"Fantastic ordering and shipping!!"
"Made a purchase on Nov 28 but for some reason i didn't get a confimation of the purchase. Emailed customer support. Wow. Immediate response with confimation that the purchase was shipped and would be delivered the next day. I'm very satisfied "
"One robot and one robot-arm ordered, e.th. went fine"
“Good Day,
Thank you so much for your 5-star review! We’re thrilled to hear that everything went smoothly with your order for the robot and robot arm. Reliability is important to us, and we’re glad we could meet your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Enjoy your new robotics!
Best regards,”
"I have used the technical support forums a couple of times and ordered supplies and parts several times. Never a bad experience, always great service and support. "
“Thank you so much for your kind words and this wonderful 5-star review! ? We're thrilled to hear that our technical support forums and service have consistently met your expectations. It’s always our goal to provide a seamless experience for our customers, and we're delighted to have earned your trust. Looking forward to supporting you in future projects—thanks for being a valued part of the RobotShop community!”
"Always great service. Great products and fast shipping. "
“Hello,
Thank you for your fantastic feedback! We're thrilled to know that our service, products, and fast shipping consistently meet your expectations. It’s a pleasure to have loyal customers like you who appreciate our efforts.
Thank you for choosing RobotShop, and we look forward to serving you again soon!
Best regards,”
"Poor customer service. I wouldn't order from them ever again."
“Hello Claudia,
Thank you for sharing your feedback. We're sorry to hear that you were disappointed with your experience. We see that you purchased a Litter Robot 3 with a 3-year warranty from us, and we want to assure you that we’re here to help with any issues you might be facing. However, we don’t see any previous communications from you regarding your unit.
Please feel free to reach out to us at support@robotshop.com, and it would be our pleasure to assist you with any concerns. Your satisfaction is very important to us, and we're committed to ensuring you get the support you need.
Warm regards,”
"Items we ordered arrived quickly and was exactly what we ordered. Thank you for great service."
“Dearest Customer,
Thank you so much for your wonderful review! We're thrilled to hear that your order arrived quickly and exactly as expected. We truly appreciate your kind words and are grateful for the chance to serve you.
If there’s ever anything else we can assist you with, please feel free to reach out. We look forward to serving you again!
Warmest regards,”
"My son was happy with all of the mbot accessories we ordered. Shipping was quick and packaging was good."
“Hello,
Thank you so much for your kind review! We’re thrilled to hear that your son is enjoying the mBot accessories, and we’re glad the quick shipping and careful packaging met your expectations. It’s always wonderful to hear about happy experiences with our products.
Thank you for choosing RobotShop, and we look forward to serving you again in the future!
Warm regards,
The RobotShop Team”
"I am glad to inform that I'll comeback when an opportunity will arise. Checking what's new even in a fields I do not know a thing about.
Cheers!"
“Dear Customer,
Thank you for your fantastic review! We’re so pleased to hear everything went smoothly with your experience. We look forward to welcoming you back whenever the next opportunity arises, and we're delighted that you're exploring new fields with us!
If you ever have any questions or need assistance, don’t hesitate to reach out. Cheers to your curiosity and continued exploration!
Warm regards,”
"I was in need of 2 Motor Controllers. Out of stock everywhere however Robot Hop has a Notify me option. I used it amd within a few weeks received an email that they had 1 in, quickly grabbed it but I needed another so did a 2nd notify and a few weeks later recoeved a new email of in stock. Wow that was great, saved me from.sesrching over and over for them! "
“Hello Jack,
Thank you so much for sharing your experience! We're thrilled to hear that our "Notify Me" feature helped you secure the motor controllers you needed. Making sure our customers can easily find and get what they’re looking for is a top priority for us, so it’s wonderful to know it saved you time and effort.
Please don’t hesitate to reach out if there’s anything else we can help you with. We appreciate your support and look forward to serving you again!
Warm regards,”
"Perfect comunikation, super Seller."
“Dearest Customer, Thank you so much for your fantastic review! We’re delighted to hear that you had a great experience with our communication and service. Your satisfaction is our priority, and it’s wonderful to be recognized as a "Top Seller!"
We look forward to serving you again in the future!
Warm regards,”
"My order was exactly as ordered."
“Dearest Customer,
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived just as expected. Providing accurate and reliable service is our top priority, and it’s great to know we met your expectations.
We look forward to serving you again for all your robotics needs!
Warm regards,”
"order processed / shipped / received - solid feedback along the way"
“Hello Alistair,
Thank you so much for taking the time to leave a 5-star review on our RobotShop Reseller page! We're thrilled to hear that you had a smooth experience and appreciated the updates throughout the order process.
Your feedback means a lot to us, and we’re grateful for the opportunity to serve you. If there’s anything we can assist with in the future, please don’t hesitate to reach out.
Thanks again for your support!
Warm regards,”
"My litter robot doesn’t work properly. Just bought a new one. Have to pay for shipping to send it so they can repair it. There is not a possibility of you going to the store because it’s all online. So you can’t speak to anyone except by email. It is just not good customer experience"
“Dearest Customer,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience with the Litter Robot.
After reviewing your account, we could only find an order for the Hiwonder Handlebit Micro
Programmable Controller. If you have an older account or a different order number for your Litter Robot, please reach out directly so we can assist you promptly. It would be our pleasure to help you resolve any issues with your unit.
As a worldwide distributor, we offer support via email to ensure all customers receive assistance within 24 hours. Our specialized technicians also provide video guides and straightforward troubleshooting steps to make your experience as smooth as possible.
Please don’t hesitate to email us at support@robotshop.com with your order number or any additional information, and we’ll do our utmost to resolve this quickly.
Thank you again for your feedback, and we look forward to helping you.
Best regards,”
"Revolutionary robots with artificial intelligence that help me in my daily life !"
“We're thrilled to know our products are making a positive impact in your life! It means so much to us that you've shared your positive experience. Thank you for your kind words and for being a part of the RobotShop community!”
"When buying items from RobotShop I save hours knowing that they have the best prices and service.
Just browsing the catalog, plus looking at new items, those on sale, gives me more energy and creative ideas than a full pot of coffee in the morning.
Incredibly active store that is an absolute inspiration for creators, makers and all of us who live in this new era of the 'da Vinci World of Creativity at Home'."
“Thank you so much for your kind and inspiring words! ? We're thrilled to hear that our catalog and services bring you such joy and inspiration. It’s amazing to know that our products and deals fuel your creativity and passion—just like a strong cup of coffee! ☕️ We’re honored to be part of your creative journey and will continue to work hard to provide the best prices, products, and services. Your enthusiasm motivates us, and we’re grateful to have incredible creators like you in our community. Keep creating and exploring—together, we’re shaping the future of innovation! ?✨”
A rep from RobotShop, RobotShop, has responded:
“Thank you so much for your fantastic review! ? We're thrilled to hear that our live customer support made such a positive impression and was able to assist you quickly with your order. It’s our goal to ensure every customer has a seamless experience, and your kind words let us know we’re on the right track.
We're so glad everything worked out with your purchase, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out—we’re always here to help! ?
Warm regards,”