"The ordering process was simple & quick. The shipping took way longer then anticipated during holiday season even with priority shipping."
"I ordered something weeks ago and am still waiting for the order to arrive. Sent an inquiry email and have yet to get a response. "
“Kristie - So sorry your order has not arrived. It shipped from our facility on Dec. 11. Unfortunately, the US postal service is very slow right now, but we have no control over that. I am hoping that you will revise your rating once you receive and love your Wilde Lake gear as the rating is based on the post office and not Rokkitwear. I am sending you the tracking number for your order in a private email so that you may contact the post office. Thanks so much for shopping with us!”
"They sent the wrong shirt and they were very nice about. They will send a replacement right away. Although it will now be late for Christmas, it’s understandable that they can’t do much about that."
“Theresa - Thank you so much for your patience and understanding! Mistakes unfortunately can happen sometimes especially during this busy time of year! Your replacement shirt shipped the same day and we really appreciate customers like you! Happy Holidays!”
"Quick turnaround, excellent product. "
“Brian - So glad you love your Cross Creek jacket!!! Thanks so much for your order!”
"I was very pleased with the nice jacket I ordered with custom embroidery. "
“Brian - So glad you love your jacket! We appreciate your order!”
"Great selection and easy to use super happy with the quality too"
“Sandy - So glad you loved your Montpelier gear! The Champion hoodie is one of our top sellers! Thanks so much for shopping with Rokkitwear!”
"Quick and easy, great items"
“Fantastic! Glad you love your Rokkitwear! We appreciate your business!”
"The web site was a little trying, but once I was able to access it, everything went very well! So pleased with my first order that I ordered another shirt!"
“Angelina - So glad that you liked your Glenelg gear! Thanks so much for shopping with us!”
"The items received look great. The items were shipped separately with one arriving about a week before the second one giving so rise wondering if was was lost. It it arrived before we called. Thank you."
“Rodney - So glad that you are happy with the gifts for your granddaughter! Happy Holidays to all!”
"Easy and fast delivery. Thanks!"
“Victoria - Glad you were pleased with your SS Seward Institute gear! We love happy customers! ”
"I still have not received the sweatshirt!!!!!!"
“Ilze - We are so sorry you have not received your order. The tracking information shows that is has made several stops throughout the USPS system to get to you. It is still in transit. Unfortunately, the delivery time right now is really slow although this is no fault of ours. We shipped your order on 12/3. We hope you will reconsider the two star rating you gave us when you receive your order as it is based on the USPS and not Rokkitwear. Thanks so much for your order!”
"love the shirt! great price plus free shipping. Quality service! Will buy from them again."
“Kathy - This is awesome! Thanks for shopping with us and GO SPARTANS!”
"Bought this as a Christmas gift. Quality wasn’t very good. Stitching not to good on hat. T shirt looks like it may have a defect. "
“Debra - We want happy customers and if there is a defect in the shirt, please reach out to customer service.”
"I haven't received the item to yet make any comment on the product. Shipping has been horrid. I have been tracking the item. Several responses are "late delivery". Apparently "Rokkitwear" thinks I should have received the item by now, or they wouldn't have sent me the survey Dec.09! Shipping was expensive to me, especially for the service provided. They need to go with a different method of shipping. The rating of 3 stars because of Christmastime delays or it would have been lower. I know I will be happy when the item is received and my grandson opens it on Christmas."
“David - We apologize for the delay issues with holiday shipping. Unfortunately, most companies were dealing with the same problems and we really had no control over that. We appreciate your business and hope that your grandson loved his gift!”
"I have placed two separate orders. Both arrived fast, were correct and are of good quality. Great experience."
“Pam - Great news! We hope you love your Warriors cap! Thanks so much for shopping with us!”
A rep from Rokkitwear, HeatherRokkitwear, has responded:
“So glad you were happy with your Ridley gear! Thanks for a great rating! We look forward to helping you with your spirit wear in the future!”