"Ordered Lexar media 12/08/2004 for $99.99 with a $30.00 rebate. Rebate was supposed to take two months. It is now 6/25/05 and I am still waiting!! Most of my emails are not answered. A few emails were rudely answered. The redzuco rep keeps telling me I will get my rebate. Yea, checks in the mail....what BS. Worst company I EVER dealt with in my life!!!"

"Product is great. Wish it had come sooner but it was worth the wait"

"ID #6VW0683345897143D (This is the PayPal Payment Number, I think.)

My only complaint is that the advertised Rebate had to cutoffs for submission. In the first line of small print, it says "Requests must be postmarked by 6/25/05." As this date approached, I dusted off the Rebate form and prepared to submit my proof of purchase, etc. Then I realized that a second cutoff was buried in the middle of the small print. It says "Claims must be submitted within 4 weeks of purchase date." I missed this date by a mile, and I am disappointed.

I would feel better if someone could explain to me why I must submit my claim within 4 weeks of purchase, but REDZUCO tells me to "Allow 8 weeks for processing your rebate," or tells me that "Rebate checks will be mailed in 6-8 weeks.

I'm the customer and I get 4 weeks, while you get 8. I guess I'm just bummed out not to get the rebate. It's no big deal. I'll get over it."

"You met your "standard shipping time" but shipping seemed too long since you mentioned your shorter "usual" shipping time."

"Its been 10 days since I placed this order and I have not yet received my software."

"The order process was very smooth and the price was very good. The only problem I had was that after I submited the payment using paypal I got an error message. I sent two emails to customer service to make sure everything was OK but I did not get even a single response."

"I received the package promptly. It was a brand new, never opened complete edition. Very satisfied."

"I purchased a Plantronics C550 Wireless Office Headset System 6 months ago. I submitted my rebate information on 2/3/05. I still have not gotten my rebate. I have emailed you twice. If I don't get a response by 6/25/05 I will be filing a complaint with Ebay. "

"I am pleased with the price, and with their frequent communication about my order. I'll be sure to shop with Redzuco again."

"No problems receiving the drive quickly and in good order. Rebate through seller takes forever..."

"First-time customer. I appreciated the ease of ordering and the low cost of the software, but I thought that the product should have shipped more quickly. Still, the delay was not an issue."

"Very happy with product. Fast shipping. Good communication."

"Item received within days of order. Item as described HOWEVER was not aware item was an Academic version until it was received. Product photo did not show Academic sticker that was on the package."

"Did not realize vendor was going to ship academic version of product."

"I finally received the products 15 days after I placed the orders.

3 comments:
1) Order status and shipment status of the product needs to improve. On the order confirmation email, it did not state whether both products were on stock and when it was shipping. Also tell te customer the estimated date of arrival based from method of shipment.
2) No 800 number
There are times when customers just need to get hold of someone to tell them some details regarding their order. An auto email gives a standard reply and does not react to the urgency requirements of the customer's need to get order status.
3) Better/user friendlier website

Thanks for your request on these feedbacks, i hope this will help future customer service.

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