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Product & services pricing
3.96/5
Chance of future purchase:
4.12/5
Shipping & packaging:
0.32/5
Customer service:
3.37/5
Return/Replacement policy:
2.19/5

Verified
5/5

2024-04-19

Help in a minute

"This is the first time I have ordered anything from your store. I was surprised at how easy it was to find what product I wanted and checkout was quick and simple."

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Pricing of products and services

Rep reply posted 2024-04-24
A rep from Rehab Store, HPFYCustomerCare, has responded:

“We are thrilled to hear that you had a fantastic shopping experience with us! Thank you for choosing Rehab Store for your purchase. We appreciate your kind words and are delighted that our website made it easy for you to find the product you needed. We look forward to serving you again in the future.”


Verified
2/5

2024-04-19

Bait and switch

"When I first signed in I was greeted with an promo code for 10% off order total but by the time I located the item I needed and started the check out process I was greeted with "Offer timed out." I need the item so I went ahead and ordered but I am very UNHAPPY!"


Verified
3/5

2024-04-18

Can't reset password

"Reset password email never showed up in my email at all. Had to use a different email to check out since you insist I log into my account and I have no idea what the password is. Need to make it an option to log in or check out as guest"


Verified
5/5

2024-04-11

Reacher

"This was invaluable for when I had hip replacement. I feel like it will be very useful as I age...also..."


Rep reply posted 2024-04-15
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you for your amazing 5-star review! We are thrilled to hear that our reacher has been invaluable to you during your hip replacement recovery. We appreciate your kind words and are so glad that our product has been helpful to you.”


Verified
5/5

2024-04-17

Insoles

"Easy to order and best price!"

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Verified
4/5

2024-04-17

Nice to find a Store for Med Supplies

"Prices were good, not a fan of the shipping rates, though the code for reduced shipping helped. Otherwise it would have cost more for the shipping than the product ordered. That being said it was nice to find a place that I could order medical supplies without having to be a business or hospital. Prices thus far on things I looked up were good."

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Verified
1/5

2024-04-17

Price Good, Discounts Not Accurate

"The offered discount of 20% for purchase over $100 was not honored. My purchase was greater than $100, but the discount was refused when appiled.

I was forced to use the 15%. I am a first time shopper, and love the products and price. However, a bitter taste is left because of the discount not being accurately applied
"

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Verified
5/5

2024-04-17

Thumbs up

"Great site to navigate, and very reasonable pricing. "


Rep reply posted 2024-04-24
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you so much for the amazing feedback! We're thrilled to hear that you found our website easy to navigate and our prices reasonable. Your support means the world to us!”


Verified
4/5

2024-04-17

Hope it works

"Buying belt hope it helps :)"

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Verified
4/5

2024-04-16

Size Matters

"The sizes should be listed with the item/description "


Verified
4/5

2024-04-14

My Time , time goes on and on. Can't seem to get it right,

"I was strolling the internet and came a cross your company and was intriged, Was surprised to be to order comdom Catheters with different numbers; The ons I have been ordering were either to small or to big."

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Verified
2/5

2024-04-14

"could not create an account"


Verified
5/5

2024-04-13

Easy to navigate.

"Easy to navigate. Comparable price with other discount apps"

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Rep reply posted 2024-04-15
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes. We hope that you will continue to place your trust in us for all your health and wellness product needs.”


Verified
3/5

2024-04-12

Easy online use

"The site was self explanatory & easy checkout"

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Rep reply posted 2024-04-15
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes. We hope that you will continue to place your trust in us for all your health and wellness product needs.


Verified
2/5

2024-04-12

For some reasonmy Debit card was denied

"I checked my account and there is plenty of money available "