"Order placed for Xbox, Halo and Halo 2. Only received Xbox and Halo2 with it noted on the packing slip that Halo was on back order. I was still charged for the whole order @ $249.98. I
e-mailed customer service on 12/30, 1/12 and went through the whole website looking for a phone number. There are none listed and I received no response to my e-mails. The Bizrate logo was displayed on the website. I found out after contacting Bizrate that Redzuco.com was not registered with Bizrate nor were they authorized to display the Bizrate logo. I tried the tracking system on the Redzuco website and after logging in it only brought me right back to the login page after I hit "track order". On 3/18/05 I received no response and had no way of contacting Redzuco so I filed a case with the BBB, Complaint ID#: 90054228. The BBB received no response after several attempts to contact Redzuco as of 4/18/05. On 4/20/05, Redzuco.com finally responded and honored the rebate I sent in along with refunding $49.00 for Halo. I received an e-mail on 4/22/05 from Anita Harvin @ Redzuco.com stating the rebate check was mailed. I did receive the check a couple of days later for a total of $89.00.
This took 5 months of e-mails and complaints before the issue was resolved. I will never use Redzuco.com again. This experience has taught me to always find and verify a customer service number before dealing with any website.
I would like to add that we have had no problems with the Halo 2 game or the Xbox. The product is great but the service I can not deal with.
Leah Ledbetter"

"took about 8 - 10 weeks to process rebate. Many emails went unanswered. Finally got a person to take charge and process the rebate and communicate."

"I purchased a wireless Plantronics headset from Redzuco. The product was shipped immediately and was brand new in the box. There was also a reabte on each Item that made it the best deal on the web. I was extremely happy with the product and the price. "

"I bought an iRiver MP3 player from Redzuco in 2004. I do not have the information in front of me at work, but I did receive the $40 rebate I was promised for the item, despite the fact it took longer to process than it should have."

"My scanner purchase was done at this store SOLELY due to the fact that they have rebates. I am smart enough to keep everything--I mean, I even have a photocopy of the envelope I used to send in my forms back in Feb!

But they stink for getting the money out that they owe, so I have begun my assult:

1) hundreds of daily emails of the same message.

2) at least 4 30-page faxes to them a day.

3) a nice call each day.

4) emails to all personnel I have.

there is another thread in this forum somewhere with all the email and fax and phone numbers, and many many many more posts on this exact company.

They are fraudsters and some, myself included, have also contacted police, BBB, Atty General, and even the FBI. I contacted Network Solutioons, where they have their site set up, and I also had my Visa card put a charge back authorization on my card for the $30 they owe me. I told Visa that "no, not all the parts of the product arrived. The final part was a rebate and it is more than 13 weeks out." I faxed them 40 pages of material, including printouts frmo the other thread on this company and all info on my rebate, which I kept.

Some would think this is nuts but hey, you are talking to someone who NEVER loses a battle with a rebate scammer and trust me, they are not the only ones! But they sure have made out on this deal and I want to bring them down--or at least get back my $30! Yes it is worth the battle. They tell me to be patient but trust me, this is not over til I see the money. I continue to SPAM them as we speak and will jam up the fax and even mail them letters. All it costs is a bit of time and some 37 cent stamps.

Anita Harvin (she's the supposed CS manager)
****@****

Krista is the rebates manager who is NEVER there.
****@****

***-***-**** - tel
***-***-**** - fax

spam them! Make them work to get rid of you. they should NOT be allowed to scam us and make us wait so they can get our money--or entice us falsely with no intent to pay up, and yet, they gain marketshare by doing so! NO WAY!

Here just one of my recent emails to them:
+++++++++++


Hello again Redzuco,

I have just faxed you a bunch of pages correspoonding to my pending and very late rebate you owe me. The reason I did this is because you blew me off again (I expected a promt reply on Friday that never came!)

I will continue to contact you with this information and I am emailing you now because you failed to reply to my 5/19 email that asked you to define WHEN you can pay me.

In my messages(s) I had suggested you tell me a date for solid payment, or give me a payment schedule. I have been very patient all along but it was you who changed all of that. Remember that you did not hear from me until I found that you were already rather late on sending me my $30 payment. That's when I started contacting you.

I think you should send it now and then you will done hearing from me. Otherwise this cannot stop. How could it? Think about it. So make it easy on yourself and kindly do what is right. The week is new and I have allllll the time in the world to spend on this. For you, all it takes is a pen and a check book, a 37cent stamp and a phone call or confirmation email stating that the check is in the mail. Of course it has to actually arrive in a timely manner and it has to also cash without bouncing, but if you can send it I leave you alone. Call this what you will but ask yourself what you would do if this was all in reverse!

