"I ordered a jacket from Rose Gal and was extremely disappointed in the shoddy, cheap workmanship. It even came with a mystery stain on it! Do not buy any thing from this website that is in CHINA!! Also, no washing instructions. My guess is it will fall apart if I try to wash it. I did not look anything like the photo on the website. I'm not sending it back because it took so long to get here. Chalking it up to lesson learned."
"Bought a coat at Rosegal, and I love it, it's warm, light and cute. And even when it tooks 5 weeks to come (because holidays), it's now here and I really like it, price was good, and ship was ok.
People at Rosegal support center service always answer my questions and doubts, excelent service at all."
"I absolutely love Rosegal. I gave bought many things from them and the quality of the product is excellent pricing is excellent customer service is excellent"
"Absolutely horrible experience! I ordered 3 pairs of leggings on 12/10/14. 2 of the leggings arrived 1/21/15. The other pair has yet to arrive. That was the first problem. On to the second problem...the leggings were all one size fits all. I purchased them for my 19 year old daughter who is 5'2 and 95 pounds. SHe could not even get them to come halfway up her legs. I would like to know who they were made to fit..a toddler??? Absolute disgrace!"
"I already ordered there a couple of times, and it was always a very pleasant experience. They have a huge selection, very cheap prices, and the items were just a shown in the pictures/described on the website. Shipping can take a few weeks, but I think that's perfectly fine since it's free or very cheap. Will definitely order again!"
"Loving the way this dress fit!! Love the variety and the prices!!! I have a lot of items in my favorites so I can be ready for the spring!!!"
"I just have a question,
I placed an order and only half of my order came through, when will i be expecting the second batch???
sincerely,
worried"
"DO NOT SHOP HERE! clothes look nothing like the pictures and I even received a shirt that wasn't even if is he'd being made! A cuff on a sleeve was completely missing! wasn't ripped off or torn, just never added on! And forget about customer service And getting a refund or even store credit. You don't just get what you pay for, you also get the stress and has the and disappointment and sometimes clothing you can't even wear! SCAM!!!!
IT WAS NOT DAMAGED DURING DELIVERY.. it was perfectly folded in the plastic wrap. This wasn't a damaged shirt. Clearly it was cut.. it's a clean cut and missing the cuff. I've already tried getting your help, after I spent over $200, you couldn't refund me for the shirt 100% but only 20%?? That's crazy. Thanks for Nothing.
As of 2/26/2015... they have resolved my issue and gave me a $60 refund for my $15 order. even tho it wasn't about the money, I appreciate the refund and that they finally heard me out. So ill give them 3 stars for customer service... even tho I had to fight with them. but I let it go the moment they fixed it so.. maybe I'll give the shopping another shot.."
"Rosegal is my new favorite site for clothing! I love my purchases so far. The dress fits perfectly and the coat is warm and came as described, minus the faux pockets. The size charts are extremely helpful and the descriptions mostly describe the items. Free AND speedy shipping for lots of amazingly cute and various styles at affordable prices is my kind of online store!"
"Items from RoseGal may take time to ship, but for the low price it's worth the investment. I had an experience where my items some how failed to reach me and was able to receive a full refund without much hassle. "
"wheres my blouse? I emailed and called twice...I ordered it on Dec 26th..and its Jan 19th! Worse part..they dont get back to you!"
"So far my experience with Rosegal has been nothing but pleasant! Shopping is made easy and your prices are unbeatable!The time frame for delivery was on point and the sizes were quite accurate! I simply love this website! I will definitely be shopping regularly here since There are styles for everyone! Love it love it love it! Your loyal customer; )"
"I love rosegal clothes and free shipping! Will buy again!"
"Hi bought from this website and i was satisfied. They have free shipping but they keep price lower. Hope that this will not change!"
"Love the prices! Love the clothes! Love the free shipping! Customer service is excellent too and they respond very quickly and clearly."