"Knowledgeable and most professional. Great experience!"
"This was my first experience with Rebag. It was relatively easy but a bit confusing. I listed three items and since the shipping labels all looked identical, I had to reprint them and make notes on the labels in order to know which label was for each item. I think they should offer a way to ship one box with a few items in it. Supposedly the QR code is different but I’m sure I’m not the only one that can’t distinguish one from another. I utilized a “chat” to get clarification which was very helpful. Other than that, so far, I’m satisfied with this site. Hopefully the rest of the experience will be good."
"I just received my pristine LV Montaigne MM back from rebag. My own personal bag they were going to buy. It just arrived back to me without the lock, lock pochette, my strap, my dust bag and the receipt from when I purchased it in 2021! I have a useless bag now! I can’t reach a person because it’s a weekend! Don’t send your stuff to them! I have not received the rest of my bags yet but I am now worried they have taken straps and other items! "
"Bjorn and Allison are gems!! They have been absolutely incredible and amazing to work with! They have gone above and beyond to make my shopping experience 5 stars! I highly recommend them!"
"Richard & Sara H have been instrumental in the curation of my handbag collection. I appreciate both so very much!!!"
"This was my first time buying and trading with Rebag. I found the process very easy, efficient & quick. I was curious on how a trade/purchase situation would work, but I did it all on my phone, took pictures of my items to be sold and got an offer right away. I felt as though I had adequate time to make a decision & after deciding to accept, it was smooth. I received a prepaid label and had lots of options to drop my items off. Communication was constant walking me through the entire process and making sure I knew what to do and what were the steps. The entire process from purchase, shipping my items and receiving my new item was wrapped up in 10 days and that was inclusive of a weekend. Super fast! I appreciated the follow-up and checking in through my experience. Highly impressed with my experience, service and quality of my purchase. Everything exceeded my expectations. "
"I was looking for a Chanel bag. Manuela was not only very knowledgeable about the brand and it's history, but also followed up with me by sending photos of new arrivals. I am very pleased with the service. "
"Still not received. Sent 5 messages without any help. Still waiting to hear. It was supposed to be delivered over a week ago. "
"There is no actual contact to the company itself which is extremely concerning as they handle designer goods. My brand new bag was declined because it was "Not within our internal guidelines". I was confused as it was brand new and contacted customer support to ask what specifically was wrong with it. After being talked in circles and sent the same message over and over stating the possible reasons but never giving me the specifics for my bag I finally learned that all their support is outsourced and has no access to any information. They are also unable to give any contact to someone who would, but continue to try and talk circles instead of admitting this. Beyond frustrating."
"Great selling and buying experience at the Brickell location with Gabriel LaPorte. "
"I stopped In to their Brickell city location to see some items in person and was helped from the moment I walked in the door. Yasniel greeted me and answered all of my questions on the bags I was interested in. He even pointed out a few other options that really felt like me. What a great experience. "
"Had a great experience with the sawgrass store. Came in to purchase a bag and walked out with a knowledge of what bags to buy that hold value. Loved dealing with Shaun and Blaine and the whole team was really pleasant to ask around as well! "
"I had the best experience in the Sawgrass location. Samantha knew the answer to all of my questions, and was able to help me decide on a birthday bag! Thank you so much Rebag! "
"I was recently searching for a specific bag and I couldn't be happier with my experience with Noelle at Rebag. They were knowledgeable about the product and helped me find the perfect bag to fit my style and needs. Their friendly and attentive service made my shopping experience a delight."
"I had a great experience selling my bag with Rebag!
Got a great quote and was even able to get a little increase! Lisa was a huge help and answered all my questions very quickly via email. I will be back again after some spring cleaning :)"