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Product & services pricing
4.23/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.65/5
Customer service:
4.13/5
Return/Replacement policy:
4.48/5

Verified
5/5

2010-09-03

"Easy ordering. Received order quickly. Would buy from them again."

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Verified
5/5

2010-09-01

"Received the UPS batteries on time, as promised, and well packaged. Very reasonable price, with no extra wiring harnesses, which were not required."

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Verified
5/5

2010-08-29

"good pricing, good communication about the order, the progress of the order and the shipment. Order arrived quickly. All in all great service!"

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Verified
5/5

2010-08-22

"RefurbUPS had exactly what I wanted and had it at the best overall value (considering item cost, shipping costs, and time to deliver). I was able to easily find what I wanted and place the order. They shipped promptly and the merchandise was flawless. I will definitely be using RefurbUPS for my future purchases."

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Verified
5/5

2010-08-18

"Had ordered a PX12072 Replacement battery back in June from this company and at the beginning of August, we started hearing the "replace your battery" beeping. Called RefurbUPS and they very promptly (FedEX) replaced the battery at no charge. Very pleased with their customer service and how quickly they got us the replacement. Will definitely order from them again!"

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Verified
5/5

2010-08-18

"Fast delivery, great service from the customer serivce department. Loved the low prices! Will definitely be shopping here again. Glad I found them on the web."

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Verified
5/5

2010-08-17

"RefurbUPS had the just about the lowest price I could find on a replacement battery for my UPS. I generally shy away from the lowest price, but I decided to take a chance since they offered the same brand of battery as some of the higher-priced retailers, and because of so many favorable reviews of RefurbUPS. I wasn't disappointed. The ordering process was easy, they didn't charge my credit card until they shipped the battery, and it only took 3 days to arrive. I will order from them again."

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Verified
5/5

2010-08-13

"Fast, friendly service. I found your Website to be easy to find just what I needed and I received the product faster then what I had expected. It is reassuring that I can get the batteries I need for my 3 UPS devices when I need them.

Thank you
"

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Verified
5/5

2010-08-10

"RefurbUPS provided a working, useful UPS within two days of ordering it. I got more than my money's worth."

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Verified
1/5

2010-08-05

"Have had good experience with this company's refurbished products in the past, but haven't had to deal with CS until now. One of the units we purchased (APC Back-UPS ES 725) failed after less than a month. They asked for the serial number off of the unit, and then claimed that it didn't match their records and that they therefore couldn't refund us. We happened to buy two of the same unit, so I provided them with both serial numbers. They claimed that both serial numbers do not match!

Don't believe their return policy, they'll just claim they didn't sell you the unit if it fails.
"

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Rep reply posted 2010-08-05
A rep from RefurbUPS, RefurbUPS, has responded:

“Our policy is serial numbers must match the units sold. When serial numbers to not match, we will not support or replace defective equipment.

This is an accepted and standard procedure for many businesses, not just our own.

We pride ourselves on our customer service, and I apologize that you are unhappy with the service received, but we stand by our policy of only supporting and warranting units that we refurbish and sell.”


Verified
5/5

2010-08-02

"The battery I needed at the perfect price. Shipped very fast. Would shop again."

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Verified
5/5

2010-07-27

"I have ordered from refurbups.com many times. I am very pleased with the prices, reasonable shipping costs, speed of delivery, the packaging and the quality of the product that I get from them. Highly recommended."

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Verified
5/5

2010-07-26

"The website was easy to use, located the batteries I needed quickly, placed the order online, rec'd the batteries two days later no problems. Very pleased with the overall service and you can't beat the prices."

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Verified
5/5

2010-05-15

"Great communication about order status & shipping & tracking info. Order was very very prompt. Packaged well, was as described. The service very much exceeded my expectation. Very satisfied customer here will definately purchase from again. The price of my Item was absolutely the best I could find. Along with that the shipping cost were unexpectedly low & very fairly priced.

Thank You RefurbUPS.com

Roger G, Ayala
La Mirada, CA.
"

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Verified
5/5

2010-05-14

"Selecting your company at ramdom on my computer lucked out for me. I got my battery for 19.99 plus shipping and it was delivered on time with great service. I also emailed for info on shipping and was quickly answered. Using you saved me $25.00 minimum plus the paperwork included made me a personal "technician" on my computer. Thank you so much. I will tell others."

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