"No sooner than when I got off the computer seemed like the parts were at the door and everything fit perfectly."
"I needed a new starter for my old Wheel Horse 312-8. RCPW stocked one that was an exact fit at a reasonable price, even after the shipping cost was added in. Shipping was fast and I had my Wheel Horse up and running less than a week after I placed the order. By the way, the order was placed on a holiday weekend, which probably added a day or so to the time required for me to receive the starter. RCPW is great to do business with. "
"Great price and parts shipped to my house in two days for free."
"Slow service. Parts were correct."
"The shipment came on time as promised."
"Great Product and shipping"
"Ordered an Ego trimmer combo online, price was good and the product was delivered quickly. Would buy from RCPW again!"
"Originally, I called and spoke to a lady on the phone. I told her I needed a deck lift handle for my Sears Pro Series 7000. I gave her the Sears Part Number for the broken handle and the Serial Number for my Lawn Mower. She placed the order for me. I paid immediately for the order. It took 3 weeks for my part to arrive. The part I received was a DECK LINK, NOT A DECK LIFT HANDLE. I got on their website and spoke with Jacob who corrected the order. He said they would "waiver" the restocking fee but, I HAD to pay for the reshipping fee to return the WRONG ITEM that THEY sent to me. I argued about it but it was useless. So, I had Jacob to cancel the order and refund the money I had wasted with then up to that point. Wasted Money! I have NO MONEY to waste. I will NEVER deal with these people again!!!! Crooks!"
"Ordering was quick and easy. Friendly and knowledgeable staff available to assist as well. "
"Living in Hawaii, we are impressed by companies that deliver as promised, for a fair price and promptly communicate with their customers. We ordered online and then received a prompt e-mail for us to approve additional $15 shipping charges required, which was reasonable. We approved and received our product in the next few days. Thank you for your great service!!"
"5 star . Done. No more"
"Overall excellent and easy purchase experience. Best online price, fast/free shipping and timely email updates. Only thing keeping the experience from 5 stars was that the product came shipped in the original manufacturers box and was partially torn open. Fortunately nothing was missing or damaged. Other than that, I would highly recommend purchasing from them based on my experience."
"I would use them again. easy and trustworthy."
"needed an obscure part ... found it here. delivered quickly at a fair price w/shipping. will look here first next time."
"Had a very friendly customer service lady who found the part I needed for my older Lawnboy mower. It was the correct part so no time was wasted in the repair of my mower"
"I was told that it would take a week and a half i called and now I'm told that in my being and the next week so let's just see "
“We apologize for the inconvenience and the extended delay on this kit. The specific item that you purchased is a "build to order" item and is only built on demand - we have since updated this item on our website to better explain this information and your order is expected to release out of the manufacturer's warehouse any day.
Sincerely,
Nate H.
RCPW”
A rep from Replacement Commercial Pa, RCPW.COM, has responded:
“Hi Mr. Berry,
I apologize for the inconvenience for the experience you had with us. Unfortunately, this was a case of a similar part number being available from two different manufacturers. When you contacted us, you were given part number 482896 as a replacement lift lever handle for your Sears mower, which is manufactured by AYP (Husqvarna). It seems there is a bit of confusion regarding who placed the order because my records show that you placed the order on our website as this was paid with PayPal from an IP address in North Carolina.
When you type in this part number on our website, you are given two options - the first is a less expensive part manufactured by Scag, but it is a decklift link. The second item is a multiposition lift lever, which is the part you required for your mower. You ordered the Scag part, which is made for Scag mowers, and this item was not compatible with your machine.
When you contacted us, we explained the issue and we waived the return restocking fees, but unfortunately because this was ordered incorrectly and was not a case of us shipping or recommending the wrong item, the original and return shipping costs were not refundable.
Sincerely,
Nate H.
RCPW”