"I waited four weeks to receive an order completely different. The delivery person then took a few boxes back and dropped it in front of another business down the street. I called customer service and sales to take care of this situation and they were so rude.
I will never commit to this company ever again. "
"TERRIBLE ON EVERY ACCOUNT. Came in two shipments. First shipment was good, the second one came a completely different color. They refused to take responsibility so we just dealt with it. All of the tables are now warped. Some of them the top laminate is coming off, some of them its completely cracked and broken. We have been open for 6 months and have been fighting with them for 3 months with no customer service at all. DO NOT USE!!!!!!!!!!!!"
"RUDE and horrible customer service! DO NOT even place an order! I could not afford to not have our chairs in time for our long waited grand opening and cancelled within 36 hours and they kept 3k of my money absolutely refusing to work with me! I hope people check reviews BEFORE ordering. "
"I waited four weeks to receive a damaged table top, and the company will do nothing about it. Apparently, when I placed the order they ‘told’ me that they would not be liable for any damage to a single table top. The table top was damaged by the package of hardware placed on top of it and the heavy metal base placed on top of that. They told me the only recourse I had was to file a claim with the shipping company. I don’t understand why their poor packaging is my responsibility. I will never, ever buy anything from this place again and I suggest you avoid them too. Obviously a single $500 table is not worth their trouble."
"Broken Furniture upon arrival
only actual response received (4 months into process)
..........I’m afraid there isn’t anything more we can do here. We’ve acted in accordance with the mutually agreed upon policy. We are not responsible for damages incurred in shipping"
"BUYERS BEWARE.... This company is a SCAM. I ordered chairs and bar stools for our newly remodeled restaurant after Hurricane Irma and informed them i was up against a hard opening date and they assured me it was no problem, even told me i would have a week sooner than that so with the week i always give my self i figured plenty of wiggle room but boy was i wrong. It all started with a late friday email saying they had a bad bolt of material and my order would only be delayed a few days first dead line gone, than i called to check when it was going to ship and was assured they were finishing up the order and it was shipping out in three days...second deadline gone, so i call and talk to the Manager or owner and told him i needed a definite ship date if not i need to go into emergency mode and find something else ware, but no i was assured they were shipping on this new date and i would have them a week late but i would have them... third deadline gone!!! With a new story about how two different shippers had not picked up the order they even gave me fake tracking numbers to put me off for another weekend. To sum it up i still haven't revived my order and cost me a week of revenue and had to open my beautiful restaurant with some horrible chairs i rented from a second source. Without even a offer of compensation or discount, now i know why they don't take AMEX. "
"BEWARE!!! NOT WHAT IS DESCRIBED!
I purchased wood stools and chairs from this company online after viewing and asking many questions about their use in commercial quality and in stock availability for a commercial project I am the Interior Architect on.
31 out of the 34 bar stools and 26 out of the 40 dining chairs had damages ranging from missing stain, very poor finish, areas that are exposed visible and unfinished, scratches, loose seats and ripped vinyl seats.
After many calls, sending over 75 well documented images and constantly following up, they offered 100 dollars and touch up paint.
I have filed a claim with the credit card company and now have to go through the lengthy claim process taking more of my time. Meanwhile I'm not being paid by the customer for my work as a professional because of the quality of these chairs.
Please learn from my mistake, this company is not one to worth working with."
"I use RestaurantFurniture.net regularly when I need furniture for my multiple restaurants. The pricing is reasonable, the shipping is quick and the furniture is great quality. "
"I have never laid so much emphasis on furniture nor thought they meant so much business up until I ordered a new set of furniture for my restaurant about a month ago. What impressed me first was the timely delivery and the matching quality with what I saw online while placing the order.
The amazing part of it is how much my customers have been admiring the furniture and I have so fallen in love wiith it myself. It is inexpensive, really soothing and recommendable to other Restaurant owners
I am Overwhelmed!"
"I really needed to change the furniture at my restaurant and I was quite hesitant because the first set of furniture I bought didn't really measure up to the level that I would truly be satisfied because good and beautiful chairs, tables and other furnishings speak well of any place they're used. But when a friend told me about restaurantfurniture.net, it was a nice experience altogether. The website is quite easy to navigate. The payment processes are smooth and flawless. To top it off, the furniture I purchased were good value for money. Everything about them is just top quality."
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This is a very good and quality furniture product, it worth more than my money. I Never thought it would be very nice until i purchased from RestaurantFurniture.net. The shipping is very fast. Absolutely, I was not dissapointed. I will recommend for you."
"I don't have space to tell everything, but I will try. I specifically asked to get my cushions in 24" sections so they would be cheaper and easier to reupholster when they tear. They told me sure. I got 5 large booths all with a single L shaped seat 60"x80" so they will cost maybe $600 if they rip. I asked that they deliver the week after Thanksgiving. Shipment was sent on two freight carriers although I was never informed of this. The first came 10 days BEFORE Thanksgiving, although I had reminded them of my time frame just a week before. One of the booths was ripped. I had to pay to warehouse them and for moving help later. The company could not give me anything for the rip and told me I could call the shipper. The second shipment could not be tracked and the shipping co did not answer phone. Calling RestaurantFurniture.net they said they would arrive Tuesday after Thanksgiving. They did not. Then they told me Wednesday. No show. Then they said Friday. NADA. I found out they were in Orlando and had to hire a truck to go get them so I could open. I have been writing them via email because when I call they say I should email. I barely get any response or the last one I got, 2 weeks ago, was the person would take my complaint to management. Nothing since.
Do not buy from this company. If one person reads this and is dissuaded it makes me happy. This company is not reliable or on the ball. Badly run, no help in a crisis, and no response from my complaints. "
"Really impressed with the service, quality and product!
Ordered the heavy metal base table tops for our restaurant. They are a perfect addition and look amazing!
Delivery was within the week and have gotten many compliments on them.
Will order again. "
"I wouldn't ask for any more better. Awesome work was done for me. I was looking for a particular design of booths and chairs for my restaurant but, I couldn't find it. I explained to them just what I needed and they perfected my imaginations and delivered it on time. I've used it for several months and its still looks like I just got it."
"Ï Just ordered a three channel booth, unlike most stores online where you'll have to look for the particular one that'll fit your designs, restaurantfurniture provided me options to customize just what I needed. From size color everything. Looks like it has pretty nice quality. Nice customer service ready to help anytime. I recommend as a perfect design option. I'll watch the booths I bought it quality is strong I would definitely use again to furnish my further expansions around the country"