ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
2.75/5
Chance of future purchase:
3.44/5
Shipping & packaging:
3.63/5
Customer service:
3.75/5
Return/Replacement policy:
3.54/5

5/5

2024-02-19

Taylor :)

"Taylor, was amazing from start to finish! I am so happy with her honesty and help. I’ll
definitely be going back to see her for my next purchase and to possibly sell some of my items.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2024-02-12

Do not consignment in REBAG

"I did consignment in REBAG about 58days…
I did consignment in REBAG about 58days a go l have $48.000.00 consignment in the agreement they take 25%$705 purse Chanel bag they take 23% -$883forbuyers promotion end when l ask they don’t give you receipt they don’t tell you who is the buyer all it’s a fraud scams they don’t answer the phone lm taking to court to law
On Mon, Feb 12, 2024 at 2:59 PM Nils Markus at Rebag wrote:
Hi Ali,
We are following all proper procedures listed for consignment and you are paid within the range we have always offered you so I am not sure where the miscommunication is nor these statements you are making regarding not selling, etc. Everything is shown on site and we provide you with the pertaining information on the purchase. Moving forward, please email ….to reach our customer service with all of your concerns for support on this as I am not able to cancel any orders nor assist further.

Best,
Nils Markus Ekman, Business Development, VIP Seller Services
rebag.com •
a FRAUD
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-11

Fun experience!

"Taylor was so helpful and sweet! My mom and I had so much fun picking our new bags! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-07

Amazing Experience!

"I went to Rebag in World Trade Center to look for a gift for my sister.
Taylor was the sale associate who assisted us, she was very sweet, attentive and helpful!
There was a specific bag I wanted to look at and she quickly retrieved it from the back. She also recommended several more similar bags to look at as potential other options!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-07

Trusted website

"Bought lots of brand name jewelry from Rebag and I’m still buying especially when I have points and discounts "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-03

Fun shop

"I was excited to see all options at ReBag. Unfortunately I had an odd experience with my purchase where I was asked for copies of my ids and credit card. I tried to call 3 times , was on hold for 10 mins and then cut off. I was able to get help via email but my purchase was cancelled. The refund was processed quickly. I tried to purchase the bag again so we shall see how it goes!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-02

Fantastic Becky!

"Ms.Becky is very sweet and patient. She helps me buy my dream bag! I would highly recommend this location at the heart of WTC for your luxury needs. Thank you so much Ms.Becky! You are awesome!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-01

Amazing Customer Service

"Tasha and Taylor in the WTC location were so wonderful!! Amazing customer service , will definitely be returning to this location just for them. "


5/5

2024-01-24

Perfect experience

"I’ve been looking for a specific bag for about a month now. I saw it on Rebag and that it was located in the SoHo shop so I popped in one afternoon to try it on. Olivia was graciously helpful in letting me try the bag on as well as fit my belongings inside. I purchased it there and it walked around the store a bit to admire the selection. I’m surprised I’ve never been inside! The bags were gorgeous and Olivia walked me through Rebag’s authentication process, assuring me each piece was inspected on 3 levels. I will definitely be returning!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-01-18

A WONDERFUL Experience!!

"When I walked into your store within the Oculus, Becky greeted me right away and let me browse. I fell in love with a Chloe shoulder bag but wasn't sure. Becky gave no pressure and told me to think about it. Because of her warm, professional, and kind manner. I came back the same day and purchased. She and Tasha were absolutely lovely and we had a great conversation. By the way, the Rebag selection is fantastic! Such a great experience!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

5/5

2024-01-17

Amazing service

"I have been shopping for the past year. I love the service and the text alerts I get. My text representative is amazing till the point I don’t look at other websites."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-01-16

Gabriel sales Rep at Brickell

"This person is an absolute all star. He had the ability to match the perfect bag to my wife’s personality and had he not been working that evening we probably would not have made the purchase. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-01-14

Lulu at Rebag NYC makes shopping for treasures a joy!

"I just started looking around the luxury retail boutiques in search of hard to find Hermes, and other, bags. Upon entering the Soho Rebag store and being paired with Lulu, I knew I was in the right place. Lulu's knowledge, expertise, excellent taste and lovely disposition inspired such confidence that I purchased a bag on the spot! She has since followed up with me whenever an item comes in that may be of interest. I'm so impressed with her professionalism that I will sell/trade my bags with her as well. Can't wait!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-01-13

Great experience at Rebag SoHo Store

"I recently had a fantastic experience with the sellers at Rebag Soho store. The girls were consistently kind and supportive, respecting my decision-making process, and helped me to choose the perfect bag . The pleasant atmosphere made visiting the store enjoyable, and talking with the sellers enhanced the overall experience. Highly recommend!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-01-11

Amazing Products/Service/Vibes

"Of course the bags here are *chefs kiss*, especially due to the attention to detail in the selection process. More notably, the staff was proactively and genuinely helpful and friendly. Furthermore, I’m new to the area, and was offered numerous recommendations (restaurants etc.) in/around Miami without having to ask, which was awesome. I went into the store without plans of buying, and more to take note of the place. Because of the service, I know I’ll be back to make a purchase! If you’re into economical designer bags and good people, this place is a foolproof must-go."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service