"No sooner than when I got off the computer seemed like the parts were at the door and everything fit perfectly."
"needed parts for mower, they had in stock and processed right away. received order very quickly. But, the best part was the thoroughly entertaining emails acknowledging the order and following up with ship info. This was so refreshing to find people with a sense of humor and great outlook on customer service. I almost wish I needed more stuff so I can place another order. will do so for sure If I do need anything."
"Parts fit perfectly, were shipped and received quickly. I will not hesitate buying from this company again."
"I was expecting faster shipping to get my parts. Good quality selection of parts and accessories . "
"They provided hard to find parts very quickly, at a reasonable price"
"Just the right part at the right price and fair shipping speed included.
No nonsense packaging for my item I appreciate.
Original Equipment quality item"
"The parts that I ordered were delivered in a timely manner and were exactly what I ordered. Good job will do business again."
"Received parts as ordered, and installed.....the only problem seemed to be delay in shipping, spoiled by amazon!"
"After a month and a half on backorder part order canceled by them making my $2500.00 lawn mower worthless. "
"I received notification that my order was placed. A day later I received an email that said the order was canceled and that I would get an email explaining why. Never received another email. Huge waste of my time!"
“Hi Mr. Steingrass,
I apologize for the inconvenience! I looked into your order and unfortunately, your credit card was unable to be processed to pay for this order (we received a declined notice), so this order had to be canceled. The person who processed your order made a mistake and selected the incorrect order cancellation reason, so you were sent the wrong notification message. This was human error and I apologize for the hassle and confusion. Please contact me at nateh@rcpw.com and I'd be happy to try to reinstate your order with a 10% parts discount.
Sincerely,
Nate H.
RCPW”
"Everything was great and reasonably priced "
"I've been looking for this product for awhile and RCPW had it for the best price anywhere. Easy to order and they shipped right away. Very happy."
"I order a chainsaw on Labor Day, it went out the next day and was in VT on Thursday.
I was cutting my tree with my new shiny Echo CS2511 on Friday. They came through for me!
I needed this saw ASAP, it is not easy to find as it is a professional saw. Home Depot does not stock them in the store.
A Google search showed them as a vendor with stock and I took the chance and ordered.
I will order from them again...
"
"I ordered a part it took over two weeks to get to me. Once it arrived it was broken. Likely due to the very poor packaging job they did. I have tried to contact them to get the part replaced STILL WAITING!!!! on them to respond to me"
"Parts needed were shipped immediately Thanks"
"Advised after delivery date, their supplier was out of stock. Asked to put order on back order, no correspondence since."
A rep from Replacement Commercial Pa, RCPW.COM, has responded:
“Hi Mr. Torres,
I apologize for the inconvenience. I looked into your order and found that, with your permission and with the understanding this item would be about a 2-3 week backorder, we had placed this item on backorder with MTD. Please note that we only recommend backordering an item after a discussion with the manufacturer to determine that the item is still being produced - which we were told it was. Upon further investigation into the item, MTD (the manufacturer) decided to discontinue the item and no longer produce it. We could only pass along the bad news, which I apologize for, and your complaint is with the manufacturer, not with us. I would recommend you contact MTD at 1 (800) 269-6215 to voice your opinion.
Sincerely,
Nate H.
RCPW”