"Unless I absolutely need a part yesterday, I always order online and usually at rock auto. As others have stated I have gotten a wrong or even damaged(in shipping) part probably 5 times.. out of 1000 parts I’ve ordered. And seeing as I saved 50$ on each of those 1000 parts vs a chain auto parts store, I’m happy with it. Return can be a hassle but usually they tell you to keep the defective part and just send a new one. 10/10 would recommend "
"After purchasing the EXACT FIT catalytic converter on 3-29-2022, I didn't actually receive the part until 4-7-2022. I didn't actually unpack the EXACT FIT catalytic converter until I had access to a lift on 5-7-2022 and I was dismayed to find out after removing the old catalytic converter that the EXACT FIT catalytic converter that I bought from RockAuto didn't fit. When I attempted to get a RMA I found out that they have NO Customer Service Dept and that they wouldn't accept my return. I had to put the old one back in and now I have a new one that doesn't fit and that I can't return. Beware. Don't buy anything from RockAuto. I'd give them less than 1star if I could."
"Just because it has taken me over 30 days to have the time to replace my front struts that I bought from Rockauto, they will not allow me to send them back for the right ones beings they sent me the WRONG ones. I have already had to send back the rear ones for the right ones. I am a single mother of three girls, so I do not have much time during a week to replace car parts beings i work full time. I work on my car myself. Now I have the wrong front struts for my car and I cant change them out. HEY! THANKS ROCKAUTO! I wont be buying parts from them again, and I have bought parts from them for several years now. So forget it. I will use partsgeek from now on. "
"Ordered struts for my caddy because the price was lower than local for genuine parts. After mechanic installed they discovered one was defective. The process of returning a defective part is very difficult as well as expensive. The biggest thing is you pay shipping in the first place, then you pay shipping to return and then shipping for replacement. Totalling way north of $100. I would have been far better off paying the higher price with far less difficulty. Why should the customer have to pay shipping to return a defective part? Never again."
"Order #204878481
Always gave praise, After this pass experience with rock auto, I will not recommend them to any of my 300 plus clients anymore!!!!!!!
I placed an order, picked overnight shipping for $56.99. The online confirmation stated Friday by 8pm. The carrier was FedEx. Package arrived at a FedEx location at 9am the next morning. Could not get my package because Rock Auto has restriction on picking the package up.(bad business)
Delivery stated Friday by 8pm, did not get my package until Monday!!! My client had to cancel his trip, no later than Saturday morning.
Just like the other reviews mention, the quality of service, reliability has gone down the drain!! On scale of 1 to 10, (10 being good, I give a -5. If you have a shipping issue you can count not getting a refund!! (Quote “there is no way I can give you a refund on shipping cost!!) my opinion that’s the least they should do, take care of there customers!!!! Not Rock Auto they don care about there customers #204878481.
"
"If you are seeing this likely you've already been ripped off by Rock Auto. Their Core Refund offer is conditioned on returning the item in the exact same box it was shipped in. No exceptions. This essential part of receiving a refund is buried under links and not prominently displayed anywhere: Not on their landing page, not on their order confirmation, not on the shipping advisement etc. You can only communicate via email and after a several 2 replies, they'll likely block you using an automated message informing that your order has been closed. It would be interesting to know what percentage of their profits come from Core charges. No kidding! "
"Approximately three weeks ago I placed an order for two batteries (ac delco 94ragm) and both were shipped and received! You guys had the best price and had them in stock. "
"Ordered an auto battery from them. When it arrived the flimsy packing was destroyed. The Battery was exposed but appeared undamaged. Two days after installation it was dead. I recharged it giving it a deep reconditioning charge. The. Ext day it was dead again. I replaced it with local purchased battery and had no problems since. This was a $300 battery. Numerous attempts to contact. Them resulted in no one returning my calls. I advise to stay away from them. "
"So I order a part, expected delivery time is Thursday. Delayed until Friday, fine, it's here in town with a delivery time showing pending. I want to pick up at the Fedex location personally so I have it for the weekend. Fedex tells me that Rock Auto has a restriction that will not allow me to pick it up, contact them to release the restriction. I do so, they refuse to release the restriction and keep quoting me that delivery times are not guaranteed and how that's posted upon checkout. Ya, I get that, but it's here in town, I'll go get it, A GUARANTEE that I will have my package today! Nope, they absolutely refuse, keep quoting the shipping times not quaranteed. "
"thought I'd give them a try. Bad idea! They took payment fast but, after a week, my part has yet to get to the post office. They claim to have shipped it 5 days ago but tracking shows that they only printed the label. Tried their customer service phone number to inquire about it. Got an automated message that they don't do cs over the phone but I could message them from the website. Wrong again, I have yet to find a way to message them. Lesson learned! I will never order from them again. I'm passed the original delivery dates and they haven't shipped it yet. "
"The checkout screen shwoed shipping would be 13.99. After I paid via Paypal the receipt showed charges of 23.99
Horrible customer service. No way to contact them expect through order page.
Don't believe their commercials.
Do not buy from Rock Auto"
"I bought an expensive steering rack from this website and noticed dangerous problems after install. The Mercedes Benz dealership said it's a counterfeit. This website offered an exchange of the part but the install fee is $1000. And RockAuto will just send me another counterfeit part.
Do not buy from this scam company."
"DO NOT USE ROCK AUTO ! The entire setup is an online scam. The customer service is non existent and they do not take responsibility for sending the wrong parts. I am doing everything I can to spread the word that rock auto is garbage. Save yourself the head ache and shop local. "
"I have been a huge supporter of this company for the last few years, as I am a licensed auto tech who is semi-retired and look after a small fleet of my own, the farm, and family's vehicles, also taking on friends and neighbors jobs. Probably around $20,000+ in the last 2.5 years. And I'm in my mid 30's so many decades of spending left I would reckon.
So with that back story which I told when I made my emailed inquiry (since you can't actually ever talk to human!) about a wrong part (timing belt) that was part of one of those big kits that come with all the goodies like water pump/tensioner/pully's, you would think they might consider the years of revenue and potentially hundred's of thousands of dollars I may spend or refer to them. Nope no care given at all!
I had already installed the rest of the kit on a Saturday and went to put the last part on which is the timing belt, when low and behold it was too short. It came out of a factory sealed box so it was the packers at Continental to blame. I sourced one from the local dealer before they closed as the Honda I was working on needed to get back to the customer for work use Monday.
Rock Auto wanted me to disassemble what I had already installed (with high torque lock tighten bolts into aluminum which in my opinion best not to take in and out any more than necessary (as they kinda have a finite amount of times that can be done before thread damage becomes a risk) which would disable the vehicle and take time as well. They wanted it all sent back to get a refund and wait about 10 days to get another belt/kit. Don't know who would be paying for a rental car at that point either I guess me or the customer?
They sold a wrong part and make it your responsibility to deal with it even if it includes huge inconvenience, cost, time, energy. Also the local belt I had to buy at the stealership was 5X the cost which kinda throws my estimate out the window! I told them to keep the money for the belt instead of refunding it and they would never hear from me again and I won't be recommending them anymore. They need to look at the bigger picture sometimes it would have been a big win for them to keep me happy!! Now it's off the "PartsAvatar.ca" to order parts lol!"
"God help you if you have any problems with any thing there is no customer service call there phone number: 1-***-***-**** or 1-866-7625-2886 and see what you are in for you will get a have a bad day goodby. I will never ever use them again the 70.00 bucks I lost is now just a reminder to never do it again "