"Very fast delivery service. 24 hours to my house. Great price on hitch and easy to install. Easy return of wiring package as I decided not to wire my hitch. Will deal with them again for sure."
"This was a horrible purchase. To start with I couldn't actually buy online thru PayPal because my payment wouldn't process through Hicthfinder(checked with credit co. and the card had no problems) so I opted to call and place my order by phone to get my 10% holiday10 coupon deduction off all ready reduced price plus free shipping, the person I spoke with got my address incorrect this caused my package to get shipped back and forth between Dallas and Houston a couple of times before I noticed the address error and got them to correct it! After the package finally arrived the packing it was in looked like some kind of plastic mummy ( not the original shipping packing) It soon became obvious that my package was an item that had been returned to them by a previous customer and they didn't bother to to open it, inspect it and repack it for shipment to me. This hitch was wrapped up so crazy with plastic and electrical tape it actually took me about 45 min. to skin it out of the wrapping, in the process of doing this with a box cutter and hawk billed knife, I scratched up the finish on the hitch and shredded the installation instructions and scattered the hardware every where! And they still didn't give me my 10% discount! Never again!"
"Overall a good experience.Hitch packaging not the best.good thing black paint not hard to come by.Good value for the money."
"user friendly website, fast shipping. Purchased as a gift "
"Great customer service! Thanks!"
"Nice hitch,fast delivery.Only problem weld inter fears with weld on two of the holes.Small outside diameter flat washers can solve this problem"
"Your company never delivered even though I paid in full. Please refund my purchase amount."
“We are very sorry for the delay. The delivery companies are very busy this time of year and sometimes these deliveries are delayed. According to the tracking information, your order should be delivered today 12/5. Please give us a call if you have any additional concerns.
Thank you,
The Customer Service Team”
"Very quick with shipping. Good advice on hitches."
"Right part, delivered on time. Friendly helpful staff."
"No issues whatsoever. Would buy from them again."
"Easily found what I needed. Received the part super fast!"
"Arrived quicker than estimated, assembly instructions vague but got it done without any real problems. Holds tire for carbon fiber bikes. Says it won't work for bikes with fenders, but you can position the arm to grab the frame and tilt the pike onto it. You can also grab the time ahead of the fender and it will hold the bike securely but will not prevent a thief from undoing the wheel straps and rolling the bike off of the rack. Works perfectly for me. I have a cheap tandem bike which won't fit because of the wheel spacing but I don't know of any other racks which would work for it either."
"ordering items was easy, installation was not easy but wasn't more than I could handle, cost was better than buying local and delivery was quicker than expected"
"Arrived before it said it would. Easy to assemble. "
"Thanks, real easy installation."
A rep from Reesehitches, reese-hitches, has responded:
“We are sorry for your frustration with our service. I would like to address each of your concerns in turn.
- Regarding the PayPal payment, you are correct, we did have some issues with a PayPal update that have been fixed. We are very sorry for this difficulty.
- Regarding the 10% Black Friday discount, you did get the discounted price for your hitch. You saved over $15 on your purchase.
- Regarding the address, our customer service rep confirmed your address with you twice on the phone while placing the order. We are sorry that this was not adequate to get the correct address from you.
- Regarding the packaging, trailer hitches are not packaged from the factory, they come to us bare, loaded on pallets. The packaging you got is the best packaging available from any on-line source for these products.
- Finally, regarding the product being new or returned. All of our product is new, it is possible that it was a return but more likely you saw that the shipping label had our returns department address on it.
Again, we are sorry for your issues with your order and hope you will give us another chance in the future.
The Customer Service Team.”