Lastly, I would overnight my payment to ensure proper handling and delivery! Soon I will have to start charging fees for all my wonderfully helpful tips on how you should run your business. Obviously you have a problem with deliverables and I bet this hurts the bottom line.

I am expecting my money now!
;)JEFF XXXX
TEL: XXXXXXXX



--- Anita Harvin wrote:
> Mr. FXXXXX,
> The rebate department is currently working on
> your rebate to get it out to
> you...but quite honestly we are running behind
> on processing rebates at this
> time. We do apologize for the trouble. When
> your $30 rebate check is sent
> out you will be notified via email. If you have
> any other questions please
> feel free to contact us.
>
> Krista
> Rebate Manager
>
> Thanks...Redzuco.com
>
>
"

"I too have been ripped off by redzuco.com. I bought a 512 MB SD card from them via Ebay on Dec. 6, 2004. I was supposed to get a $30 rebate, sent everything in on time and still have received nothing. When I used their online rebate customer support form, Anita Harvin emailed me asking me if I was the purchaser and what was the purchase date? I had already included all of this information, but sent it again. She has read my several emails asking the status because I get a returned read receipt however I have not received any new information regarding my rebate. I'll be in Killeen, TX next month and I'm tempted to make a trip to their office in Austin if it actually exists.

The email I received from Anita Harvin (****@****) is posted below:

Quoting Anita Harvin :

> Nathan,
> Are you the purchaser and what was the purchase date to status the rebate?
> Thanks Redzuco.com
>
> -----Original Message-----
> From: ****@**** [mailto:****@****]
> Sent: Thursday, April 21, 2005 3:52 PM
> To: ****@****
> Subject: Rebate Help Form
>
> On 2005-04-21 at 15:52:16, The following information was submitted: From
> Host: 12.210.206.172 Name = Nathan XXXXXXXX submit_by = ****@****
> OrderNumber = ***-***-**** Subject = Rebates Question = I have been waiting on
> a $30 rebate for my purchase. The rebate form states that checks will be
> mailed within 6-8 weeks, it has been nearly 16 weeks since I submitted my
> rebate. I did not receive a response to my previous inquiry. If I do not
> receive a response to this inquiry, I will be contacting U.S. Postal
> Inspectors and any other agencies necessary. The receipt I received via
> email from the Ebay transaction is included below. ----- Original Message
> ----- From: "eBay Member : redzuco" To:
> Sent: Monday, December 06, 2004 11:47 PM Subject:
> Thank you for your payment! eBay item #3858298832 NEW SANDISK 512 MB Secure
> Digital Ultra II SD 512MB This receipt is sufficient for all rebate
> purposes. Your payment has been received for the following item: Item
> title: NEW SANDISK 512 MB Secure Digital Ultra II SD 512MB Web Address:
> http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=***-***-**** Item number:
> ***-***-**** Buyer User ID: infantry11b Seller User ID: redzuco Your total:
> $75.97 .
"

"the seller Redzuco.com is rated terribly on your site and with good reason They offered a rebate on a purchase of an Epson Scanner Item # ***-***-**** and has sytematically now refused to follow thru on the sales obligation.I have copied text of a month long attempt to get an answer from this outfit to no avail, except as shown in accompanying copied Email a standard reply of "will contact you in 1-2 business days" ( this was a week ago) I hope you can follow the sequence of letters and replies. Simply put , they stonewalled my inquiries.
HERE ARE SERIES OF E-MAILS:

****@**** wrote:

Thank you for your recent inquiry. Your email is very important to us. We have submitted your message to our customer care team and someone will respond within the next 1-2 business days. Due to the holiday season, response times may be longer than usual.


Thanks...Redzuco.com

****@****
Unless I get a return mail immediate satisfactory answer the following will occur:
The above letter was sent a week ago.(May 9) I have been in constant contact with your ironically titled "Customer Care" ( see copies below of letters sent over the past 30 days ) and I am now compelled to blackball Redzuco on Paypal with the most vigorous and elaborate assort ment of adjectives describing your fraudulent disregard of a contractual agreement to pay a rebate on one of your products or barring that your attempt to stonewall a customer with callous indifference. I will also ask them to review and repeal your " Powerseller" status because of this betrayal of Customer confidence which has apparently happened to others as evidenced by your low ratings on ResellerRatings.com. I will also write a similar review for ResellerRatings and foward that info to Paypal You have a dismal record of customer satisfaction and others will begin to catch on. This will cost you a good deal more than the $60 rebate
B.Silverman
Silverman Studios, Inc


_____________________________________________________________________________________________


.****@****
Failure to respond to my repeated E mails regarding a rebate as shown belown by days end May 9, requires me to send all of my correspondence with you to both Epson Rebates and to PayPal so that others steer clear of your fraudulent Rebate policies. and your products
Burton silverman
Silverman studios

__________________________________________
two week ago
****@**** wrote in answer to below:
I'm having the rebate manager look at this as we speak.
Thanks

From: Burt Silverman [mailto:****@****]
Sent: Friday, April 15, 2005 3:23 PM
To: ****@****; ****@****
Subject: Rebates not received

****@****

It is now 13+ (14+) weeks since you would have received the rebate form for purchase of Epson Scanner $217.97 USD using PayPal.


