"I bought a set of wheels that were in stock immediately after I purchased a received a ticket saying they were no longer in stock. It’s been two weeks and the email is horrendous. Every number I call for them he goes to voicemail. These are people are scamming."
"Through the whole process of purchasing my bumper any questions or concerns i had were solved, big thank you to Toni and Yves for the help "
"They are horrible with no proactive communication whatsoever,
bought an exhaust and it gave me a specific date for delivery and found out it wasn't in stock waited 6 months and nothing, they do no carry inventory they are basically an affiliated marketing for other companies.
finally got my refund after waiting 6 months for a product that never arrived and they still advertising it with delivery date in august 2023, what a shame of business."
"They'll take your money and not do much after the fact when you have an issue. Avoid these people at all cost. Should be a major red flag they don't have Google presence nor any phone contact ability. "
"I purchased tail lights and the description said it would fit my car. It did not fit my car and when I wanted to return it, they want me to pay return shipping fees plus restocking fees. Buyer beware."
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Unbelievably terrible support model. Email only is one thing but they are incredibly ineffective and ridiculously slow to respond. I am in the 5th day of a ticket on an incorrect part delivered as part of a very expensive bundle. It has taken all this time to ask and answer 4 questions that could have taken 5 minuets on a call or could be handled in 1 email if they weren't just proxying emails to other people. Incredibly frustrating. I have already ordered and received the correct parts from another reseller. I emailed redline to just process the order as a return and they have ignored it. I see it going legal already. Their website has inaccurate descriptions so you have to do your own research. They also only post positive reviews."
"They ghosted me on a defective item. Took me for $1400. No hone number exists! Only email, which they ignore. If there is a "they"."
"I had some trouble with shipping and not being able to pick up my package because I was out of town when it came. It got sent back to you guys and so I talked to Toni through email and man I can’t even tell you how much he helped me get through this process. I came into this situation very annoyed and frustrated, Toni turned it all around and made it an enjoyable experience. I am very impressed by his commitment to the problems I was having. THIS PERSON DESERVES A RAISE!!"
"Would not purchase anything from this company again. No customer service. "
"Ordered a set of coilovers. Installed them and had a horrible noise that sounded like something was loose. Took the right rear out 3-4 times and realized the top nut on the coilover was loose from the factory. No big deal, tighten it and reinstall. At this point, I have roughly 20 miles on them. Now that I've had a chance to drive the mini (200 miles later), they ride like crap. I've put set them on the softest setting and took as much preload out of the springs that I could. They simply ride like crap. I contact Toni and was told they don't accept used parts back. How the hell am I suppose to know they ride like crap if I don't install them. Their customer service and support is one of the worst I've ever dealt with."
"These headlights are the worst objects that I've ever purchased for any of my vehicles. These lights are NOT plug and play as they state they are. These lights require extensive modifications and wire connecting in order to 'work'. THEY ARE NOT PLUG AND PLAY. These lights are extremely low quality. The halogen lights included with these lights are dimmer than the interior dome lights in my vehicle. No instructions come with the lights, nor do they come with any wiring schematics. You can't contact the company to acquire either instructions or a schematic, as the company states they have neither available (but assure me that they're plug and play). These lights are also not adjustable in the vehicle, and you must take them out completely to adjust. But don't worry, the plastic adjusters will immediately break once you touch them. These are the absolute worst headlight assemblies I've ever been around or have purchased. Do not, I repeat, buy these lights!!!!"
"I can honestly say I have never had a bad experience with the support group. This time around Cherry helped me and kept up with the communication and provided links to help me better understand what I was looking for. They never disappoint!!"
"Anything I can find for my car I get here, they ship fast and are reliable. Everything I get from them is high quality and comes on time or sooner. Very legit. "
"This is the best sight to buy car parts in my opinion. Shipped my coil overs out the next day because I bought them at night so it was very quick. The customer service is very good! They even asked me about my car and to send them pics when I install my coil overs I bought from them. They really make you feel important and not just another sale. Big shoutout to redline 360! I will definitely be using this site again in the future!"
"I've purchased several parts from Redline360, initially because they have the best prices I could find. And when I've had any sort of issue, their customer service has been responsive, friendly, and got my issues fixed. Highly recommend them. "