"They didn't send my password."
"easy to order, and not to complicated to search for things in need."
"Information on how to measure foot, left me unsure that I selected the correct size."
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If in the future you ever face such an issue again then or if you have any questions, please feel free to contact us by calling us at 866-316-0162 and an agent will help you with your queries.
At Rehab Store, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness needs.
Thank you again,
Team Rehab Store”
"My wife was trying to check out and needed my assistance. Cant you make it simple enough for women to handle it????"
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At Rehab Store customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness needs.
Thank you again,
Team Rehab Store”
"I was responding to the $50 discount offer for a first time purchase."
“
Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
As per our records, you have got a discount of $5.85 on your purchase.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness needs.
Thank you again,
Team HPFY”
"Difficulty entering info since billing and shipping addresses are different. Also unable to retrieve password. Multiple requests to email recovery not done. Had to recreate an account and fields blanked out randomly requiring multiple redos. "
“Hello,
Thank you for taking the time to share your valuable feedback. We apologize for any inconvenience you experienced while placing your order.
For retrieving your password, please click on the ‘Forgot your password’ link on the login page. You will receive an email with your temporary password on your registered email address. You can then log in using the temporary password and can change that anytime you like. In case, you do not receive the email, please check your spam folder.
If you still face any problems logging in or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At Rehab Store, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team Rehab Store”
"TOOK OVER 1 HOUR TO ORDER 4 FINGER SPLINTS ALL FROM THE SAME PAGE! ORDER CHECK OUT DISCOUNT CODES not TAKEN. FREE SHIPPING OVER $99 NOT GIVEN, THEY CHARGED $12.99 FOR SHIPPING ITEMS THAT TOTALLED OVER tHE 99 DOLLAR FREE SHIPPING AMOUNT?/ vERY SLOW SHOULD HAVE PAID A LITTLE MORE AT AMAZON AND BEEN DONE WITH IT = PLUS WOULD HAVE GOTTEN 3 % BACK"
“Hello,
We apologize for any inconvenience you experienced while placing your order. The discount has been applied to your order please check your order details for it.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At Rehab Store, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness needs.
Thank you again,
Team Rehab Store”
"shipping and handling way too high. cost more than the product ordered which is small and light"
“Hello,
Thank you for taking the time to share your valuable feedback.
Shipping rates depend on the size, weight, shipping warehouse location, and the final destination. We understand the cost of shipping as charged by USPS, UPS, and Fedex has gone up significantly in recent years. While we have no control over that, we do run promotions every few weeks for reduced-price shipping to help our customers. You can stay informed about these and many other promotions by subscribing to our newsletter. For more information, please visit our Shipping Policy here: https://www.healthproductsforyou.com/shipping.html
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At Rehab Store, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness needs.
Thank you again,
Team Rehab Store”
"First time ordering, was very easy ."
“Hello,
Thank you for taking the time to share your valuable feedback.
At Rehab Store, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team Rehab Store”
"Anticipate quality product based on prior purchases."
“Hello,
Thank you for taking the time to share your valuable feedback.
At Rehab Store, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team Rehab Store”
"handicapped and thisd was horrendous, cancelled ite4ms"
“Hello,
We apologize for any inconvenience you experienced, as we constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible.
We would be happy to assist you in placing the order over the phone. Please call our customer service team at 866-316-0162 or 203-616-2850, Monday through Friday from 9:00 AM EST to 5:30 PM EST, or you can also use our Live Chat option from 8 am to 8 pm EST.
We value your satisfaction and look forward to resolving any issues promptly.
Thank you!
Team HPFY”
"Would have loved more information on the products in order to know which product is the best to buy for various needs/problems. One product I clicked on did not even give me an option to put it into the shopping cart."
“Hello,
Thank you for taking the time to share your valuable feedback. We apologize for any inconvenience you experienced while placing your order.
We have used your feedback to update the product description. We constantly strive to provide our customers with detailed product information to enable them to make an informed shopping decisions. However human errors happen and we are thankful for customers like you who take the time to share their feedback that can help us fix those errors.
If you face any such issue in the future, please feel free to contact us by calling us at 866-316-0162.
At Rehab Store, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team Rehab Store”
"Was looking to help a friend who had a stroke. This left-handed spork will make a real difference for her. Thanks."
“Hello,
Thank you for taking the time to share your valuable feedback.
At Rehab Store, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team Rehab Store”
"Very easy to find and easy to order"
"I bought a medical device that isn't cheap anywhere. Hoping it will show up in promised condition
"
“Hello,
Thank you for taking the time to share your valuable feedback.
At Rehab Store, customer satisfaction is of utmost importance and we hope to meet your expectations.
We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team Rehab Store”
A rep from Rehab Store, HPFYCustomerCare, has responded:
“Hello,
Thank you for taking the time to share your valuable feedback. We apologize for any inconvenience you experienced while placing your order.
For retrieving your password, please click on the ‘Forgot your password’ link on the login page. You will receive an email with your temporary password on your registered email address. You can then log in using the temporary password and can change that anytime you like. In case, you do not receive the email, please check your spam folder.
If you still face any problems logging in or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At Rehab Store, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team Rehab Store”