"Recently ordered a shirt that had red screen print as a school color and it looks orange. "
" We were so excited that our grandchild would be beginning Horace Mann. I weanted to order her a HM sweatshirt to begin the school year Horace Mann colors are maroon and white. I went directly to your site for Horace Mann clothing. To my dismay, $57.00 down the drain. The sweatshirt is RED! "
“Sharon - When choosing a sweatshirt on the site, the customer chooses the color.
There is both red and maroon as well as black and some different shades of gray as options for this sweatshirt. You chose red when you ordered. We fulfilled your order based on your choices. Hopefully you will reconsider your 1 star rating as we delivered to you the exact sweatshirt you ordered. We appreciate your order and hope that you will try Rokkitwear again in the future.”
"I would order sweatshirts a size larger. "
“Jane - Thank you for your Fenton Tiger Order! We are glad you had a good shopping experience and appreciate the tip for sizing up. We always also recommend sizing up! Have a great Fall Season and GO TIGERS!”
"Very happy with my shirt. It was shipped quicker than I expected."
“Gary - So glad you are happy with your Riverview Tee! Thanks for shopping with Rokkitwear!”
"The product is great. Shipping time was decent
."
“Jon - Rokkitwear is so glad that you chose us for your Carlisle Wildcat gear! Have a great season!”
"Easy ordering. I love the sweatshirts. Fast shipping. "
“Monica - You chose some of our most popular sweatshirts! So glad you were happy with your Rokkitwear experience! GO SAINTS!”
"Great communication via email, great product quality, quicker than estimated shipping!"
“Alex - So cool! That backpack is the bomb! Have a great year!”
"I had a question and called number, the woman could not have been more helpful! Highly recommend this company "
“Mary - Awesome! We love happy customers at Rokkitwear! GO COUGARS!”
"I have no idea if my items have shipped or when they might arrive."
“We were in touch with Greg through the email that was on this order. We had an issue with the mask being on backorder as well as one of the Ombre shirts. Lynne from customer service was in touch with Greg regarding some changes to the order. It is actually shipping out today and tracking information will be emailed to the email address on the order. We hope you will reconsider your rating as this seems to be a miscommunication of which we had no part. We know you will love your Rowing Club gear! We appreciate your shopping with Rokkitwear!”
"A+++++++++++++++++++++++++++"
"I received my order quickly and it was exactly the imagined it would be! I love the variety of options and the customer service was amazing! Thank you!"
"We ordered 3 gator mask. The printing on the grey was orange letters, and paw print is outlined in blue. The images appeared to be red and grey and white which are the school colors. This will now make them something they cannot wear with uniforms as planned at sports."
“Brandy - So sorry there was an issue with your gator masks. Someone from quality control will be in touch with you directly to try and rectify the situation. Thank you for shopping with us.”
"The ordering was excellent and spirit wear came as advertised and quickly"
“John - this is awesome! So glad you love your Ursuline Tennis gear! Thanks again for your order!”
"The product I ordered is not in yet."
“This was a special deal set up with Lakota schools. They posted their flyer on twitter and other social media and it states that the masks will be ready about a week after school starts. I am so sorry you missed that information and hope you will reconsider you rating now that you see Rokkitwear is working diligently to fill all these mask orders for the kids. Thanks so much for your order.”
"I'm missing two items out of my order that i have paid for and haven't heard anything about if they will be in or not. They said oh give it another month possibly?"
“This was a special deal set up with Lakota schools. They posted their flyer on twitter and other social media and it states that the masks will be ready about a week after school starts. I am so sorry you missed that information and hope you will reconsider you rating now that you see Rokkitwear is working diligently to fill all these mask orders for the kids. Thanks so much for your order.”
A rep from Rokkitwear, HeatherRokkitwear, has responded:
“Brett - a customer service rep will be reaching out to you to help resolve your issue. Thanks so much for shopping with Rokkitwear!”