The rebate form indicates an 8-10 week service on this rebate

I wrote to you on April 6 as follows

It is now 11 + weeks since you would have received my rebate form as described below (a ssuming that you did not get the form in hand until Jan 16th) . Obviously the rebate program throughout the retailing industry is
highly suspect and not the least because of 8-10 week processing time.
I expect this remittance by weeks end otherwise I shall pursue other remedies both through E Bay and Epson.
Burton Silverman

__________________

I WOULD HOPE THAT THIS OUTFIT BE CENSURED OR THREATENED WITH EXPULSION FROM YOUR RATINGS RECORD"

"Redzuco is a fraud...buyer beware. They advertise products with rebates and then never fulfull the rebates. Stay away from them!! I have 4 items I ordered in January...they owe me $130 in rebates. They don't even respond to emails anymore. Ebay has kicked them out. I'd like to kick them too!! THEY ARE CROOKED!!!"

"Prompt delivery . Good experience . Great product. Pleasure to purchase from Red Zuco. Looking forward to rebate check , which is taking a quite a time."

"This company advertizes rebates that they do not honor, and they do not respond to email inquiries about the rebates. Also, their shipping charges are exorbitant. Buy elsewhere!"

"Like the other many dissatisfied customers, I still have not received my $50 rebate for my Plantronics CS50 wireless headset.

I must've emailed 20 times and always receive from Angela Dickey ****@****

The rebate manager has your information...your check is scheduled to go out this week. Thanks Redzuco.com

The rebate should be going out this week. I will contact the rebate department.

We anticipate two weeks. Thanks Redzuco.com

I actually had someone on the phone when I originally ordered the product, and I think it was this number:

***-***-****

but I think I also called a number in Texas also, but don’t have that one anymore.

I’ve contacted Plantronics and the BBB.

Please keep emailing them and try calling, let’s get our rebates! Also, please list which product you purchased would be helpful for the case.

****@****
****@****
****@****
****@****
****@****


Krista Oguz
2600 Lake Austin Blvd
Austin, TX 78703-4440

701 Brazos St. Ste 500
Austin, TX 78701 USA
PO Box 95784
Atlanta, GA 30347

redzuco.com
20 Executive Park West Ste 2027
Atlanta, GA 30329
"

"Redzuco does not seem to honor rebate offers. Be wary of their offers and selling practices and do not buy from them. I am out $50 despite complying to the letter of their rebate requirements. Their price after rebate was about $10 than others' regular prices so I basically have been ripped off both ways."

"I ordered a GPS Receiver on 2/7/05 from Redzuco.com The primary reason I ordered this product from this company was the $50 rebate. The shipping of the product took longer than I expected and my numerous email inquiries were never answered. The product finally arrived and I mailed my rebate form and marked my calendar 8 weeks out...the supposed date for my $50 rebate. The rebate never showed and I waited until week nine before I emailed the company. After numerous emails, I only got an auto reply message. I began surfing the web for a phone number. Thanks to this site, someone posted a valid number. I called and the woman answering the phone was very polite and confirmed my rebate form in their office and was being processed and I should receive in a week. That week passed, I called again, same answer..."it's being processed and you should get the check in a week." A week passed, no check, I called again, same answer, it's being processed and you should get the check in a week." Well, you get the picture. I am now on week 13 waiting for my 50 bucks. I get the same nice lady who gives me the same answer.
She promised to check into the problem herself and would call me today. The call never came and I called at 4:30pm and got their answering machine that stated they were open until 5pm.
If I do not receive the check in one week, I am initiating a full blown federal, state, and local investigation and possibly a class action.
This is a problem that needs to be stopped and will not allow this type of business to continue to take advantage of honest, hard-working people."

"It took 3 weeks and numerous email enquiries before the product was finally shipped to me. There was supposed to be a $35 rebate. I sent in the rebate in Jan 05 but I still have not received any rebate back (4 months past already). I sent in numerous email enquires and never get any status back on my rebate. I don't think I will ever get the rebate from redzuco.com. I will never buy from my redzuco.com again."

"i was very pleased with the speed of order placement and i was very pleased with the prices of the product. as requested in my original order i wanted to receive up front a confirmation that this was actually original software whcih i received promptly. shipment arrive don time and was as promised in factory sealed condition.

i was very happy until today when i received an offer from yet another store to download the same software for $30 each ie a total of $60 as opposed to your total price of $170 plus"