"A company that actually answers the customer service phone number with a real person and quick solutions- thank you!!"
"I bought a mask for kids and they didn’t give any specific time the delivered."
“This was a special deal set up with Lakota schools. They posted their flyer on twitter and other social media and it states that the masks will be ready about a week after school starts. I am so sorry you missed that information and hope you will reconsider you rating now that you see Rokkitwear is working diligently to fill all these mask orders for the kids. Thanks so much for your order.”
"I placed my order 8/6/2020 and still have NOT received so much as an email stating my items have shipped!"
“Ratoria - I am so sorry you somehow missed the information on the flyer. These WEARELAKOTA masks were part of a special deal with the school and as it says on the flyer and the twitter page they will not be ready until a week after school starts. This is why you did not receive an email that they had shipped. Again, so sorry you misunderstood the deal. I hope you will reconsider your rating considering the consequences. Thanks so much for shopping with us!”
"Ordered a gaiter face covering and it took them about a week to respond back the color I wanted was now backordered. I was given a choice of another color, which I did, but five days later, I have not received a confirmation that they can fulfill this order."
“Dean, your order shipped out to you yesterday. We appreciate your business and hope you will reconsider your rating as we did our best to get you a gaiter as soon as possible. You were contacted originally because the backordered color and we wanted to give you the option of another color so to get you a gaiter as soon as possible. Sometimes the confirmations go to spam or junk folders. You should receive your order in the next two days. We appreciate your business! ”
"it would be nice to get order confirmation even if part of a bulk order."
“Eric, The WeAreLakota masks were part of a flyer order set up by the Lakota School district. The information they put out via Twitter gave all the information as to when they would be ready.
Posted on 08/03/2020
https://www.lakotaonline.com/cms/One.aspx?portalId=216799&pageId=24202826
This information put out by the school states that the masks will be ready about a week after school starts.
I hope this answers your question and that you will reconsider your 1 star rating. We value our customer satisfaction and we value you as a customer.
Eric, all the orders do receive an order confirmation. Alot of people find that they are in their spam or junk folder, but I am going to send you one personally to your email. Again thanks so much for your order.”
"I was desperately looking for High School attire that would honor co-workers & friends that are alumni of those particular schools. Once again, Rokkit delivers. I am very grateful. By the way, my friends demanded that I hand over the shirts! Yes, they liked them that much..."
“Mark - This is so cool! We love hearing stories like this! So glad your friends love their Tshirts! Thanks so much for shopping with Rokkiwear!”
"I ordered three hats which all had a place name embroidered on them. My confirmation and all related info had this place name correct, BUT...
A production person evidently thought they were an editor, and the hats arrived with the place name incorrect.
To their everlasting credit, Rokkitwear very quickly sent me three correct hats which were, like the botched ones, of a very high quality and well worth the price.
Will I continue to be a customer?
Absolutely!
I'll just remember that life is full of surprises.
Dan in Maine "
“Dan - Thank you for this review! We really care about our customer satisfaction and we are so glad we were able to correct our mistake! Thanks so much for shopping with us! We look forward to helping you with your spiritwear needs again in the future!”
"Rokkitwear's website was very accessible and easy for me and what I wanted to order. When I received my order, in a very acceptable timeframe, was exactly what I wanted.
Thank you very much,
Mary Kuhn"
“Mary - So glad you love your Palm Bay High School hoodie! Customer satisfaction is our priority! ”
"I loved the feeling and comfort of the mask. My daughter felt claustrophobic in other masks and she loves this one!!! Thank you, thank you, thank you!!"
"My mom graduated in 1968 so for her 70th birthday we are getting her a coat from her high school and the CS rep actually added “class of 1968” in the drop down choices so we could see what it would look like !!
ABOVE AND BEYOND ROKKITWEAR :) thanks !!!
Tami McGann"
“Tami - We love hearing the personal stories behind all of our products! Thanks so much for shopping with us! I hope your mom's birthday was great!”
"I love all the options in one place and quality shirts available."
“Fred - So glad you were able to get all the Bishop Fenwick gear that you wanted! GO FALCONS!”
"easy site to use with many options for making merch personal"
“Danielle - This is great! So glad you love our site! Go Northwood!”
"Have used them for years, and all of the items and production are fantastic."
“Pamela - Repeat, satisfied customers are the best! Thanks so much for trusting Rokkitwear with your business!”
"Manhattan East West school colors are Navy and red not royal blue. It would be better if we could buy navy gear. "
“Adam - we have corrected the color issue on the site. I hope you like your Manhattan neck gaiter!”
"it took me 45 minutes to order what I wanted the website kept glitching - the chat response was helpful but the only reason I stuck with this order was b/c my kid really wanted the purchase as a graduation gift"
“Candace, so sorry you had an issue with the site. We hope that when your Thomas More gear arrives you will love it enough to reconsider your low rating. We appreciate your order and hope that you will try Rokkitwear again.”
A rep from Rokkitwear, HeatherRokkitwear, has responded:
“Michelle - Thanks so much for the kind words! We are always happy to help our customers! Enjoy your Fenwick gear!”