"Great site, great products great costumer service, I'm more than happy :) "

" I've been running for 30 years, and I've purchased shoes from Road Runner Sports, on a regular basis, for most of that time. They have a good selection of shoes --in stock --good sale prices, and they ship fast.

However, I also quickly learned not to trust Road Runner Sports.

For example, the whole "VIP Club" thing is clearly a problem. It always has been. It's a shady deal, and they treat it like it's the main product they have for sale. (It must be a gigantic money maker for them.)

"VIP Club" is sold the same way scam products are sold everywhere. Sellers of scams feel they are justified in giving their product a hard sales pitch, and that they are not obligated to reveal the terms of the agreement openly and honestly, so long as they agree to refund customers' money afterwards, any time they complain. (Legally, it's the only way sellers of scam products can get away with it, i.e., the money back guarantee.)

From my point of view, this doesn't improve the situation. It means they try to persuade each customer to agree to a program, by touting its benefits, without revealing the terms of that agreement clearly, an agreement which they then feel gives them permission to attempt to sneak a charge of $25 onto customer credit cards, annually, forever.

What percentage of customers would you estimate understand those terms (i.e., that they're agreeing to a stupid spanking machine which will cause mystery charges to appear on their credit cards later) when they are persuaded to sign up for the VIP Club for $1.99? Very few.

Secondly, when dealing with Road Runner Sports I also learned to be very assertive the instant it appears they've added my email address to promotional email lists without my permission --because Road Runner Sports are also spammers.

So, overall, I just take that to mean RRS follows an "old school" model of business, in which they hope to squeeze out more profit, by strategizing AGAINST the interests of their customers, treating them like adversaries, or sheep who need to be shorn.

Also, you always need to be cautious, any time a company shows a pattern of "accidentally" putting charges onto customer credit cards, or "accidentally" spamming customer email addresses. Patterns like these quickly start looking like policies.

So, if RRS has the shoes you want, at a good price, fine, buy them. But remember who you're dealing with. Ignore the VIP Club scam, and pay the regular sale price (which is still good). Then, the second it looks like they're misusing your private email address (which they will, because they're spammers), follow up on it, assertively, and make them fix it.

However, for me, the shoes come first. So long as they keep stocking the shoes I need, in my size, at a good price, I'll keep shopping with them. (I already know what to expect.)
"

"Several months after cancelling RoadRunner Sports' VIP membership program, I receive a call from my bank regarding an unauthorized charge from them. From a cursory internet search, many others have complained about this unethical business practice. My experience with RRS left a bad taste in my mouth."

"I have had positive experiences buying from Road Runner Sports. Email confirmations are provided after placing an order and after the item ships along with a tracking number and a link to the UPS website. During my most recent purchase, the item was shipped one day after ordering. I have never had to return a shoe, but keep in mind that they do not have free return shipping. If you return a shoe using their SmartLabel return system, they will deduct $9.50 from your total return credit. It might cost a little less if you use UPS or USPS directly instead of using SmartLabel."

"Placed a order for five GPS clocks as gifts for homecountry vacation. Checked the status today and found it has been canceled because I was suspected as a reseller. They charged my credit card and canceled it without a notice. It is my first time but also last time purchase from this store. Worst shopping experience in USA since 2002. "

"Ordered ASICS Men's GEL-Kayano 15 Running Shoe from Road Runner Sports through Amazon. My shoes were shipped the next morning and arrived 2 days later. Road Runner Sports sent an email letting me know the order status and tracking number. The day after I received the order, they followed up with a phone call to verify I received the order and to make sure I was satisfied (no sales pitch). I would shop with them again."

"Ordered a pair of Nike running shoes, best price and free shipping; item was delivered 3 days later. Very happy with purchase, will shop at Road Runner Sports again.
"

"Roadrunnersports.com is a best company that really cares for its customers. I purchased a pair classic heritage New Balance shoes from them and was delivered very quickly. They kept in touch with me via e-mail about my order status until my transaction was fully complete. Their customer phone service was very helpful and friendly. One pet peeve I have is the tax charge since I live in the same state where roadrunnersports is located. They offer coupons (you can find it online via coupon search) that can take 10% off every purchase, but to get the best of their offers you either have to join their member clubs to enjoy free shipping and discounts or just pay the shipping outta your pocket. Roadrunnersports is recommendable but not suggested if you opt for free shipping when you're not a member of theirs."

"Be cautious dealing with this company. Company increased charges on credit card on a online order without authorization or informing customer.
When I challenged the charges the comapany promised credit and did not deliver.
Comapny wants customers to pay club dues to provide basic services. This is a complete rip off as the service was free for 20 years.
There are much better online shoe companies out there."

"2006
Purchased some running shoes. Package arrived quickly and well packaged. I've purchased from them several times before. Great prices and great shoes. I buy several items each month online and would certainly consider them again for my future purchases. Thank you!

2011
Bought a foam roller. Great price. Quick shipping. Well packaged. Thanks!"