ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.50/5
Chance of future purchase:
4.17/5
Shipping & packaging:
4.17/5
Customer service:
4.25/5
Return/Replacement policy:
5.00/5

5/5

2012-06-12

"It took them a couple of days to get the camera out to UPS, but they upped shipping to two day. So in the end I got the camera when I should have. They need to improve their online eCommerce capabilities, but I am very satisfied with the transaction, and the end product. "


5/5

2012-06-11

"Excellent Service. Will do business again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-06-11

"Item arrived quickly and was in a never before opened package. I am very happy!"


5/5

2012-06-11

"Thanks for delivering the very hard to fine Nikon D800. It was a pleasure dealing with your company."


y_n
5/5

2012-06-10

"Good price, no hassle delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-05-29

"I had been looking for a slik pro 500dx tripod for my wife and everybody I tried did not have one so I put in a search and Roberts Camera came up as having one in stock I had never ordered anything from them but went ahead and placed the order I could not be any happier with the service that we got it was fast and we recieved exactly what we ordered. "


5/5

2012-05-22

"My visit to Roberts in Carmel was very enjoyable so much so that when I went there to look at a camera, not expecting to buy that day, I ended up leaving with the camera and excessories. The sales staff were well informed and extremely helpful. I would recommend them to everyone."


5/5

2012-05-22

"I've ordered from Roberts before and it's always a pleasant experience. This time was no exception. The lens I ordered was in stock and was shipped the day it was ordered. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-05-21

"Good service and fast shipping. They're Web page is a little slower to use than other places, but other than that, they are good people to deal with."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-05-18

"Great service. Quick answer with emailed questions. Camera and lens arrived on time and were packed well."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-05-14

"Excellent! I have ordered many items from the big NY camera stores, but this time I thought I would give Roberts a try. The prices were comparable and both offered free shipping. I was able to pay through Paypal which was important and the tracking info was also very handy. Overall no problems and I will purchase from Roberts again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-05-09

"This is my third time purchasing from Roberts Camera and every time has been great. They are friendly and helpful, and provide competitive prices. This time I purchased a new tripod head. Just another high-quality experience with Roberts Camera. "


2/5

2012-05-08

"Shipping neglected to put my apartment number on the shipping label, now the Metz flash I ordered is floating around in space. Hope they can get it to me before Mother's day or the order will be cancelled. So the answer is "No" Robert's camera has yet to deliver."


Verified
5/5

2012-05-03

"I ordered Nikon D800e which was in a very, very, very limited supply everywhere. I was on the list in many on-line stores and with Roberts Camera I was number 9 which should have been the longest wait because I was told these cameras coming in 1 or 2 per week. And I did not even prepay for it like many other stores require.
2 weeks later I got a call that my camera arrived.
Not only that but one of the lenses I got with it was also so popular that no one had it in stock either but somehow Roberts received those too. All other places I checked are out of stock or selling these at the premium price. Not so with Roberts. Their price was actually the lowest.
And on top of it I ordered in their satellite store by accident because I got the wrong phone number so they shipped the camera to the main store and shipped it to me in one day.
That is what I called great service!!!!!


"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-05-03

"Fast shipping. No surprises with the product."