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Product & services pricing
3.03/5
Chance of future purchase:
3.28/5
Shipping & packaging:
2.92/5
Customer service:
3.66/5
Return/Replacement policy:
3.34/5

Verified
5/5

2022-01-29

Excellent customer service

"Quick and responsive to an order change. "


Verified
1/5

2022-01-25

Would Not Reccomend

"Very disappointed with my overall experience. I had to reach out to customer service after 10 business days since I had not received my product or an status update. There was no one available to speak with at headquarters and no one returned my messages. It then took 2 (maybe 3) emails to customer service to find out where my order was. Only to have to wait another week for it to arrive. "


Verified
4/5

2022-01-25

Grand children in different state.

"So many product lines with school logos, names, etc. Your products and website permits grandparents to purchase gifts for their school age grandkids. Lets them know we care and are following their progress in school."

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Verified
5/5

2022-01-19

A Winner

"I definitely will use Rokkitwear again! Online ordering was easy. The item came within the delivery time as promised and my granddaughter loves her new high school garment. Rokkitwear has been added to my favorite online ordering sites!"


Verified
5/5

2022-01-12

Great products, easy ordering and quick shipping.

"I'm always hesitant about buying things online, but I've now ordered two times from Rokkitwear and both transactions were smooth and quick. The two shirts I bought were properly sized and quality materials (unlike a lot of the mis-sized, cheap and thin shirts sold at a lot of online outlets). I will continue to do business with these folks!"

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Verified
2/5

2022-01-11

Runs Small!

"Great quality jacket and embroidery. Unfortunately it runs small, so I won’t be able to wear it or sell it since I had it personalized. Huge disappointment."

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Verified
5/5

2022-01-09

BK jacket

"Great experience all-around!"

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Verified
5/5

2022-01-07

everything perfect

"From start to finish everything went as it should..no complaints..sweatshirt came as ordered"

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Verified
5/5

2022-01-05

"from the design to the fit everything was perfect as always!!"

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Verified
1/5

2022-01-04

Poor customer services

"A sweatshirt was ordered with only the school name on it. What arrived was a sweatshirt with the school and a random graduation year. I let the company know and there response was to offer me a 30% discount on a replacement. Their company made the error so they should fix it at no charge. I have the original receipt that shows exactly what I ordered."

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Rep reply posted 2022-01-04
A rep from Rokkitwear, HeatherRokkitwear, has responded:

“Wendy, the order was fulfilled exactly as ordered. We emailed you the copy of your order and it did in fact, have the graduation year below the school name. All our items are custom printed to the buyers specifications. ”


Verified
5/5

2022-01-02

Hi praise for Rokkitwear service and product!

" The gal that took my order was very helpful in answering all my questions since this was the first time
ordering from Rokkitwear. The service was great, the product was excellent and it was shipped in a timely manner!
"

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Rep reply posted 2022-01-04
A rep from Rokkitwear, HeatherRokkitwear, has responded:

“We love hearing from happy customers! Thank you for shopping with us!”


Verified
2/5

2022-01-01

Alter 1/4 Zip

"Ordered 2 items. Ladies embroidered cardigan OK. Men’s 1/4 zip embroidery terrible/distorted! Poor worksmanship!"

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Verified
5/5

2020-10-29

MorganOlivia is SCPA!

"Awesome! On time delivery and name spelled correctly...Lol. Thanks!"

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Rep reply posted 2020-11-02
A rep from Rokkitwear, HeatherRokkitwear, has responded:

“Paris - Wow! Thanks for the great review! We are so excited that you love your SCPA gear! GO RAIDERS!”


Verified
1/5

2021-12-31

Screen print

"I ordered a gray shirt with school logo. When I receive it you can see a dark square on the shirt surrounding the school logo. It was not what I was expecting. I think another printing method should be used. I probably won’t wear it. The large dark outline of the transfer paper make the shirt look ugly. Maybe cut out the excess film before applying the heat. "

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Rep reply posted 2022-01-04
A rep from Rokkitwear, HeatherRokkitwear, has responded:

“Thank you for your recent order. The gray square you are seeing is just the pretreatment solution that is used to print the item. On some materials, it shows up darker than others. It will wash right out the first time you wash it. The card with washing instructions that was sent with your order explains that dark outline. If you have any other questions or issues, please feel free to reach out.”


Verified
5/5

2021-12-30

Pleased

"I was so glad to be able to support a local business. I will definitely tell other people about them."

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