"I LOVE Redimat!! I should have switched YEARS ago! Redimat is better in every way. The cuts are very crisp and straight, the backer boards are exactly the right size, the customer service is perfect, and the website is easy to use. AND, I don't have to wait for the mats to be shipped from Timbuktu. They get here in a few days!"
"Well made and packaging was great no damage. Great Job!"
"I go to them every time for my photography needs."
"The person on the phone answered all my questions courteously and also promised to make sure we received theats In Time for our event .????????"
"I picked up my mats at their Santa Rosa location; Lila was welcoming at the front desk and incredibly helpful in getting me started with my first matting project of prints. "
"Always professional, great prices, and quick service. Kudos Redimat!"
"Really confident with follow-up phone conversation and subsequent quick delivery. Thank-you!"
"The product was easy to order. The product has everything I need to mat and bag my prints for selling. The openings of the mats are SMALLER than other mats I have purchased which does cause some annoyance, but the ease of having all the parts necessary in one product is good."
"Order arrived on time, well packed and in pristine condition.
Products, as always were of high quality."
"My experience was very good. It's the product that I am disappointed with. Several of the white mats in the package are marred with black flecks. I won't be able to use these. I will contact your customer service to see if I can be sent replacements for them.
I called them and they immediately offered to replace the 'bad mats'. Now that's excellent customer service. I say 5 stars for sure!"
"They were amazing! The mats are beautiful and the perfect size. The price was great and they shipped the same day. I got the mats 3 days after I ordered them. I will definitely be using them again!"
"Shipped and got here as promised! Lost a couple of the bags because they were not stacked correctly and got creased during shipping, so have to order or go buy more. Mats thinner than expected but cut well and fit backing wonderfully."
"the packing is excellent, service prompt."
"Wish you had a store on the East coast to cut down on delivery charges. Still waiting on my last order...normally here by now. Otherwise your products are of excellent quality! Wish you would include UPS tracking with each order."
"Always quick and accurate service and delivery. Only will use Redimat for our professional photography needs. Will continue to recommend this company."
"Excellent product and satisfied with service and delivery."
A rep from Redimat.com, redimat, has responded:
“Dear Jim,
I have manually emailed a copy of your tracking number to you since you did not get the auto sent copy when your order shipped. Your order shipped the day it as received and UPS shows it out for delivery on time for today.
Sincerely,
Ed Estes”