"Bought a radiator, hoses, etc. for my '03 Toyota. Just finished installation and was satisfied with the parts and how everything went. Old radiator was leaking, but apparently had also been clogged for awhile because the engine seems to be running cooler. "

"They had the front end parts I needed as closeouts. Saved even more money than I expected. Thanks to Fedex for fast delivery at ground rate."

"Exhaust pipe for my truck was just handed to me by delivery guy. Kind of funny having shipping labels right on the pipe. It bolted right on."

"Bought a headlamp (the clear plastic) for my 2001 Taurus. It fit perfectly and was fairly easy to put in. Ordered one for the other side so they both look new. "

"I have purchased a variety of parts from Rock Auto, but I was especially happy to find they had a plastic part that broke inside the gear shift mechanism in my Dodge. I thought for sure I would have to go to the dealer and even they might not have it in stock. New part was even metal and should last better than the broken plastic one."

"Don't buy a part if you expect any opportunity to return it if it is the wrong part or unneeded. Their return customer service sucks. They are deceitful and cheap.
Doug Allen"

"I had purchased struts and mounts for my 1995 Toyota Corolla. I ordered them on a Monday morning. I was plesantly surprised to receive an E-mail that they were shipped that same afternoon. I received them two days later on Wed. All packed professionally. Unbelievable service!"

"I just purchased a liftgate lock actuator for my Jeep Grand Cherokee. RockAuto had the part; shipped it out immediately and was reasonably priced. I paid for the 2 day rush and I got it on the second day!! The part works perfectly. I am a very happy man! Will definitely buy more parts from RockAuto in the future."

"A great online retailer of parts! I was worried looking at other companies online that sell discounted parts. All of their reviews were poor, but I didn't see much about rockauto.com. Well, I ordered parts, ordered more parts, returned parts I didn't use, and got my refunds in a timely manner. And all at a much cheaper cost than going to a local auto parts store. Now my '04 Honda Pilot is running great!"

"I have ordered parts about 20 times from RockAuto.
About 15 of these orders were filled and shipped as accepted on their website.
The others had problems:
1. Wrong part shipped. (Ball Joint)
2. Order cancelled - out of stock no ETA (starter motor).
3. Another wrong part shipped (tie rod end).
4. Another part ordered. Received an email - no stock available from their supplier. No ETA. (alternator).
5. Received email indicating the shipping $19.00 on their database was wrong. Actual shipping price $31. (Rocker panel trim).

My advice. Don't plan on anything being IN STOCK until you receive it - even if you receive an order acknowledgement. OR call them immediately if the part you need is critical to the job getting done.

By the way, their shipping costs are a bit high."

"I have purchased from these guys twice now. Once for a sensor that 3 other auto sites kept sending the WRONG one, they were the only ones that got it right. It was also the best priced and shipped super fast. I also recently bought an AC condenser, they were over 50% cheaper than pepboys, autozone and advanced auto. Came in 2 days, reasonable shipping. Very happy and will continue to come to them first now! To those complaining about ordering a part and then needing additional parts... it tells you what you're getting if you or your mechanic don't know what other parts need to be replaced at the same time, that's your fault. It's not their responsibility to say well this bracket may also break or be rusted etc, and you may need to replace it.

I give them 5 stars!!!!"

"Terrible. My husband was given wrong information about a car part. We did not find out until our mechanic tried to put it on. Oh, we can send it back alright but at our expense!! Remember to always get the name of the person you spoke to. And they sound so sweet on the phone as they say so sorry about that."

"I Bought a muffler supost to fit and the page say direct fit but really dosent fit, when i call to custumer services say i have to buy others part to the muffler fit, that is crazy please dont trust at all some parts have tricky.

Remember you have to pay the return shipping."

"I hate to say it, but Rockauto.com rocks! I save my customers a ton of money with their quality parts. If my customers find out about them, I will lose money on parts, because previously I never marked my parts up, but once I found Rockauto I found out I could get better quality parts LESS than what I was paying for inferior products from the other parts store and make a little bit on the sale. I love saving my customers money and now I make mama happy because I make just a little bit more on each job we do. As far as their shipping, I have never had a problem. For the whiner who bout lower quality parts, their selection is awesome, why not go with the name brand for quality at those prices. Your fault you bought cheap parts, Rockauto doesn't make them, they sell them. "

"Ordered from RockAuto.com after my car was in a wreck. Was told by one body shop that it would be $2400 to fix my car so the insurance company total loss my car for $3,500. They wanted to take it to the salvage yard. I bought my car back from the insurance company for $500 ordered the hood, bumper, light and light bracket from rock auto for approx $400. Took it to a guy who fixed it for $400 and now I'm back on the road!!! I only spent $1300! Rock autos parts were cheaper than autopartswarehouse.com and they ship fast! The parts fit like the originals and they look great!"