"Got an offer on my near perfect purse. They lowered the offer because of ridiculous excuses. Far from the truth. I declined the offer and it took 3 weeks to get it back. It came FedEx and didn’t even require a signature for a $1200 purse. Would NEVER recommend this company. "
"The bag ordered was absolutely beautiful much nicer then I expected, its more than I hoped for! Its a style not available anymore and one I have always wanted! Sadly the stickers were on the leather on the handles, and having to pay for shipping on a large dollar purchase that took almost a week to get here was a downer. As for packaging in the dust bag in a box with alot of brown paper nothing special. But will order another for sure and have already told friends about Rebag."
"I was trying to submit info needed to sell my
Hermes watch & needed help! They came through right away!!"
"Bought a bag 3 months ago and never used it Have been told it’s rejected for wear when I’ve tried to trade! I’ve spent several days hoping for a resolution and still rejection"
"They refused my new bag and did not give me any reason. They told me doesn’t fit their criteria. The bag is 100% authentic provided receipts tags everything and so rejected it would no explanation. On top of that, they refuse to ship me back my bag . I fear that they’re going to send me back a bag that is not mine and one that is inferior to what I sent. No one will answer me and let me know where my bag is. I want my bag. I believe that they stole."
"To whom it may concern
We have sent 8 units of bags to your store and your buying team quoted final
buyout price. 5 units we confirm buyout and 3 units to return.
This was about 55 days ago. But 5 unit's money are still REBAG are holding.
I have asked more than 50 times for payment but only few replys.
All of your buying team are not helping us for payout.
Check our E-mail ****@****
asking how can I proceed for geting our money.
But till today none of your staff give me correct answer..
My negotiation is Miss Felipe and Miss Lorey but both of your staff did not
give me correct instruction how we can get our money.
I have call your customer servicer Miss Christina 3 time to ask help for
this matter but till today nothing change.....
Please invistigate what is happening to our money/payout........???
If this keep on going without correct procedure, we have to hire
Lawer get our money.
Please rush reply to my message and transfer our money......I have
sent detail of our banker many times.
Best Regards
Lewis H. H. Sekine (Export Manager)
Bethca Co., Ltd.
Tokyo Japan "
"Not very happy at this point. "
"I worked with Samantha and she knew so much about the product. The Sawgrass store is beautiful and the team is wonderful."
"I recently had a great experience working with Antonella at Sawgrass Mills Mall store. Antonella is professional & is especially knowledgeable about Chanel. Her enthusiasm & attention to detail made my experience there enjoyable. It was clear that she really cares about customer satisfaction. "
"I needed to have an adjustment made to my order and Rebag was able to facilitate this by adding my Wallet credit to my order saving me an extra hundred dollars"
"My experience with shopping with Rebag was great. I received my handbag before the shipping date. The handbag was as described. I didn’t receive an authenticity card with my bag. I would like to get that. "
"I have sold 3 bags and my experience has been excellent. The payouts are great and fast. I am writing this review because of the superb service provided by Natasha and Elisa. They are professional, friendly, prompt and will truly go above and beyond to help. I will continue to choose Rebag! "
"Bjorn from Santa Anita was beyond helpful. I told her what I was looking for and she gave me feedback on my selections. Also, the bag I ended up purchasing didn't have the strap length noted. She did some research and sent me the information. I have made many purchases from Rebag and I am always happy with the quality. I find the condition noted to be very accurate, and I have never been disappointed with the condition when I got it. "
"I brought in a bag earlier this month for a trade. Antonella was a pleasure to work with, I was provided a fair offer for my bag, and the turnaround time was as promised. She made my experience fun by showing me a nice selection of bags in fantastic condition and now I have a new purse that I absolutely love. "
"I am writing a review with Rebag as I had a horrible experience with them process for trade in is 2 weeks and results is not acceptable they did not accept my trade in meanwhile they already charged my credit card as soon as I ship my items and took them to respond to my calls and messages such an horrible experience "