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Merchant Member
2024-11-05
1/5
Robot doesn’t work.
"My litter robot doesn’t work properly. Just bought a new one. Have to pay for shipping to send it so they can repair it. There is not a possibility of you going to the store because it’s all online. So you can’t speak to anyone except by email. It is just not good customer experience"
RobotShop from RobotShop has responded
Posted Nov-05-2024Thank you for sharing your feedback, and we’re very sorry to hear about your experience with the Litter Robot.
After reviewing your account, we could only find an order for the Hiwonder Handlebit Micro
Programmable Controller. If you have an older account or a different order number for your Litter Robot, please reach out directly so we can assist you promptly. It would be our pleasure to help you resolve any issues with your unit.
As a worldwide distributor, we offer support via email to ensure all customers receive assistance within 24 hours. Our specialized technicians also provide video guides and straightforward troubleshooting steps to make your experience as smooth as possible.
Please don’t hesitate to email us at support@robotshop.com with your order number or any additional information, and we’ll do our utmost to resolve this quickly.
Thank you again for your feedback, and we look forward to helping you.
Best regards,