrible customer service representative refused to do so earlier when I first called about the problem. Their customer service representative absolutely **** !
This is my first purchase from real truck and it looks like it could be the last if this is how they treat their customers I’m not interested in doing business with this company!
"


Verified
5/5

2023-02-04

Fast, friendly and accurate service

"I appreciate the knowledgeable staff that was able to answer my questions regarding the part I wanted to order. They got me the best price and it arrived in a couple of days."

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Verified
5/5

2023-02-03

Hardtop trifold cover

"Great customer service,
I am very skeptical about ordering online. So i called directly to Realtruck.
I forgot saleman name(sorry) but i hope he get the recognition. Answered my questions and concerns. I received my order in the time promised and correct item. No BS. He was very reassuring. Thank you Realtruck. Im happy with my product so for.
"

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Verified
2/5

2023-02-03

Misinformed buyer

"I bought a Trifecta cover based on the guide the representative showed me that it would adapt to my cargo rail. Not the case! When I opened the box there were extra rails and a different set of instructions. I purchased under false pretenses and now have to either send it back or deal with it because I need a cover. I warn all buyers to avoid listening to the reps who are obviously just trying to make a sale. Customer service didn’t seem to care, I’ll likely advise others to use a different company to buy the products they want. I’m extremely disappointed and feeling lied to by realtruck!"

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Verified
5/5

2023-02-02

Tonneau Cover

"Salesperson was so helpful in finding the cover we wanted. She ensured the item was exactly what we wanted. I am very pleased with the quote ($800 less than a local supplier) and free shipping. "

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Verified
5/5

2023-02-01

Amber was Awesome!

"Amber helped me and was super helpful, patient, and able to find the right roll bar and parts.


"

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Verified
5/5

2023-02-01

Great Customer Service

"I ordered a product that was back ordered by the manufacturer, the customer service agent told me they had a higher end product from the same manufacturer in stock and only one left. He fixed me up with it at a great price, and I will receive it tomorrow. That is great service. "

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