"Website was easy to navigate shipping was quick. Overall excellent service without any need to speak to anyone. "
"The part arrived in a timely manner unfortunately they did not fit my vehicle and I had to return the rail kit"
"Answered all my questions over the phone. Items I purchased were delivered promptly and in good condition, with all the needed instructions included. "
"bad lousy costing me too install"
"exactly as represented, great heavy duty hitch, packed very well and delivered before expected"
"The person I contacted was Helpful with my purchase"
"I flat didn't believe the person at your customer service. Two incorrect or inactive USP tracking numbers, approximate delivery time, and still no product. I notified that I want a return label sent me."
“Thank you for the feedback.
Based on our conversations, I think you realize the situation and understand we are not trying to deceive. We are an independent authorized reseller of Reese, Draw-Tite and other fine hitch brands. Many of these brands are manufactured by Horizon Global, the world's largest manufacturer of towing products.
We are happy to learn that you have received your order and it is being installed by a qualified installer. Some hitches are very easy to install, and others require more experience. It is always up to the customer to decide if they are up to the task. Our customer service reps are always happy to discuss the skill level required for installation.
We hope you enjoy many years of use from your new hitch.
The Customer Service Team”
"Good Quality and service. "
"The product arrived early and was a great price compare to other places. I was very happy with my experience!"
"Service was prompt and product seems to be quality"
" Delivery was faster than promised and installation was easy on my 2014 Honda Ridgeline."
"Quick and economical thank you"
"says it all in the title I will return"
"very easy, girl on phone knew just what i needed"
"The Xmas gift for my husband arrived in a timely manner. "
A rep from Reesehitches, reese-hitches, has responded:
“Thank you for your feedback.
We publish the instruction sheets for all of our products so that our customers can evaluate the level of installation difficulty before purchase. Our Customer Service Team is happy to discuss the installation of our products before purchase if you have any questions.
As you mentioned, in your case the T-Connector does require connection to the vehicle's battery and this info is included in the instruction sheet. There is no splicing, but running the wire the length of the vehicle can be challenging.
The Customer Service Team”